Evercom Correctional Billing Services Complaint - Inability to receive collect calls
BROWNWOOD, TEXAS -- My son is in the Brownwood, Texas detention center. He has been trying for three days now to call us collect here in South Carolina. I have called the Evercom customer service center at phone number 1 800 947 0899 three times, once each on 21, 22, and 23 April 2004. Each time they have assured me that my line was clear to receive calls.
My son bought a calling card and tried to call me with it, it still wouldn't go thru with it either. I am trying to give your company some business, but it seems Evercom doesn't want my business or else just doesn't care.
A couple of years ago, I had evercom place a block on my line. They are very good about blocking calls. I wish they would learn how to remove the blocks.
If you care and want to help me, remove the block or call me to let me know if I can help you in any way. The phone number that has the block on it is 1-864-845-0427. It is operational all the time. I am requesting a service from Evercom, please help me. Thanks, Ernie Rice