HMS Home Warranty Complaint - Do Not Waste Your Money On HMS Home Warranty - Heat Pump Refrigerator
Heat Pump Refrigerator - Complaint
First let me tell you about my fist dealing with HMS. My Heat Pump went out in the middle of winter, the took 4 weeks to figure out what to do about this issue, by the time a provider came out to fix it, I had already found the parts locally and replaced it myself. they said the would reimburse me for the parts which they did but it took 6 weeks to get the money.
In the past week I have had the glorious CHORE of dealing with them yet again on my refrigerator. First the repairman was scheduled to come out but had his wife call to reschedule because he got behind and it was his wife's birthday.... so the next day he came out, he had on shorts and a beater and flip flops. He told me that my compressor was out which I had suspected all along. he said he would turn in his paperwork that night to get HMS to make a decision on the repair. 4 days later I am still trying to get HMS to make a decision, in the meantime I am living out of a cooler which is costing me money for ice to try to keep everything from going bad. I am still trying to get a manager to call me back to try to expedite a replacement. I even resorted to calling the district Manager that deals with my realtor. [snip], still no action.
This warranty is NOT worth the hassle you must go through to get your benefit.