Ashley Furniture Complaint - How to lose a customer for life over 2 dollars
I purchased a bedroom set and living room set from Ashley at the beginning of October. My first sign of a problem should have been the salesperson. When my first introduction to someone is "Hi I'm Sally from Green Valley" I probably should have ran. I was told that it would be three weeks which was fine. Delivery was where the problem had started. They assembled my dresser and of course didn't have the screws to attach the handles to the dresser and said that they would order the correct screws, also a pillow for a sofa I ordered arrived ripped. They managed to send the pillow UPS and I received it in 2 days. I called on Friday and they sent the screws via US Mail, I could expect them in another week. The next week the screws had arrived and after calling I was told that I would have to wait another two weeks to get the correct parts. Thanks Ashley, I have a 1000 dollar piece of furniture that does a great job of holding my keys and wallets and little else.
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