MISTER TRANSMISSION Complaint - MISTER TRANSMISSION WILL RIP YOU OFF
After paying Vern Young, the Mister Transmission manager almost $2500.00 for a complete rebuild of my transmission, I was surprised to drive out of the Mister Transmission to encounter serious shifting problems. Upon my return to Mister Transmission I was told that the "NEW" problem in fact was an electrical problem perhaps caused by a “blown cigarette lighter fuse” and “definitely not a transmission problem. I was told that my vehicle’s computer was in fact not communicating with Mister Transmission’s scanner, which would prove a faulty computer or perhaps major electrical malfunction. Approximate cost for repair $1800.00 (A conversation which has been recorded for proof).
On the advice of a friend I took my vehicle to an authorized GM dealership repair shop, where a full diagnostic was conducted on my vehicle only to show that my vehicle’s computer and electrical were in tip-top condition. The only problem the diagnostic showed was faulty or worn components in my transmission. Worn components in a fully re-built transmission??? I was assured that my computer was communicating very well with the scanner and that perhaps Mister Transmission’s scanner can not scan GM vehicles. One would think that if a repair shop is not equipped for certain work then they should not accept the work.
Being an individual with general good nature, and an understanding that mistakes do happen I went back to Mister Transmission with the diagnostic report only to be met with further ridicule and out right rudeness. No apology was offered for my troubles, no attempt to make things right by at the very least offering reimbursement for the diagnostic I had just done. I was met with anger and total unprofessional behavior.
I am now left with a $2500.00 repair bill, a $71.00 bill for a diagnostic and a vehicle with major transmission problems, which I was advised not to drive any longer as serious gear damage may occur. And several e-mails to Mister Transmission’s head office only to be offered reimbursement for the diagnostic. Is it too much to ask for a simple apology, courteous service, and an admission that somebody made a mistake and a transmission that works properly? With this Mister Transmission’s unprofessional behavior I now firmly believe that very little of the work I was charged for was actually ever done