Sonystyle.com Complaint - Customer Service is dead at Sony Style
Sony sales people are less that proactive and are near the useless point.
I ordered the new 52XBR9 from Luke, he took my info, said it would ship in 2 weeks. I received no emails, so I called Sony Style CS, after over an hour on the phone and many transfers; I was told the order did not exist. My bank did not allow that much on the card, sure my fault, but you would thing the sales guy would have called me to let me know, it was a $4000 sale after all.
So I tried it again with Brandon, he could not honor the prices that I received from Luke, but after talking to his Mgr., he said he would refund the extra after I received the TV. It would ship the next Monday.
I checked the order status on Tuesday, they said it was scheduled to ship in 2 weeks, WHAT? This is from Sony, not some deadbeat website with one star. I was very upset. So I thought I would wait. I am a very impatient man, so on that Thursday, I was emailed by a reputable online site that the TV was in stock and at over $400 less that Sony Style wanted. I jumped on that and canceled the Sony Style order.
People we as consumers do not have to put up with slow, incompetent, poor speaking customer service. DEMAND GOOD CUSTOMER SERVICE or take you business elsewhere.
No more will I try to buy from Sony Style.