PORTLAND, OREGON -- We purchased an Andersen Storm Door 4000 Series and have had nothing but problems. First the door locked us inside the house without the door itself being locked (fire hazard). After getting the door unlocked by calling Andersen (they told us that this happens sometimes), months later, the screws at the bottom of the door that hold the bracket and cylinder casing to the door fell out. We have replaced the screws each time with larger screws because the door is made of aluminum. The holes keep getting bigger and bigger with each new screw adjust/replacement.
We called Andersen and requested to use the Life Time Warranty. They told us to just drill new holes in the door and that they do not cover this issue (We do not think they cover any issues). We told them that we had already done what they were requesting but that it had only given us the same issue - just in another place on the door with a new set of holes. In our effort to keep the door working, the door now has many different holes drilled in the bottom (very unattractive). We told Andersen to NOT send us a new door because we will only end up with the same issue - it is a flawed door system.
Anytime you have a screw that is screwed directly into aluminum, (and have no way to add a bolt onto the back of the screw) the aluminum over time will bend and not hold in a screw. The screws do not really have a chance to stay in the aluminum door for long because they are under additional pressure - they are located near where you step on the cylinder to lock and hold the door open.
We told Andersen that we will just replace their door with a better more reliable brand & a company that will stand behind its products, put the customer first and hope that they take the time to change their flawed door for future customers. We will not purchase Andersen again.
BAYPORT, MINNESOTA -- We have had 5, 3000 series storm doors on our home for over 5 years. Here is a summary of findings: The plastic strips that cover the install screws can't handle south or west sun for more than 2 summers. Sometimes, due to seasonal house shifting, the door needs to be adjusted, so when you take the strips off, it is brittle and they break. The plastic handle that operates the window has broken on 2 of the 5 doors. These aren't made for daily use. The horizontal center mullion is make of plastic, perhaps with a metal spine, in any event.
It has 3 problems: A) In south exposure, the mullion arches upward. This puts tension on B) the screwholes at the ends of the mullion. The pre-drilled holes are so close to the end that the material just splits from the screwhole to the edge, of course the material being plastic, and brittle. C), additionally, the groove that accepts the glass edge, isn't deep enough (plastic) to overcome the arching of the mullion, nor, is it deep enough for sealant/adhesive to be used as a work-around. For the 5 doors, we have purchased 5 mullions, 2 sets of screw-covers. Also, after giving my serial number, I ordered a "closer" replacement, expected at the 5 year mark.
My closer has a hold-open button built into the closer body, negating the need for a hold-open twanger, and they sent me the old-style where you manually move the twanger along the rod for hold-open. So this closer they sent requires the twanger, its worth about 5 cents, but it's not included!!! I gave them the serial number, they should know what closer to send. The support people don't know much about storm doors.
There should be no parts on a storm door that can warp or fade or get brittle, after all, it is called a "storm door". The windows operate better with a dose of silicone spray in the tracks. The locking mechanism is good. Mainly, look for a door that does not have a plastic center mullion. And demand painted screws instead of the cheesy plastic insert strips.
CALGARY, ALABAMA -- We bought the Andersen storm door and have had nothing but problems. On initially opening there were missing parts. When we called to get new parts the serial number on our door was labeled incorrectly and they kept insisting that we were wrong about the color of the parts we needed.
After several discussions I finally got them to send the 2 missing parts. I was told they were going to expedite the parts and I would get them in 2 days... They weren't - parts arrived over a week later. We got the door mostly installed only to realize that once again we were missing something! This time it was the drill template. Called them again and asked if they could just email this piece of paper to me but they were adamant they needed to physically send it. Terrible service. Will never by Andersen/Emco products again!
DES MOINES, IOWA -- I bought Andersen's retractable screen door for $179, which included a "sill adapter" which turned out to be only 30.5" wide. The sill adapter is necessary to bridge the inch or so gap between the door sill and the screen door base--otherwise, dirt will accumulate in the gap. But the sill adapter provided with the package is 4-5 inches too short. Rather than provide a 36" sill adapter that you can easily cut to the necessary size with a hacksaw, Andersen provides one that's too small for most doors, and they tell you to call Customer Service if you need a bigger one. But the bigger one will cost you another $22.20! What a rip-off.
LYNNFIELD, MASSACHUSETTS -- Had the series 3000 storm door installed by builder. Recently, the door caught a gust of wind and flew open twisting the support that holds the closer. Granted one of my kids did not pull it shut hard enough. The door has no stop which would prevent this from happening. My old storm door that this replaced has a spring and chain which prevented this from happening over the past 25 years.
I was told by customer service they don't make any sort of stop to protect the door from this happening. They recommended I plant a big push behind the door to stop this from happening. As this is not uncommon. I had to pay $18. for a cheap aluminum, part. Not covered by warranty as it was caused by an external force. Maybe I should put a decorative hay bail on my porch to stop this? Can't believe Andersen can't come up with a better solution.
CENTERVILLE, UTAH -- I bought my storm door in March of 2017. Serial # 0023384885. Within just a few months the seal started to buckle. It has now been six months and the buckling has got to a point that the window will no longer open. I called 9-25-2017 (1-800-933-3626) to initiate repairs. I was told all that could be done is the parts would be replaced and instructions on how to do the repair would be included.
First, how do they know what parts are defective without even seeing the door? Second, I have no idea how to repair the door. Instructions will not give me the expertise needed to do the job. The door is defective and I am responsible to fix the door? Ridiculous! I paid more for the Andersen name thinking it meant quality. My mistake! .
WIND LAKE, WISCONSIN -- I have a one year old Anderson 2500 series storm door. The door closer bracket that is attached to the door frame broke. It is a poorly designed part. When I called to get it replaced under warranty, I was told that I needed to purchase the part, because it was broken from misuse. It was not. After asking to talk to a supervisor, I was finally getting the part covered under warranty. I will never buy from Andersen again.
CRANFORD, NEW JERSEY -- Had two Emco Storm Doors installed. When we slide down the screen, it creeps up in both doors. I called support and was told to slide the screen up and down numerous times. I did that every so often for five days. Still creeps up. Support said they don't have technicians to send out and will mail me replacement parts. I am not a contractor and don't do that work and am 70 years old with health problems. Never again!
AVON, MASSACHUSETTS -- Purchased an Andersen 4000 door from Home Depot. Had it professionally installed. This was Nov. When spring came around, the plastic retainers snapped off and some broke. I called Andersen and they said they would replace one set. I replaced them and they broke the following fall. The door is fine but the retainers are junk and not worthy of purchase. The glass can fall out and that defeats the purpose of having the door. The screen weighs nothing. Andersen should replace these at no charge and improve the retainers completely.