American Freight Consumer Reviews - Page 6

INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. Why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house.

Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dining room table. After about a month I noticed the dining room table begging to peel on top. Notified the company, said there was nothing they could do. Call back again and started to deal with ** he seemed to be OK. He said would call me back after he call the manufacturer to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture, I want something different.

He agrees to exchange for something else. Go in and pick something else out. Meantime I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want ** tells us that he will call in a couple days to set up delivery. A week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, ** is off and someone will call me back the next day.

Finally get the delivery set up, today they are supposed to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. ** never scheduled it. Figure that, so they have to call ** to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, ** just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does not apply with this company...

WASHINGTON, ILLINOIS -- First the wrong mattress was ordered. The sales associate didn't even ask me which I wanted, then she couldn't explain to me why if I didn't buy their $80 dollar stain protector for the mattress, that it would void the 10 year warranty. I had to explain it to her! After it was figured out. AVOID. After reading how poorly their couches are made, it made sense. If it looks too good to be true, then it probably is. Also explains that there wasn't a soul in sight other than us in the entire store or parking lot. LOL. Pay the extra couple $100 dollars and get something that will last, and deal with people that know what they are selling.

MOBILE, ALABAMA -- Put a couch on lay-a-way, when we went to pick it up they had sold the couch, and could not get another one. They did not have anything else I like, so I asked for a refund. They said they do not give refunds I would have to pick out something else. I called the main office, they were rude and told me I should have read the fine print, they don't have to hold your lay-a-way, and they don't give refunds. Every time someone talks about American Freight, I tell them to run as fast as you can. Rip offs!!!

INDIANAPOLIS, INDIANA -- We went there Tuesday night to order a couch, we found the one we wanted, and ordered it. They said they would have it delivered the next day. So my husband didn't leave the house all day because they said that they would call when they're on their way so there wouldn't be much notice, and they called him to let him know that the couch that we had already paid for wasn't in stock. They informed us that we had to call them the next day to talk to the manager who would tell us when our couch would be in stock.

So the next day I called. The manager couldn't even tell me when the couch would be in stock, so I said we would just go somewhere else and asked them to cancel the order, and he said we had to drive back in to cancel our order since they didn't have our card stored. This was terrible. I would never recommend them ever and I recommend a lot of people.

KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.

They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.

CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on... Bad customer service American Freight!!!

COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were told that 1 of the living room sets would arrive at the store in about 2 weeks and the other set was at the Hilliard location. I then decided to not pay the entire balance just in case the merchandise didn't arrive in time. We have dealt with other furniture stores in the past and this process is very common as long as the merchandise is paid in full before delivery.

May 31, 2011 we went back into the store and had decided to cancel the order. We were told it had been 13 days and no refunds are issued after 10 days... store credit only. We talked to 2 people at the corporate office and still no refund. Stay away from this company!

8920 CORPORATION DR, INDIANAPOLIS, INDIANA -- I recently purchased a sectional from American freight and yet to get a phone call to tell me my couch is ready to be picked up. I was told that my sectional will be ready for pick up in two to three weeks and states that on my receipt. So when my three weeks was up I called and they gave me the runaround. Eric the store manager I talked to him yesterday and he's like "somehow your sectional got put on backorder." I'm like "I have a family event Thursday so are we supposed to sit on the floor."

He got smart with me and says "You being on the phone is not helping me at all. If you get off the phone I can make some phone calls to make things happen." I told him "I gave you a month to make things happen." So I was supposed to get a phone call last night stating the status of my couch and never received it. To me that receipt saying two to three weeks is a contract.

Even though it says no refunds you broke a contract, a written statement and I believe I should be able to get my money back even if it was a day late. I am still waiting a month and some days later on a sectional. I advise people to stay far away from that place. They are unprofessional and do not put their customers first. I hope they go out of business because that is crazy.

CINCINNATI -- Two and a half years ago we purchased a sofa and love seat from American Freight for the exorbitant sum of nearly $700. We were told it should easily last for 10 years or more. Hughes Furniture was the manufacturer. In two years time the springs were falling out of the bottom of the couch and wooden slats were poking out the back. After calling American Freight I was informed that Hughes only offers a 1-year warranty on their furniture so basically I was out of luck. I can't imagine how they get away with selling furniture that is such poor quality! We're practically sitting on the floor and now have no money to replace something that we were told would last decades.

I don't know how American Freight stays in business by buying cheap furniture with virtually NO warranties and then reselling it at outrageous prices!

MARIETTA, GEORGIA -- On March 12, 2010, I purchased a Sofa and Loveseat at the store located at 1075 Cobb Parkway South, Marietta, GA. The delivery was for 2pm that same day. When the delivery people brought the sofa in, I told them it was not the set I ordered, they insisted it was. After completely setting up the sofa/loveseat set, they went to leave, but came back 5 minutes later to tell me they delivered the wrong set. No Kidding! They then brought in the correct sofa/loveseat I ordered and set it up.

At first sight it looked fine. Within 5 minutes after they left I found a tear in the arm of the sofa that could only have been made while coming in the front door of my apartment... It even had the white paint on it. I called the store immediately and told them I wanted the sofa replaced or a refund immediately. They told me it would take them 30 days to get a replacement sofa and deliver it to me. I agreed. It is now May 6, 2010, and I have called them 3 more times. No one will return my calls, and I still have paid full price for a damaged sofa. I wish I would have checked for reviews on the bad business practices of this company!!!