HUNTSVILLE, TENNESSEE -- I had a heart attack and I'm not allowed to drive about a 12-mile radius of where I live because the doctor doesn't want me driving that much. My sons didn't want me getting out and going anywhere as well but when I got Lively Mobile, my youngest son talked to them and they explained out to him and it made them more satisfied with me driving. I feel safer and I can get out and go where I'm allowed to drive. Also, if someone wants to come and try to get in, all I would have to do is push the button. I know if something happens, there is help for me soon. I really like it.
I usually lay the device on the nightstand overnight. I get up every morning and I charge it. When it gets charged up, I put it on and before I go to bed, I lay it on the cradle for about an hour and charge it back up where it'll make it through the night. Its size is about three inches long, two inches wide, three-quarters of an inch thick and I wear that on a lanyard around my neck.
I went to the Chiropractor one day and that's about 11 miles from home. I laid the device in the car and went in the office. When I shut the door, it set it off. The nurse came back to me and asked if I have a medical device. I told her I have Lively Mobile then she told me that someone from Lively Mobile called me there. They even called my son because he's my contact person. So now, when I go to church, I'll turn it off and leave it in the car and then when I come back out I put it back on.
BAINBRIDGE ISLAND, WASHINGTON -- Lively Mobile has a two-way communication feature that we liked. You could push the button and you actually get to talk to a human. And it also has fall detection. But something went wrong in the transfer when we moved from Splash to Lively. The fall detection didn't work in a real fall and it kept activating in unreal falls.
My mom was having trouble with the Splash device maintaining its battery strength so we upgraded to Lively. But we thought we would get a call and talk to somebody and had it activated. So my mom was still wearing the old device when she fell. It was horrific since I wasn't there. Fortunately, there were some friends and she didn't break anything this time. But I wasn't pleased that it didn't work. We got the device for fall detection and the old unit was disabled before I got back into town to enable the new one.
I called and tried to understand why it didn't communicate and was told that they had deactivated the old device because they had sent out the new one. My understanding was, they wouldn't deactivate it until we called to make the switch. Something went wrong in our communication so it was a negative experience for us.
Also, the Lively device kept losing power and we weren't sure what was going on. I took control of it and was charging it every night because I want to make sure that it was sitting properly on the charger. And when I charge it, she'd get a good eight hours out of it. We got a software upgrade since it turned out the fall detection wasn't working. Now that it was upgraded, every time my mom goes to put it on the charger, just the movement of taking it off her head and putting it down, it would say that fall was detected. That freaked her out so we had to disable that. If they are able to get it a bit more refined as there are some glitches, that would be great.
NORTH PLATTE, NEBRASKA -- I'm 90 and I used to travel a lot at first after my husband passed away. My girls and grandkids always thought I should be going to their house instead of staying home which was nice, but I don't do that as much anymore although I still drive, go to rehab and take care of myself. But I'll soon be 91 and I still do my own baking and cooking, do my own grocery shopping but I get awful tired if I run the vacuum sweeper. My daughter, Patty, thought I should have a medical alert device.
When she first said I should have it, I said, “I don't need it. I have my cellphone and I carry it with me constantly. And then if I fall, I'll just dial 911.” She said, “Yeah. But if you get hurt you can't do that, then what do you do?” I said, “Well, I guess if I die, I die.” My daughters felt that it's an extra security for them because if I should fall, Patty would be contacted immediately. One night, I turned over then I heard a voice saying, “Are you okay?” They were quick to respond. I didn't know I bumped the device then it wasn't long and my daughter called to ask if I was ok.
I enjoy Lively Mobile very much. I plug it in when I get up in the morning and when I'm ready for the day I go put it back on unless I'm going to take a shower and then I take it with me. I dropped it the other day but it still bleeps. I have recommended it to friends several times. I have a sister that has the alert like mine and she was told to never to put the alert inside her blouse. I told my sister that I have it inside my blouse always because if I don't it hits my glasses when I bend over and I can't afford new glasses.
I called Lively Mobile to ask and she said that it won't happen when I keep it next to my chest so that's where the device is at. I took a metal necklace chain, cut some of the black cord off the device, and stitched my necklace chain on it. It stays that way there.
MANCHESTER, NEW JERSEY -- I had a hip operation three years ago and I fell once after that. nd I tripped on a rock two more times. My daughter was going on vacation and she got a medical alert device for me. I'm happy with the Lively Mobile device but I don't want to wear it because of the light that blinks 24 hours a day. I have the charger on my nightstand, I put that in there and I have to cover it because that light drives me nuts all night. When I get dressed and I have it around my neck, I turn it over but I know it's there and it still blinks. But I still wear it, and sometimes I carry it in my purse. I thought, eventually, that light was going to go off.
Sometimes I'm not careful with it, like when I go in the car from my kitchen into the garage and I open the car door. I have it in my hand and I don't throw it, I lay it down carefully on the seat on the passenger side. It went into the coffee cup holders and something else had been in there and the device went off. They called right away and said, “We have you lying down on the floor. Are you hurt?” I said, “I'm not lying on the floor. I just put my whole body and thrust the seat so I had to put that alert thing in the cup holder. It probably hit something in there.” I did that twice and right on the ball, they were fast. But I don't mind that because it's going to save me one day.
