America Car Rental Consumer Reviews - Page 2

America Car Rental and Cancun Rent a Car are run by the same unprofessional outfit. The Jeep Liberty I rented was unsafe and overdue for maintenance. Before leaving the lot I pointed out that all of the tires were worn with bald spots. The person in charge shrugged it off and told me "it will last". They had many other Jeeps on the lot in better condition - but would not change me over to those because "this one is the only one with the paperwork to enter Belize/Guatemala". The 'paperwork' was nothing more than a memo on company letterhead with the basic car info.
As I predicted we had a blowout and when I returned the car notified them I have to drive on the flat on a muddy road in order to change it in a safe location and this further damaged the sidewall. I was charged $170 USD to replace the tire. This was unfair as these tires were already had no useable tread when I rented it and past the point of being able to repair the flat even if the additional sidwall damage did not occur.

Based on my experience, this company does not maintain the vehicles they slot for Belize/Guatemala and simply pass on tire repair charges to the renter when a blow out occurs. I consider myself lucky as the blowout could have resulted in a serious crash and I had to still drive several days on 3 bald tires with no spare. I recommend you do not tempt fate and stay away from America car Rental or Cancun Rent a Car.