Cox Communications - Digital Phone Service Complaint
Customer Service - Complaint
TUCSON, ARIZONA -- Signed up for a bundle with Cox to do Internet, TV and Phone.
TV is just so-so, the internet service is great, but I'm dropping them ALL because of the horrid service on the telephone service!
When I signed up I told the representative I wanted just basic phone service with no long distance, no added features, only the ability to make local calls. They SAID that's what they had set up for me.
My first bill comes in with long distance charges, so I called them. The CSR said that they would put a block on all long distance, all operated assist calls, and all collect calls. They did issue a credit for the calls billed.
My next bill comes in and again, charges for long distance and collect calls (that none of us accepted!) Called them again, was told that they would insure the block was working and again got a credit for the long distance calls.
Next bill: $500 dollars in long distance and collect calls! Called them again, the customer service representative said she's going to contact tech support and find out why the block isn't working and that she would transfer me to billing to get the calls credited. The billing CSR replied with "we don't block calls and we don't credit for them."
I called corporate headquarters in Atlanta. Once again they promised that they'll get the block working, they also promised that the calls would be credited. they also said that the CSR who told me that they can't block calls, and don't credit for them was in error, but she also explained something else that I was not aware of: the way their system is set up if you have an answering machine and it picks up you WILL be charged for the collect calls placed to your number!