Usave Car Rental Complaint - Usave - Usuck - Manager tried to start a fight with a paying customer
So early May 2011, I rented a car from U-Save at the airport, in Myrtle Beach, SC. When I went to return it, I left my backpack in the car. The car was left for 5 min. In that 5 min, an employee took the car to get washed in a back lot. An employee found the backpack, took it out of the car and went through it behind closed doors or a sketchy garage. He then abruptly left work. He stole a brand new Canon camera worth over $1000 from my backpack. He never punched out. He left work nearly 2hrs early. He never called the front desk to inform them that a customer left behind a personal item.
When I made it to the front counter to turn in my car and tell them I left my backpack in the car, one of the managers named Dave told me that the employee that found my backpack is the most honest employee he has and he would never steal anything. He couldn't answer my questions as to why the employee left early? Why he didn't call the front desk to turn in the backpack? Why he took my backpack into a garage? Why he didn't punch out that day? He didn't even know his best employee's last name or cell phone number. He became so furious with my questions that he actually tried to start a fight with me. The Horry County police dept. stepped in and stopped it. The manager actually said to me, "you staring hard boy." He then went to square up with me and that's when the police stepped in.
I've called the corporate office of u-save, followed up with them on their website. All much to no avail. I even spoke with the regional director of usave for the South. Doug told me they would not refund my camera because it's my word vs theirs. And they are not responsible to lost items. Doug was also suppose to call me back regularly with negotiation updates...he never phoned me back once. This is typical customer service @ usave. I asked if they would refund my car rental fee b/c of the way the manager treated me. Doug said they would not b/c the franchise owner, Rock, was angry that I posted negative comments. I also learned they did not terminate employment of the manager that tried to pick a fight with me.
I spoke with the main manager of Usave in Myrtle Beach. He told me that they do allow their employee's to go through anything left behind in a rental car. He told me they allow this "so we can see what's been left behind." How about we go through our customers belongings in an effort to find identification in an effort to return any items left behind? Or how about having a lost and found box? Or what about some security camera's where the car's are cleaned.
I also found out that each Usave is its own privately owned branch. Usave corporate office clearly doesn't care about each branch. One review after another rips the cars quality or there shady practices, or how the folks are rude.
The cars may be slightly cheaper over the course of a week. I'd personally rather spend $40 extra over a week and not have to deal with rude people who go though your belongings and can't consistently produce a quality product. Save yourself the aggravation...rent from a mainstream car rental agency.