Geek Squad - The Worst Company to Deal With
No Service - Complaint
CHARLESTON, SOUTH CAROLINA -- I wanted to rate Geek Squad Customer service ZERO STARS on Yelp but apparently this site doesn’t let you do that.
We purchased equipment at Best Buy on August 20, our installation was scheduled for 8/29. The installer had to leave partway through the installation due to a family emergency. OK, things happen. But he told us someone would call to reschedule. By 9/3 we still hadn’t heard anything so on 9/4 we called, had to speak to TWO people. The second said he would check on it and send us an email. We did not receive an email so we called back on 9/5 and he said they could come out in about 10 days. We paid for this service over a month ago and we have to wait another 10 days when they inconvenienced us by leaving in the middle of our service! We said this date was not acceptable and asked for another date.
We did not get a response so on 9/6 as I type this I am currently on hold with Geek Squad. I have been on the phone for over 20 minutes. I was given a date of 9/16 — again 10 days away! I know what they are doing. They say a supervisor will be getting on the phone but they are hoping I will give up and hang up.
Advice–do NOT hire Geek Squad. Get an outside installer to install your equipment.
You might as well buy it from another place while you’re out there looking for an outside installer.