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Guardsman Complaint - Laughable - Leather Protection Plan
Leather Protection Plan - Complaint
We bought high quality leather furniture 4 years ago. They recommended the guardsman protection plan. Suddenly a 2 inch tear appeared on the chair. We didn't know what caused it but suspected our 4 year old. No problem! Protection plan to the rescue!!! NOT. After MUCH paperwork guardsman said that the main tear was covered but not the small cracks. They sent out a repairman who sent them pictures. They then said that nothing was covered as the tear was resulting from "normal use". They also said that it didn't matter why the tear occurred as they don't cover bi-cast leather anyway. That is what our entire set is made of. 300$ down the drain. They would NOT issue me a written statement as to why they were refusing the claim. They said I had my policy and to just refer to that. Crooks!
Comments:
Posted by unhappy999 on 2011-02-07:
I don't understand why these furniture stores are allowed to sell these warranties that don't even cover the furniture. What a waste of money. Thanks for warning others. If people stop buying these useless warranties maybe they will stop selling them.
Posted by getoverit on 2011-02-07:
I'm always suspicious of extended warranties, protection plans, and things like that, although I'm sure there are some good ones.
The problem is that some company (often someone you never heard of) gets your money up front. What they do months or years later when you make a claim is largely a matter of trust.
Guardsman has a lot of complaints on my3cents. I thank this OP and all the others for the tip-off. I'll be sure to keep my wallet closed if anyone ever tries to talk me into a Guardsman plan.
The problem is that some company (often someone you never heard of) gets your money up front. What they do months or years later when you make a claim is largely a matter of trust.
Guardsman has a lot of complaints on my3cents. I thank this OP and all the others for the tip-off. I'll be sure to keep my wallet closed if anyone ever tries to talk me into a Guardsman plan.
Posted by ok4now on 2011-02-07:
Most extended warranties are high profit for the seller and of little value to the buyer. When you go to make a claim the fine print is daunting. It seems they have an exception for just about everything and will look for any excuse to avoid payment. BestBuy and Sears are notorious for pushing these warranties, I always refuse them. Good post for exposing Guardsman as being a rip-off.
Posted by furnman on 2011-02-08:
Being in the furniture business over the years I have heard the good and bad of warranties from consumers. Couple of the main problems is that many stores require sales consultants to maintain certain quotas on these warranties so they get "over sold" as to what they actually do. Also the training to sales consutlants on how to present and as to what is actually covered many times in non exsistant. As long as they get results the stores really don't care. Last but not least it amazes me as to how few questions the consumer will ask on purchasing these plans, a very small percentage actually ask to see what is covered in writing. My advice, please ask and read what you are actually purchasing.
Posted by AJT In West LA on 2012-08-03:
The Guardsman Leather Protection Plan is a complete waste of money. Only if your leather is damaged in precisely the way the they define a rip or tear will they cover damage. A rip off!!
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