Amazon.com Consumer Reviews - Page 5

Sometime ago, I responded to Amazon.com's offer of an Amazon VISA card. Immediately I was deluged with solicitations from Chase Bank for other services. It was annoying, but not so bothersome as to cause me to cancel the card. I made some purchases, but eventually had a small credit due to returned merchandise. I made no further purchases for several months, and then received in the mail an unsolicited refund check for the amount of credit. I cashed the check.

On 7/31/07, I received in the mail a Shoppers Advantage membership card, which I had not requested. Ordinarily, I discard such materials. However, by luck I read the accompanying letter and found that my unsolicited "membership" began immediately, and that unless I cancelled the "membership" within 30 days, I would be billed a "$59.99 6-month, or the then-current membership fee, automatically..."

I of course called the cancellation telephone number. I was told that by cashing a credit refund check from Chase Bank, I has been "automatically" enrolled in Shoppers Advantage. I insisted upon cancellation and was told that my membership would be terminated. I feel that this business practice is greedy and deceptive at best, and fraudulent at worst. Maybe even illegal. I'm outraged that Amazon.com would participate in such a scheme. Previously, I had been a great admirer of Amazon.com. No more!

I am a senior citizen on a fixed income. An unexpected bill of "$59.99, or the then-current fee" would be quite a blow to my budget. The same would be true of any individual or family trying to make ends meet. It seems likely that Shoppers Advantage is counting on the tendency of consumers to discard such mailings without reading them. Surely Amazon.com's loyal customers deserve better than to be delivered unawares into the hands of sleazy business partners such as Chase Bank and Shoppers Advantage.

ORLANDO, FLORIDA -- I placed an order on December 7 for items intended to be Christmas gifts for my son and other members of my family. Since then, the estimated shipping/delivery date has changed every day until it finally said my items would not arrive before Christmas. When I placed the order, every item stated it shipped within 24 hours. They have also double billed my account twice now. The error totaling over $200, causing an NSF for an item that should have cleared through. I too have talked to several people but the CS reps can only send the info on to some other department who only contacts you via email.

I also got the $10 consolation gift certificate but why would I use it now? I would never receive what I may order! Yesterday, I finally just told them to cancel my order and I now have to run around 2 days before Christmas trying to buy these items elsewhere. And somehow the second double charge is still looming on my bank account. The only way for it to be removed is for them to contact my bank, which I have given them the information necessary to do so. I called them today because I wanted it resolved before Christmas and our vacation, but of course still got nothing but the run-around.

So now not only do I not have the items I ordered, I'm out over $150 until they decide to correct their error. This has been such a horrible experience! I've dealt with them many times in the past and never had any problems whatsoever. But this put a very bad taste in my mouth to where I'll never do business with them again! Their service and competence has gone completely downhill and I've told them so, although I doubt it will make any difference.

I also told them that their CS reps deserve a raise this year for all the angry and unsatisfied customer calls they must be getting. I don't know what the final outcome will be but I'll try to come back and post again if and when it is resolved! Thanks for listening to my rants!

Placed an order with Amazon 2 weeks ago, all items stating "by December 23 delivery". The majority of the items said "usually shipped in 24 hours." Well, almost immediately after ordering I get an email saying there is a delay in shipping, but don't worry, they'll be thereby Dec 23. About a week later, when there is still the notation of a delay, I called customer service concerned. I said that these were Christmas presents and I wanted to make sure they were in stock and would ship. They assured me nothing was wrong and I would receive them in time.

Today, on the 21st, I get an email saying they won't ship until AFTER the 24th! On top of it, they say the items are being processed, so I can't stop the order. I can return the items after I get them, but return shipping at my expense. Emailing Amazon Customer Support is a joke. I have never gotten a response. They say "check your spam folder" but the reality is I have never gotten an email from them (yes, I checked the spam folder).

