Sam's Club Complaint - HENDERSONVILLE NC STORE MAKING UP OWN POLICY
HENDERSONVILLE NC, NORTH CAROLINA -- FEB 2011 HENDERSONVILLE NC SAM’S CLUB Sam’s Club Hendersonville NC Store in direct violation of Sam's Club corporate, and in-store posted return policy.
Keep in mind in my case I was trying to take back a box of rolled oats and a bag of walnuts: both unopened in the original condition as if it had never left store with original receipt being returned within one week of purchasing items. All Sam's Club stores have the same return policy. It’s adhered to the customer service desk countertop facing the customer, including Hendersonville NC when this incident happened). Read full policy for yourselves, but for my purpose I will concentrate on my particular return.
QUOTE FROM SAM’S CLUB WEBSITE“We want you to be 100% satisfied, so we offer a 100% guarantee on merchandise and membership. We will refund purchases in full with a receipt. Click here to view our Return/Refund exceptions. (MY NOTE: Exception include cell phones, tv’s, electronics, refrigerators – they take them back, it’s just a different policy for items like that.)
No Receipt or Proof of Purchase Required: 200% guarantee on fresh products such as meat, bakery or produce, double the money back OR refund of the original purchase price and replacement of the item. The 200% guarantee applies only to paid Members with Sam's Club. It does not apply to one-day or other passes.”UNQUOTE
I called Hendersonville Sam’s Club before driving there to ask a question. Person asked me what items? I explained condition of products, receipt, a week after purchase. She told me food is non-returnable per manager!
When I went into the store the greeter / card checker told me very firmly,”They’re not going to take those back.” I proceeded to customer service desk. Examples of what the clerk said to me included: “[insert store manager’s name] has worked in states here it is a state law that if any food is purchased and has left the club it’s non-returnable. It’s a state law in S.C. not to accept any returns on food, and they don’t have problems with people tainting food”, and she also stated “There’s LOT’S of Sam’s Club’s out there you can’t return food items because it’s a state law”, and my favorite,” There are lots of great organizations out there you could donate the items to!” I spent over eleven minutes at customer service trying to do a simple return and having to listen to this clerk and another chiming in to explain why this rule of theirs is a benefit for me. (On Sam’s Club website, the return policy on alcohol is dictating the by state.)
After I left the store I called nine S.C. stores to check the remark about ‘S.C. state law preventing stores from taking back any food item once it leaves the store’. All nine stores stated there is no law in S.C. preventing returns of food. All of the stores said they would happily take back my return, no questions asked. One of the stores told me that’s what I should EXPECT at the Hendersonville N.C. Sam’s Club as well: no hassle.
When I went in to return my items at Hendersonville NC’s Sam’s Club the return took over eleven minutes and seven minutes of that was her arguing with me. I recorded it because I knew from speaking to 3 different people at the store I was in for a real fight. They told me they would give me the refund, but they would have to make a note in my Sam’s Club account that I was informed about the ‘new policy’ and there wouldn’t be any other food returns after today.” Sam’s club stores don’t make their own policy up as they go along. You can call any Sam’s Club and it’s the same policy everywhere regarding groceries. I’ve called several states and have yet to find a state law that supersedes Sam’s Club’s return policy.
This is second run in I had with HENDERSONVILLE NC STORE: Paid cash (with parent who stood there to get picture taken for their own card issued after other parent, who had the second card on the account, died) and that person obviously pocketed my money and didn’t record it so cash-out at end of day would not be off. Did finally reinstate membership. Now this!