Andersen Window Complaint - Andersen Doors, Rip-off
BAYPORT, MINNESOTA -- Purchased the the full screen/glass door in Nov. It is the start of winter in the North. Glass was placed in and then in May the screen was placed in. My little lapso apso dog ran through the door and tore it away from the frame. Easily fixed, no, no, no. Called Andersen customer service and was told the screening is factory installed. The entire screen insert would need to be replaced as warranty is only 3 months. Explained the screen door was not inserted until SUMMER! They would ship me a new screen frame for $82.00 USD plus shipping charges. I am a senior on fixed income, I said no thanks, I am publicly speaking out about this rip-off as much as possible. Who ever designed a door where the screening cannot be replaced, only a company that wants to take you for ride.