Called Amazon and was told it was because I had used Free Super-Saver shipping and they can't guarantee anything. Well, then why say it will ship if you don't have to live up to that promise. Another problem? Only part of my order was free shipping. The part that is being held up was not free-shipping. I PAID over $23 for shipping on those items!! And still it won't be shipped in time. Oh, yeah, lots of sorry's and such, but no relief. They can't cancel the order and they won't offer me any kind of refund on shipping or anything.

After talking to other people, I have heard this has happened to many people. One woman actually ordered items in OCTOBER, and was emailed a week before Christmas to say they would ship in January. I find it ironic that Amazon boasts on its front page that they have sold over 108,000,000 gifts since November. What they don't tell you is the number that will be received AFTER the holidays. Guess those numbers look good for the shareholders, even though the reality is far different.

I've been trying to find a nice winter coat for my no-longer-baby Clutzy. But of course finding one at a reasonable price is hard to come by. I thought I had one at Walmart, but when I looked at it, it wasn't what I had in mind. So, in the middle of my local Walmart, I ordered a London Fog bubble coat from the Amazon.com app on my phone. It was only about $10 more than what the Walmart coat was going for, but it's London Fog, so it's a name I know.

When I got home and looked at my order online, I noticed that there was a promo code for 20% off eligible outerwear that I could have applied to the order. Of course, my order was in the "shipping now" status so cancellation and reordering wasn't a very good option. So I decided to call Amazon customer service. After explaining what happened, the CSR managed to apply the discount to my order, bringing the cost of the coat down to about what I would have paid for the Walmart coat (especially after taxes). How awesome is that?

Update 11/18: The coat arrived last Tuesday, however Amazon failed to process my refund. I called and explained the problem. The person I spoke with said he would process it, it would take 2-3 business days and he sent me an email to confirm it. Fast forward to this morning (business day #3) and still no refund. I was about to call Customer Service AGAIN when I happened to check my bank account online and noticed that I was being charged less for a pair of pants I had just ordered.

I checked my email and they had applied that refund to my AMAZON account and just used it for my next order. Obviously it doesn't matter at the end of the day since the money just went back to Amazon, but what if my coat purchase had been a one and done? I'm a little disappointed in Amazon's less than upfrontness about the whole matter.

I made this "informative" other than a "complaint" as I'm not really sure who's at fault. My first XBox went out after 3 years or so, so being fat with all those expensive games, I pretty much had to get another one. Ordered it from Amazon for a OK price and excellent shipping (always have good luck with Amazon and shipping) and got it 10/25/12.

Last night it decided to stop working after not quite 2 months. Found all the warranty paperwork and started the process. Registered it online (required) to start a ticket. At this point it says my XBox is under warranty (good deal) and the warranty expires 1/25/13. Huh? So, evidently, if you order this stuff from Amazon it has been sitting in some warehouse eating up its warranty until you buy it. Supposed to be a year warranty, I get 3 months.

So, I got that going for me... That was sort of my first issue. The problem with my XBox is all over the web and they say it just needs an updated power cord/supply. Which could easily be sent to me in no time. But, that isn't how things are done. So... I had to pack the thing back up in (pick one) the original packaging (which is what the first info told me) or totally different packaging (which is what the second info told me) and ship it off to them. Which is what I did (and I mixed original packaging with new packaging just to cover all my bases). Now I wait for "2-3 weeks".

In Microsoft's defense, they do pay for the shipping when it's under warranty, but that seems to be where the customer being right pretty much ends. Is it Amazon for eating my warranty or Microsoft for being hardly customer-centric? I'll let you decide...

MIAMI, FLORIDA -- There is no way to talk to Management. Employees do what ever they want because there is no way to complain. I have an issue with Amazon for over 4 weeks and I have not been able to resolve it, because they don't care.

YOU CONTINUE PUTTING MY ACCOUNT IN HOLD (very unprofessional) I am planning to bring to your Management this type of actions. I have called several times to your customer service and they promises they will put a note in my account, so they don't put my account in hold again but guys disregard any notes and continue PUTTING my account in hold. I am sincerely believe that the problem in your company is the account specialist department. Every time I call they open a request to the account specialist and they claim that he/her will call me within the next 24 hours. It never happen. I have never received a call from an account specialist.

