TDBanknorth Complaint - Their so-called account reviewed courtesy cost us over $600 in overdraft fees
CONNECTICUT -- So my husband has had the same TDBanknorth account years before they were TDBanknorth and once we got married I was added to the account about 3 years ago.
We have been having money problems for about the past 6 months as I am sure many other people are as well. And we have overdrawn a couple times in the past 6 and we took care of the problems it was our fault and we paid the fees. We own up to that, but this last time was unbelievable.
I do online banking and usually when we have the money in there but its still unavailable they don't send the check out until the money is available. So I had deposited close to $1100.00 in my account on a Saturday, mind you I still had around $400.00 in my account.
Monday came I went online a sent out a check for our mortgage for about $1000 and there was about $500 available at the time w/ about $1000 still pending. So thinking their going to wait to send it out like they always do and not wanting to forget to send it out all I sent it out.
Next thing I know I have $350 in overdraft fees w/ about $300 in overdraft fees still pending. I call the bank to try and figure out what is going on and I got the rudest women ever but she was being rude in a snide condescending way.
She explained to me that when I sent that check out, someone from the bank reviewed my account and as a "courtesy" to me sent out the check before all funds were available. So in other words they took all the money that was available and some that wasn't and sent out a check, so all my and my husbands small debit purchases such as maybe $2.00 for a coffee kept racking up an overdraft of $35 each while there was still money in the account but unavailable.
So when it got down to being $123 in my account they whacked us w/ a $210 overdraft fee, then another $140 and like I said before $300 still pending in overdraft fees.
I asked the lady if someone had actually reviewed my account than they would have seen we have been having troubles for months and have overdrawn a couple times this year already, so why would they extend this courtesy now that they never extended before for such a large amount of money? And she couldn't give a good answer besides that it was my account and my fault and this was a courtesy they extended to us.
And I asked again why was this so called courtesy never extended to me before now and that all my checks weren't sent out until all funds available? And she gave me the answer that she doesn't know who held my checks for me before but they were not supposed to and I argued no one held them that it was always just done automatically online.
And then she rambled on how it was a courtesy that they did that and it was my fault again. I said I didn't want their so-called courtesy, that it was costing us money we don't have right now. And for the final time I heard that it was a courtesy the bank had extended and it was my fault.
So we went down to the bank to speak to someone in person. We got a regular bank teller and she told us that this was a complaint that they have been receiving a lot lately, and she listened to our story and told us that she could not help us out it was up to her manager. So we asked to speak to the manager and the manager would not speak to us right then and there. So we were told to go home and the manager would contact us by phone.
So we asked if they could do something to freeze the account, close it or something because we just didn't have the money for this. The teller than added up a total for us of what we would've actually overdrawn at this point if the courtesy was not extended to us. The total was about $40.00...They wanted to charge us over $600.00 for $40.00.
So we leave and about an hour later we receive a phone call from the manager saying she was not willing to help us out, and that if we did not pay the overdraft fees it will keep getting higher.
My husband pleaded w/ her that this was insane that a so-called courtesy is costing us this much money that we just don't have, it was double what we spend on groceries in a month for a family of 4. That we would pay some of it but we couldn't afford to pay that.
She then told him not to pay it and let it go to collections. And that if we tried to bring this to court we would never win. We don't want to go to court!! We just want them to work w/ us thats all. And so my husband asked how he could get a hold of her manager and got the response that she would just agree with her. And he said he didn't care he wanted to speak to her and she said she would have her call us.
We were never made to feel like we were such scum before in our lives. We are not bad people to be treated this way. We are a hard working family who has fallen on tough times just like so many others right now. And we were willing to try to give them some money but they wanted every penny that we don't have. This is still sitting as unresolved.
After we had talked to her my sister-in-law called to ask about Christmas and my husband explained what was going on. She then told us how she had a checking account w/ them and a savings account for overdraft protection w/ $200 in that savings account. She overdrafted by $20 one time and they never took money from the savings that was for overdraft protection and charged her $200 in overdraft fees!! And they refused to reason w/ her as well, and once again said that if tried bringing it to court she would never win. So being as frustrated as she was knowing she probably would never Win if she brought it to court and it would end up probably costing her more in the end, she had closed her account and moved to a new bank.
I don't understand how they can get away w/ stuff like this!!