Mr. Transmissions (on Larkin St) Complaint - Never stands up to their warranty policy
HOUSTON, TEXAS, TEXAS -- A little over one year ago, my transmission light kept coming on while I would be driving my 1992 Isuzu Trooper, so I would turn the truck off for a few seconds, then turn it back on then it would be fine.
On 1/23/10 I took my truck to Mr Transmission ( off shepherd on Larkin st) after diagnosing it he stated that our transmission was bad and needed to be rebuilt, I had the same problem over and over. My truck has been in and out of that shop with the same initial problem. He gave us a 2 year warranty. And they have been keeping it for at least one week at a time. He stated that they were running errands in it, to test drive it. And give us our truck back on an empty tank. And when I realized that we were going to have a situation here. I did let him know that I was getting very concerned about all the things they are doing to my truck, such as fixing things that did not need to be fixed. So on 10/19/2010 I asked Harvey (the manager on duty) since he has a file on my truck if he could please give me something stating all the repairs they were doing to my truck, since they are not fixing the real problem. He refused, he stated that he could only give me the repair done on that week (10-19-2010). So he gave me a print out. Then he stated that it was the speed sensor and it would cost approx. 300.00. So the whole time it was never the transmission. And he refused to continue fixing our truck, He stated that he was tired of see our truck in his shop. And I have not even seen any receipts on any purchases he claimed to have spent on repairs that were not needed. So now I am out of money and my truck will not even pass inspection due to this problem (speed sensor shuts down the transmission). My truck is still under warranty and they don’t want to stand up to the agreement. We asked for our money back so that we can take it somewhere else. He refused to give us our money back.