I have a log of all the nightmare that I have with you guys. I am planning to send all this proof of very bad service to all the executives including Jeff Bezos. I have requested for a supervisor to call me, and never received a call. I AM REQUESTING AGAIN FOR A SUPERVISOR OR A MANAGER TO PLEASE CALL ME MY PHONE NUMBER IS **. Every time you put my account on Hold I buy from eBay and other places, so your company loses the business. But I think your company don't care. That is a bad business.

Check my account and see the activities I have in the past. My credit card number was stolen in Amazon. The bank issued a new credit card. I provided the new credit card number to Amazon for some previous charges. My account was put in hold for weeks now. When I call Amazon, they claim I will be call within 24 hours. I have never received a call from them. I have send several emails, no response. They don't care because there is no way to call a resolution department or complain to Management.

WARRENTON, VIRGINIA -- I liked 1-click because it's fast and convenient. I hate it because Amazon lies to the consumer. They make you think that you can cancel an order if you need to make a change - but you can't. On any attempt to cancel, Amazon wastes your time requiring that you fill out a form with the reason for the cancellation before you can cancel. After you fill in the form, you are to press "Submit". According to the directions, doing so will cancel the order. Instead of that, the form resets to a blank form and your order is still there.

Customer service is no help: the representative kept me on the phone until the option to cancel expired (it was as if she didn't know what 1-click was) talking about other issues. Although she did offer one piece of advice at the start of our conversation: "Disable 1-click!". I called the seller, (within 5 minutes of the cancellation, mind you), and was advised I might be too late to stop the order because it "may have gone out already" (Imagine that! Service at the speed of light!). I was told I would be contacted by email if they were successful.

This isn't my first run in with 1-click. I once received - and paid for 2 books when I had ordered only one. It was cheaper to donate the unwanted book than return it. Another time, I 1-clicked a gift item for delivery to another state; it came to me instead.

I do intend to disable 1-click. But, I have another concern: can Amazon be trusted? Does Amazon care that I'm dissatisfied or is my business expendable (I previously spent $500 with them on one item but what can 1 person matter when the world is their market?)? Amazon offers convenience. But, is it worth it: as more of us decide to use Amazon for the majority of our buying needs - you can have everything from toilet paper to furnace filters auto-delivered to your door on a schedule of your choice - will trusted local merchants be driven out of business allowing Amazon's service be to grow even more untrustworthy?

I know that I can buy with from confidence from my local merchant who cares about me because he cares about community relations. If there's a problem with the product, I can return it, no questions asked. There is a direct and immediate response to any request or issue. But Amazon is in no way beholden to its customers - its size obviates that. I've heard seller complaints of unfair play; are we customers next?

Yes, I will continue to buy from Amazon. But, because I no longer trust them, I intend to frequent local merchants when possible and from sites other than Amazon, e. g., manufacturer's sites, using PayPal or my PayPal credit card (the other option for secure shopping). Oh if it were only that easy to unchain myself from my cable service!

SEATTLE, WASHINGTON -- I've been a long time Amazon customer so it's been really disappointing to the kind of customer service experience I've had recently. I contacted them because I didn't get an order confirmation. In all the years buying from Amazon, I've never had that happen. As a precaution I also changed my account password from my laptop - which was what I was using at the time. When I got on my PC later that evening and when to Amazon, I was automatically signed in - using the old password. So, I contacted them about both issues.

The woman that took my call (**) said she would report my situation to tech support. I asked her when I could expect to be contacted to which she said, 'I would check your email often.' So, I checked for a day and then emailed CEO Jeff Bezos' office. I didn't expect my email to reach him, and the woman that did respond (**) said she was doing so on his behalf.

First, she said she tried to call me - I was home all day and have caller ID with call waiting - she didn't call. Then she says they for sure sent a confirmation and directed me to a plain text receipt at the bottom of her email. With regard to my account security, she tells me that while I may have been partly logged into my account, I wouldn't have been able to view personal information or place an order.