Also, it's so sensitive. I have to put a bunch of tissues around it so nothing hits it. One time I touched it by accident and it went off. I don't want it to be always going off. I've been careful now. Considering everything, I like it and I would recommend it to a friend.
REDFORD, MICHIGAN -- About the time I got a medical alert device from Lively Mobile, one of my arteries was blocked. I got a little bit paranoid so I started carrying it around in my pocket every place I went until I got more comfortable with the fact that I'm not as young as I used to be, because one time, I made a mistake of putting it in my purse. I had to stop quick and my purse fell out on the floor and the device was the first thing that hit the floor.
Nevertheless, I knew I could get help right away if I needed one with Lively. I've used it a couple of times and their response time was fast enough for me though the paramedics said that it might work quicker if I just dial 911. Then there were a couple of times when the little light that flashes to let me know I got a signal didn't come on. I had to call and they checked something down at their end and then it started working again. I've been telling everybody I know they need to get Lively Mobile. In fact, my brother-in-law who had the one that cost him 44 bucks a month for something that wouldn't work unless you're at home, got a Lively Mobile for his mother.
SACO, MAINE -- I have been more than happy with Lively Mobile. I wear it if I go away from the house and if I'm outside doing chores. Having it gives me a more feeling of peace. I needed to have a medical alert device as I had a mini-stroke. I lost my speech for a short time and I am inclined to have a headache with an aura and I don't see too well for about half an hour. I was told in the hospital that this is a form of a migraine and it could cause another stroke happening. I also had had one aneurysm removed a few years ago and I have another one aneurysm in my brain. They respond fairly quickly. I got a call from them and explained what had happened and everything seemed to be okay. I have already recommended Lively Mobile.
WISCONSIN RAPIDS, WISCONSIN -- I have been wearing Lively Mobile for a long time. I decided to get a medical alert device when a friend of mine fell in his kitchen couple of years ago. He couldn't get up and he didn't have a medical device. When I first got the device, I called them and talked to a lady and she was very nice and helpful. At first I wasn't going to get it but we talked about the benefits. It is quite a cheap insurance for $20 a month. My wife pays for it and I'm all alone. I'm very comfortable wearing it. I have it in like a phone case on my belt so it's there all the time. When I work on cars and stuff or mow the lawn, it's all on my belt. It's nice knowing that I have something that I can call for help if I want to any time. I've only talked to them one time.
BRISTOL, VIRGINIA -- I fell once and though I wasn't hurt very bad, I felt how bad it could be. I chose Lively Mobile and since using it, I feel secure. I'm usually with somebody all the time, but I don't like the thought of being somewhere and not having the device. I wear it around my neck, and I put it on first thing in the morning and last thing at night.
When I fell and I was on the floor, the Lively team started asking questions and my son and I couldn't understand them. My son got the man next door to come over, pick the phone and talk to them. We were not expecting to answer a bunch of questions and the rep started talking to my son and asked if I could move and if I was unconscious. On the other hand, I had a telephone near and called my local 911 and they took me to the hospital. The crew got here within 10 minutes. Overall I have recommended Lively Mobile to a friend and she got one.
PORTLAND, OREGON -- I've had Lively Mobile for quite a while now. I bought my new house in June of last year and bought Lively Mobile at least a year before that. So the longer it goes on, the more I hate the company. I set up the Lively Mobile when I ordered it and then three to six months after, I misplaced the instructions. I called and asked them if they could send me another copy. They said that they no longer have any extra instructions. So, I I haven't been able to use my Lively Mobile. It's a pretty simple thing but having no instructions, I hesitated pushing the button because I didn't know what it was gonna do.
I'm irritated about it because I paid good money for it and I couldn't use it. And I'm still paying close to $30 a month. But part of it is my fault because I never stopped the billing. I kept thinking that I'm gonna call them to stop them from billing me and send the thing back to them. However, I paid for it so I actually own it.
They're in the business to help people but their customer service is lousy. I could've been killed by now, thanks to not having that to use. I have very little respect for the company because of their lack of care and concern about their customer's welfare. As long as they get the money, they don't give a mouse's bottom.
AUGUSTA, GEORGIA -- I have had a stroke and had a few falls but since having my medical alert device, I am not worried about my sense of security and feel confident. I love to work in my yard and knowing right where the medical alert device is at all times makes me feel good.
However, the device is a little clumsy. I have to get a cord to put it on because they didn't provide anything. I couldn't carry it in my pocket because I'd forget it all the time so I try to wear it around my neck. It's a little heavy but I'm used to it now. If they wanted to make it a little smaller or if they wanted to give me some sort of a lariat to put it on, I would be happy. But Lively Mobile's team is fine and I am very happy with the service. I've recommended Lively Mobile to a couple of my friends. One took me up on it and the other one didn't but I didn't stop trying to help her.