I had the same problem. Signed up for monthly special, no long term contract but when the time to cancel OMG. I am paying for a dirty facility, bad service, old and outdated equipment. So I called to cancel my contract. I waited on the phone for more than 20 minutes to find out that I have to write a letter to the company. My solution is BBB. Complaint to BBB is the real answer. I recommend everyone that's having the same issue to do the same and hopefully the company will get it and change the way they do business.
JERSEY CITY, NEW JERSEY -- Great advertisements and talks prior to enrollment but completely sucks once you enroll. Remember to read word by word your contract and after going through the contract for a week, then enroll if you are OK with conditions. Very simple though they say 10 day cancellation notice, it actually requires 2 month prior notice.
Lot of hidden costs and clauses, inconvenient cancellation/termination process, not suitable for personal work-out plan unless you hire a personal trainer. There is Bosu ball in personal training area but not available to members. Nice resistance ball in personal training area but small and bad ones for members. If you just want to do junk weight lifts and inappropriate cardio, this is the perfect place - crowded, stinking, lengthy cancellation terms, costs more in long term, bad equipment.
This is one of the worst organization in America. What a crap company. I called them up on 2nd Feb to cancel my subscription. My next billing date was 4th of February. They said they will cancel my subscription. But I was charged on 4th February I called them again, they said I did not give them enough time to cancel the subscription and they will not be refunding my balance. 2 days are not enough in this electronic age!! And I can't even mention how rude the customer service lady was; this was my first experience with such a customer service in America. I do not speak English so fluently, so I felt she was insulting me by the way she was talking.
I have called up my bank as well to cancel the auto pay option and do not pay them. I cancelled the subscription because I was moving from Seattle to San Diego. Bally is right around the corner but I prefer to go 3 miles to another gym and pay a little more and get a little more respect.
CALIFORNIA -- My boyfriend signed us up for what we thought was a "no commitment" membership at a gym in Mass with 1 free guest pass for 3 months last Christmas. It was one of the worst mistakes he could have made. If you actually read all the ever so tiny fine print the contract is for LIFE (with a few small exceptions (death, serious illness, moving 25 miles away from the gym etc.) Do a Google search on "Bally Scam" and you will find thousands of hits. They use a lot of "bait and switch tactics". They never let most people out of the scam. There are reports of deceased folks being charged a monthly bill.
The only way they claim you can cancel a membership is via their customer service line in California. This is a joke and nothing gets resolved. Luckily we got the attorney general and Better Business Bureau involved and then things finally seemed to shift after several months of work, letters sent by certified mail and phone calls. It appears that we were finally able to cancel our memberships. We changed the credit card # that we gave them and reported them to the credit card company as well. Here is a link to the template we used for our "30 day Demand letter": **. Stay away from Bally gym and spread the word!!
I have seen numerous complaints online against this company about how they give members run-around when members request to cancel membership and how they manage to keep charging customers' account. I wish I researched this company before I got my membership.
In my case, I specifically informed the employee before signing up that I do not want a long term contract. The employee took my information and gave me a multiple page contract to sign. He never told me that he is making me sign a 2 year long contract. After few months of membership I moved to another city and Bally location was not convenient for me in my new city. When I called their customer service they informed me that I am bound by a contract. I informed them about my initial conversation with the employee when I signed up; but they chose not to hear me. So, I cancelled the payment through my credit card company.
Few months later I got a call from collection agency. When I explained how they deceitfully had me sign the contract, the collection agent told me they get that complaint a lot (Therefore I am not the only one they cheated). Yet, nothing could be worked out in terms of acquitting me from payment responsibility. I would like to know who I can legally report it to so that legal action can be taken on behalf of consumer interest.
This company is simply into taking your money! I signed a 3 year contract, with 2 years paid and the last month free. Within 6 months of me joining, they closed the gym by my house! When I asked to get out of my contract because of it, they said that the gym has to be more than 20 miles out of your radius! So, I paid for 2 years, not going because a 20-30 minute drive (depending on traffic) to go to a far inferior gym was simply not worth it. I did get the 3rd year free, but SUDDENLY, I received a letter on Feb. 1st that they were going to start charging me again on Feb 21st unless I notified them.
I called them, and guess what? I was told that I need to send a letter! So, I sent one certified and they received it on the 12th, which they claimed that they didn't get it till the 19th. They charged me anyway! So, I call again and, I'm informed that they needed 10 days' notice in order to cancel, which was not stated in the letter. How will I get my money back you ask? I have to send a letter with a request for a reimbursement and my signature!
SIMPLY JUST STUPID PAPER SHUFFLE GAMES! Trying to discourage people by making it work. I couldn't be more irritated. I would never in a million years sign another contract with them! I sure hope that their customer service employees get paid a lot because they must deal with irate people all day long!!!
ONTARIO, CALIFORNIA -- My daughter while only 17 went down to the Bally Total Fitness center in Rancho Cucamoga, CA with some friends who wanted to sign up. The sales employees of Bally's talked her into signing up and when she told them she was only 17 they said "no problem". They took her contract and changed her date of birth by one year to make her 18.
Because they claimed they never received proof when I scanned her birth certificate and driver's license and emailed it to them I also faxed it and US mailed it. The calls stopped for four (4) months and then they started again. My daughter received a phone call from the Bally Total Fitness collections department the evening of May 24th. She returned the call by my suggesting just to see what Bally Total Fitness wanted still after we thought her contract had been canceled.
A rude man who would only give his first name (**), not only threaten my daughter with a collection agency and her credit report but challenged her to take any kind of legal action she wanted. There must be something or someone who can stop a company like this? I've tried the organizations below but no one seems to be able to stop them.
ALBANY, NEW YORK -- I sent a certified letter to cancel my memberships to them and they should have received it on July 3rd. So, when I was charged on July 28th, that was OK for them to take because I was told it takes 30 days to process but now they charged me on August 28th. I should have never have done business with them at all and now I am stuck with them for life. :(
Bally Total Fitness charged me 2 in one month even though according to the contract they allowed to charge only once a month. I had a phone fight with Bally supervisor **. He said that it was bank mistake. Can you believe that? I told him that I will take Bally to the court and to department of consumer affairs because Bally appears in bank statement. Bally gave me refund only after I told them that I would press charges against them.
Never sign contract with them!!! Membership cancellation took me 1 month. Because the only 1 way to cancel it - send them a letter (regular mail), where ask them to cancel membership! I have to do 2 letters, because they said that never received first! Never going to come back to them!