Time-Warner Internet Service Complaint - Sub-Standard Performance On Road Runner Internet Service
SWANTON, OHIO -- I had heard how fast cable Internet service is, so I decided to give it a try. I've had it less than a week and I can safely say it is inferior to Embarq DSL service. Time-Warner/Road Runner is not super slow, but it's certainly slower than DSL. Video files load fairly quickly, way faster than old-fashioned dial-up Internet, but it's still slower than DSL. I'm going to give it another week or so and if the service doesn't improve(and I'd bet it won't), I'll switch back to Embarq DSL. To be fair, generally speaking, Time-Warner's customer service via the phone is helpful.
They're far from perfect, but they do try real hard to solve problems when one calls them. And that's all we should ask of customer service.