Big Lots Consumer Reviews - Page 5

HOT SPRINGS, ARKANSAS -- After looking at the blankets, bedding, etc. area, I was confused at some of the prices. They were messed up and not in the proper place. I found a comforter that I saw was 19.99 so I brought it up to the cashier and the cashier just said, "Sorry but this has the wrong price on it and I can't give it to you for that price." I will never go back in that store again. Big Lots just lost me and I go in there just about every week too. Your mistake and your loss both ways Big Lots.

ALBUQUERQUE, NEW MEXICO -- On February 11th, 2012 I was shopping at the Coors Blvd store and noticed a table and chairs that I wanted to purchase. The challenge was I drive a Prius and wanted to take it home in my car. The Mgr ** and his employee ** helped with measuring my trunk and they somehow got it in. I was a very happy customer. I wish to say that Big Lots is one of favorite stores and I visit them in whatever city and state I am visiting. If there were a bumper sticker "I Stop at all Big Lots" that would be on my car.

PHILADELPHIA, PENNSYLVANIA -- I was standing in the checkout line, which had begun to get a little long so the cashier asked another lady to help out at the other register. So the lady announces I can take the next person over here who did, in fact, proceed to that line along w/ another lady. So I decided to walk over as well. As soon as I was in that line, the cashier gave me an mean look and said I was just trying to help her out and was shaking her head. So I asked the lady in front of me if the cashier was talking to me. So I told the cashier that she's the one who made the announcement and usually when that happens a couple of people will come over.

Then she said no and began to get a very nasty demeanor so I told her she should have stayed home if she was in a bad mood and that this is not the way that you talk to the customers and she said she's not. She even went as far as to say that she does not need me to pray for her when I told her that I was in a good mood and prayed last night.

Basically everything that I said to her she had a nasty comeback which I told her was very unprofessional and that she needed to be wrote up. I reported the incident to the manager and am following this matter up with corporate since she had the audacity to speak to me in the manner in which she did, which leads me to believe that part of their store policy involves treating customers rudely!!

SANORA, CALIFORNIA -- I traveled to the new Big Lots in Sonora CA thinking yeah great I now have a Big Lots where I can shop. This was my second trip to this store just to buy a carpet steamer. I first time I was told we are out of the item and we are not sure when we will be getting more. I asked if I could purchase the floor model and was told "We can't do that." I returned to the store a few days later hoping that more would be in stock only to discover that not only were there no carpet steamers but that the floor model that I had asked to buy was being sold!

When I commented to the Manager about this I was told "I didn't know that I could sell the floor model." Now this is something I could understand from a new employee but the Manager?? I am greatly disappointed by the level of service that I received was by far the worse I had ever received in a Big Lots store ever and the fact it was done by a manager makes it even worse.

ORANGE, TEXAS -- Orange, Tx Biglots store: Found a couch but it's the only one and on display, can't sale display. Will order the couch, it will come in in about two weeks if it's on the truck. Assistant manager will not call and ask permission to sale display. So here's a couch on display, none in stock, and don't know if any more is coming, but it's not on the discontinued list.

So people like me see the couch they want but can't buy it. Really. So I went to Conn's, they had the same policy and only one couch left and it was on display, but they have "good customer service" and sold the couch. Your stone cold policy is losing money and customers. I myself is rethinking if I would ever go back to a store so cold to the public.

GULFPORT, MISSISSIPPI -- I would like to say I will always shop and give good advertisement for Big Lots. The manager Tim in Hardy Court store in Gulfport, MS went the extra mile for me and my child. The store was out of the ad merchandise MP3 with camera. He search the whole store and did not find one. Here's the extra mile, it was a MP4 player with camera for $15 more, yet he sold it to us at the ad price. He asked if he could do anything else he could do for us (with a smile). You don't see that type of service too often, ANYWHERE.

NORTH CAROLINA -- On Sunday July 17, 2011, EMBARRASSING EXPERIENCE at Big Lots store at 1140 West Broad Street, Dunn, NC 28334. As a loyal shopper at Big Lots stores for more than twenty years, I have never written a worthless check in Big Lots store or any place, ever. The store informed me that my check was a bad risk, potential fraud. After producing valid ID and speaking with their check verification company, I got no satisfactory answer concerning what make me a bad risk that I may correct it.

Big Lots' STORE MANAGER on DUTY HAD NO AUTHORITY TO make an inform decision. This Manager and I live three doors apart on the same STREET in the same CITY. I am finding it very difficult to recommend any more of my associates or family to shop Big Lots. Thanks.

ROGERSVILLE, TENNESSEE -- My daughter in law and I were in Rogersville TN for the 4th of July Celebration. While there we went into Big Lots to purchase some cold water and use the restroom. When getting there, a handwritten note on the door said no public restrooms, which I can understand if you aren't buying anything, however I am moving, and wanted to check on an item, so we went in and immediately a lady shouted over the intercom "the store closes in 20 min (was 830 pm closes at 9pm) get your STUFF and get to the front of the store" (Very professional!).

We were looking at the bedding and a man went into the restroom, the lady came to the back and started screaming at us to leave. I told her we wanted to buy some water, she said "I don't care what you want, I have to clean the bathrooms, you have 5 minutes!"

A gentleman asked to speak to the manager, she was poking herself in the chest screaming "I AM THE MANAGER!" We started to leave. I told her I have bought over $1000 there lately as I am moving, she said " I don't care!" I told her we wouldn't be back. She said "I don't care!" I went over to her and asked her name, she shoved her badge in my face and said, "RHONDA". We had some choice words, and we left with her still screaming. What a horrible Asst Manager, she needs to be fired. I will never go there again, possibly never to another Big Lots store, it was horrible. She needs to know how to work with the public or stay home.

ASHEVILLE,N.C. -- On June 4, I bought patio furniture total $243.52. I place it on my credit card. A week later I went to set on the furniture and it broke. I took the chair back to the store and asked if they had another one. The manager said no. The girl then said the furniture went on sale and she would have to give me the sale price. I assured her that I had my bank statement. The next day I returned the other chair and table. The manager then stated he would find one.

At that time I was no longer interested in anything they had. I told manager I wanted a refund on my credit card. He said it would take him a couple of hours and would refund the money. As of 6-18-11, the refund has not appeared. I WILL NOT BE SHOPPING THERE ANYTIME SOON, IF EVER.

I bought a $5.00 rug on Monday and tried to return it on Tuesday. I went in on Tuesday and talked to the manager and was told I could exchange my rug since I didn't have a receipt. I didn't have time to shop at that time so I came back in a couple hours. I am ready to find something to exchange my rug for. As I am ready to shop the "Manager" now told me I could only exchange it for a rug. So why didn't he tell me the first time. It would of saved me my time and my gas to drive across town yet another time.

I do not understand. I never used the rug in the first place. Even K-Mart has a new return policy. As long as you use their little store card (which Big Lots also has) you can return or get your money back. After the way I was treated I will tell all my friends and family to boycott Big Lots. It was a lousy $5.00 item which they can resale. Very disappointed in your company. I just don't get it.