U-Save Car Rental Bucerias (Puerto Vallarta) Complaint - Beware - Car Rental
Be extremely careful if you rent from these people. We rented one of their run down cars for a weekend. On our way down the highway we were hit by a bus that swerved in our lane. The rental agency was very helpful at the scene and told us not to worry because the bus company would have to pay. We were very naive and did not file a claim with our credit card insurance because we were assured everything would be taken care of. I called U-Save three times from the U.S. to make sure that everything was fine and we wouldn't have to pay. All three times I was assured that they were taking care of things, and I told them to contact me if there were any problems. Well, exactly three months after the accident I found a $5000 charge on my card from U-Save. Never ANY word from them about this and it was impossible for anyone there to return my calls. They charged my card exactly 90 days after the accident which is the exact cut off date you have to file an insurance claim. Of course my bank would not reverse the charge since it's a rental agency and they have the 'right' to charge your card for accidents.
Be extremely careful if you rent from them. It took months for them to actually send me a breakdown of what they had charged me for. Car damages, legal fees, etc etc. Because we got hit by a bus. Who even knows what is going on... Anyway, be very careful if you decide to rent from them. It was a nightmare for us.