Guardsman Complaint - Laughable
We bought high quality leather furniture 4 years ago. They recommended the guardsman protection plan. Suddenly a 2 inch tear appeared on the chair. We didn't know what caused it but suspected our 4 year old. No problem! Protection plan to the rescue!!! NOT. After MUCH paperwork guardsman said that the main tear was covered but not the small cracks. They sent out a repairman who sent them pictures. They then said that nothing was covered as the tear was resulting from "normal use". They also said that it didn't matter why the tear occurred as they don't cover bi-cast leather anyway. That is what our entire set is made of. 300$ down the drain. They would NOT issue me a written statement as to why they were refusing the claim. They said I had my policy and to just refer to that. Crooks!
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