Postal Prescription Services/Portland Complaint - Be very careful with PPS - Postal Prescription Services of Portland, OR
PORTLAND, OREGON -- Be very careful when you order prescriptions from PPS in Portland, Oregon. Although they are part of the Fred Meyer family, they do not offer the same low cost generic prescriptions that regular Fred Meyer pharmacies feature. We're not talking a couple of dollars here . . . a prescription that I normally get at Fred Meyer pharmacy costs $20 for a 90 day supply, and there is no insurance involved, so as a Medicare recipient, this prescription does not affect my "coverage gap" or "donut hole," as it has been called in the past. For convenience purposes, I transferred my $20 prescription from Fred Meyer to PPS - when it was received in the mail, I was totally shocked! Instead of costing $20, my prescription was billed at $431, with $324 billed to my insurance and the remainder of $108 charged to me.
I immediately called PPS. The first surprise was that although they openly represent themselves as a Fred Meyer pharmacy, I was told that they are actually a Kroger pharmacy. The second surprise was that they do not offer the low cost generic program. The third surprise was that I could not return the prescription "because Federal law forbids it." Wow - nice to know that my government protects them . . . but what about me?
I am still working with the second or third "supervisor" to reach some compromise, but in the meantime, I have requested that the two prescriptions I transferred to them be returned immediately to my old pharmacy . . . and the rest of my prescriptions will be following shortly thereafter!
If you are trying to avoid the coverage gap, seek out vendors who offer the low cost generic program . . . and almost every well known pharmacy chain does! Secondly, be sure to ask the questions I should have asked - in my case I should have confirmed (1) that PPS was in truth a Fred Meyer Pharmacy; and (2) that they offered low cost generic program. My failure to ask those two simple questions has been costly and stressful.