When I called the Amazon corporate office and asked to speak with her, they said they couldn't connect me to her. The female that answered said she could connect me to Customer Service and when I asked where that was, I was told that she didn't know, that she had a list of things to do and that based on my concerns, connecting me was what she should do. I told her that it sounded like she was going to connect me with the same customer service I started with a few days ago when I called and that it hadn't helped. I asked if she could connect me with a supervisor and she promptly hung up on me!

I see a real pattern here with regard to lack of training/problem solving ability of customer service representatives. If they don't know what to do, they refuse to get a supervisor or just give some lip-service. Otherwise they just hang up. This isn't the first experience I've had with being treated this way as of late, either. People may love Amazon for its easy returns and refunds but have a problem or question that takes someone to actually problem solve and then see how you feel.

My husband bought me a Kindle Fire, which arrived on Tuesday. As a part of the deal, Amazon gave me a free month of their Prime service. One of the perks, as you probably know, is that there is a number of movies you can stream for free. I have happily been able to do this on my Fire for the past several days. This morning, however, when I wanted to watch something while eating my breakfast, the option to just watch for free was not available. It was only giving me the option to buy an episode. I checked my account and it was good through December 15. I checked my wifi connection and rebooted the Fire, with no luck.

Finally, I called Amazon customer service. After about 5 minutes on hold, I got a person. I explained the problem and she ended up transferring me to their Kindle department. After another 10 minutes on hold, I got the second person. She ended up putting me on hold twice, for periods ranging from 5 to 10 minutes each. Every time she returned she had me repeat the initial troubleshooting actions I had done before I even placed my calls (reboot, check wifi, etc.), putting me on hold after each unsuccessful step. Finally she said she couldn't help me and would have to transfer me to the Amazon Video department.

After 25 minutes (!) on hold, the person from the Kindle department comes back on the line and says that she couldn't reach anyone in the video department, but she had sent them a form with the nature of my problem and they would call me back. That was 4 hours ago and I have not received a call from anyone. About 30 minutes after I hung up with Amazon, my prime account was working again. Don't know what happened or anything, but I'm rather disappointed in the service I received from Amazon's customer service department.

I understand that sometimes you have to be transferred to a different department, but it should never take 25 minutes of hold time, and I shouldn't have to count on having someone from the CS department call me back because I know and you know that it'll never happen.

SEATTLE, WASHINGTON -- UNFAIR COMPETITION. My name is Judith Ogunmuyiwa the owner of MOLASOLAR. I am here to launch a campaign against my person and my organization regarding unfair competition. I used to sell on Amazon a product model 7' inch Mini Laptop for Children in which the management plotted against me with intention to dominate the sale on their website platform.

My fund was held for no reason and as a small business you need your fund to replace inventory in order to stay in business while for month Amazon refused to release any fund including recalling already transferred fund in our account. This is an act of taking over the sales of this product since we have increase in order.

Immediately Amazon suspended my sales privilege they launch their own sales on the same similar product. Then imposed a restriction to hold our fund for 120 days. Return policy is 30days. It is over 30 days now that we had supplied Amazon customer the goods and still Amazon is holding all our fund since October 2010. How can a business function without a reimbursement from their sales? We had supplied all the buyers this product while Amazon refused to pay us so that we cannot compete with them on another platform without fund.

An illegal act that should not be accepted by any corporation against another small minority businesswoman. This is an intentional act to shut us down. Amazon ignore our return policy to reimburse customer refund at their own will under their A-Z policy. All our three accounts had not been paid.

We canceled Amazon checkout button on our website still Amazon refused to transfer our fund but send email everyday that the fund had been transfer which is a fraudulent act as it a deceit to send an email knowing you have not acted nor perform the act. Over 30days. We hereby DEMANDING RELEASE OF MY FUND IMMEDIATELY BEFORE I LAUNCH LAWSUIT FOR damages Amazon had caused our organization for the past four months. Thanks.