Furniture Row Complaint - Great Prices if you can actually get the product!
KENNEWICK, WASHINGTON -- December 1, 2010 we went to Furniture Row to purchase a couch and love seat for our new home. We purchased a large house so we planned to host Christmas parties and upcoming birthday parties in December. We specifically told the sales representative that we absolutely had to have our furniture by the 21st of December. We told him we had a few parties planned and it was important for us to have a place for my mother in law to rest on, as she is in a wheel chair and we had no other furniture. "No problem! I guarantee you will have it by the 21st at the latest!" We are happy, pay cash for the set and feel relieved that we will have seating for the 25 guests on Christmas, 18 guests the day after Christmas, and 20 guests for our granddaughters birthday. Long story short, we were on our way to pick up the set and they sold our couch to someone else. We have been told over and over that it will be two weeks, we wrote a letter to customer service prior to making a public complaint and as of nearly a week and a half we have heard nothing. Here it is February 19, 2011, over two months after we PAID CASH for our furniture and we have a love seat and no couch. I'm not the type to file a lawsuit; however, I am seriously tempted so I can get my money back and let them keep the furniture. My daughter is going out today to buy furniture and she will not be going to Furniture Row.