Tracfone Complaint - Don't use Tracfone.
MIAMI, FLORIDA -- I dislike cell phones. I have one only for emergencies.
I've had a Tracfone for several years and had accrued over a thousand minutes. Recently, I misplaced my phone and called the company to suspend my service until I found it.
I wasn't in a hurry to replace it, because I never use it anyway, but I did buy another phone.
I attempted to register the phone on line - but was told that the serial number was already in use and assigned to another person.
That meant I had to call the "DREADED INDIA".
The first woman I spoke with was unintelligible. I could understand the second person but he repeatedly asked the same questions to verify my identity.
He finally cleared up the "serial number" problem and began to re-instate the phone. He told me that the minutes were unable to be transferred from my old phone to the new one because they had expired.
As far as I am concerned my telephone service was "on hold". The thousand minutes I had paid for are still available and it only takes a push of a button to transfer them.
There is no use in asking to speak to a supervisor. They don't seem to have that word in their vocabularies. There is no sense in getting mad either - then the accent really kicks in and, unless you speak Hindi, there is no sense in continuing.
There is also a serious problem with service - particularly during "drive time" in the mornings and evenings, and also roaming.
Tracfone leases cell tower use from other carriers, and at peak use periods, Tracfone refuses to pay the higher use fees to provide service to its customers. A "no service" message is displayed on the phone.
My brand new phone is in my desk drawer.
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