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Thomasville Flooring Complaint - Thomasville Flooring - Jatoba Engineered Flooring
Jatoba Engineered Flooring - Complaint
I had Thomasville Jatoba flooring installed in my home and within 3 months one of the boards developed some type of fungus on it. The interesting thing about this is that the fungus was not spread across multiple boards (it is confined to the one board). I contacted Home Depot who sent their installer out to inspect to see if this was a problem with the installation. After close inspection it was determined the issue was a defect in the board not in the installation. I then contacted Thomasville who sent out an engineer who made the claim the issue with the one board was due to moisture. Myself and the installer tried to explain that if moisture was the issue then more that just one board would show, however that is not the case. They refused to replace the board. I would not recommend this product or this company to anyone who is considering wood flooring. Try to find a company that has a great product and more importantly a company that is willing to stand behind the product the sell.
Comments:
Posted by dan gordon on 2011-01-07:
doing a simple board replacement should be under $100. Agree about the moisture but unless you want to go to the expense of hiring an independent inspector it hard to argue with them. Did they take a moisture reading?
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