PORT CHARLOTTE, FLORIDA -- We have ate here a lot and enjoy the food. I writing this due to the worst waitress I have ever experienced. The place was busy so we very patient. We walked into your restaurant having a great day. When we left we were just the opposite so discussed with our service. The waitress was having trouble with another table and we sat there for 20 minutes without any acknowledgement that we were there. Four different tables with different waitresses all came in after us and all had their food and eat and left before we even got our order in. It was not this lady's first day as we have seen her before.
After finally getting our order never did she asked for a refill on coffee and I finally got her attention from talking to other waitresses to get our bill. I also have to complain to your company Bob Evans. Never have I checked out to pay my bill and I was asked, "Would you like to leave a tip" on my debit card to the waitress and for your company to give me an idea how much to leave. I have always tipped and I certainly don't need a reminder at the cash register to tip.
Pretty disappointed with your Port Charlotte Bob Evans. I'm not looking for a free meal so please don't offer me any. I can only hope and pray that any customer that comes into your restaurant that they don't get the waitress named Cindy. Good luck if you do.
MISHAWAKA, INDIANA -- See above. Really worst meal I've had in a long time. Omelette was raw in the middle. Waiter never came to check on how the food was. The place was busy, but raw eggs? I did complain to the cashier and she asked me if I wanted the manager. I told her no as I didn't want to spend anymore time in that place. Never again!!
PORT CHARLOTTE, FLORIDA -- This afternoon my husband and I ordered from the senior menu. Our waiter was, apparently, the manager, a male, even though the register tape said it was a woman. He was prompt and courteous enough at first but then things began to deteriorate. My husband had the Country Fried Steak. He did pass the driver's license eye test this year but had to ask me if I could see any meat between the layers of batter. He commented that if there was any meat, it certainly wasn't steak.
My meal, the Open roast Beef Sandwich, was lukewarm and the baked potato almost cold. The reason for this was that I witnessed my meal sitting under the heat lamp while my husband's meal, which was served warmed, was prepared. The gal in charge of fixing the sour cream and butter to put on the plates was busy flirting with the manager, our waiter. She took more than two minutes (I timed her) to fill two cups with sour cream.
She then alerted our waiter that our food was ready but he was too busy laughing, flirting, and otherwise having a good time to put our meals on the table. Three minutes later, the gal finally got another waitress to bring our food. We did complain and we were offered new meals but it was very late and we needed to leave. The manager, who delivered our check, had obviously heard about our complaint and was less than friendly.
When paying the bill, the cashier, same gal who prepared the sour cream, asked if everything was OK. Our answer was that the meals were average. Her response in a flippant manner was, "Well, you can't be perfect all of the time!" This was followed by a flippant laugh. Not only was the food very poor, the service was pathetic, and the attitude of the staff less than business friendly. This is just a very poor Bob Evans.
MONROEVILLE, PENNSYLVANIA -- On Friday August 31, 2012 I go to the Bob Evan's restaurant in Monroeville. My son and I were expecting the usual great service, hot food and a nice environment. We got just the opposite. It took 15 minutes before we got burnt coffee and lukewarm water. I know we should have left right then and there but previous to this experience we never had bad service. A half an hour later our food arrived. See pictures. Everything was overcooked, burnt or greasy. My son's iPhone made the food look better than it actually was during the time of service.
After getting the food, I called the waitress over who immediately got the manager. The manager admitted that the service and food was not good but they were aware of the problem and were going to work on it. He kept asking us if we wanted the food to go. I explained that we did not want the food. Again he responded that he would give the food to us for free. After explaining that we did not want the food for free numerous times, he asked, "Then what can I do to help you?" People behind us complained that they were missing part of their order. However, they openly discussed that it was probably because that the waitress couldn't handle servicing everyone.
Sometimes it pays to serve you customer edible food that is late as opposed to serving bad food late. It also helps to not think that everyone who complains wants a free meal. I do not complain about food that I do not want to eat. I do not want to eat bad food for free. I called and emailed the corporate office. They have yet to respond. To be fair, I will give them until next week to respond. Until then, we will no longer eat at Bob Evan's.
BOWIE, MARYLAND -- On August 17, 2009, my husband and I went to Bob Evans on Crain Highway in Bowie, Maryland for breakfast. I ordered French toast, hash browns and sausage. When my food arrived, the French toast was cold and I told this to the Waitress who left the check on the table and took the French toast away - I presumed to heat it up. I finished the hash browns and sausage and my husband finished all of his food and she still had not returned with my French toast. We were ready to leave so; I told my husband that when we pay the check, we can just ask them to take price of the French toast off.
When we got to the register and explained what happened, the clerk said he had to get the Manager. The Manager came over and said “are you sure you didn't get the French toast?” and I said yes. He then said, “If I ask ** (the waitress) will she say the same thing?” I then told him to call her over here and ask her. He then took the price of the French toast off of my bill. After leaving the restaurant, the more I thought about how this Manager (named **) had accused me of trying to get away with the cost of the French toast which was $5.00, I became really angry.
Needless to say, I will never patronize this establishment again. Even if he thought was trying to steal, he should have never accused me before at least bringing ** over to ask her what happened – but he didn't. ** really needs some customer service training. I am sure Bob Evans corporate offices offer training to Managers on how to handle different situations that may arise. I am not going to leave my home address on this message because I am afraid ** will come to my home and harm me and my family. If ** gets to read this – think about... How does that feel **? It does not feel very good when someone has accused you of something that you would never do.
ABERDEEN, MARYLAND -- We stop at Bob Evans for a Sunday Dinner. The restaurant was cold, I order a bowl of soup and when it was delivered there was plenty of broth but hardly any vegetables. My husband ordered a Cheeseburger and it was so greasy he could not eat it. The waitress was not very helpful. I ended up getting a salad and a baked Potato which was burnt!!! My husband ended up getting breakfast. While we were waiting for our so called meal, one of the cooks was standing there blowing his nose and never once washed his hands.
We have ate at this Bob Evans often and we were never so disappointed. The waitress and the manager just didn't seem to care about our complaints. I really hope you look into this. The money we spent $37.43 was a waste, we could have gone to Golden Corral.
BRANDON, FLORIDA -- My 92-year-old mother was eating biscuit and gravy. I noticed she was not eating the gravy and I ask why? She just said, "taste it". When you are eating sausage gravy you expect it to have a sausage/pork like taste. This had a definite beef taste and not very good at that. I had a different gravy on my food and it tasted very good. But, the meat was supposed to be sausage. It may have been. To me it was more beef than pork. This was my opinion. I removed the meat from my dinner and ate the remainder of my meal. I told the waitress as we were leaving. I have always been a patron of Bob Evans and have always enjoyed their gravy and biscuit. As of today that will change.
CAPE CORAL, FLORIDA -- Today I had lunch at Bob Evans on Del Prado Blvd. in Cape Coral Florida. I ordered the meatloaf dinner (as I have done several times in the past). The meatloaf was terrible, bad taste and consistency. Not like before. It tasted as if had been made of a fine ground meal, and not meat. I was told the recipe had been changed. For Heaven's Sake and your reputation go back to the original recipe!!! The manager was very gracious and gave me a replacement. This restaurant number is 476. I am not complaining about the service, But I am complaining about the quality of this particular food item.
COLUMBUS, OHIO -- I like to use Bob Evan's side dishes occasionally when I don't have time to fix a side dish with dinner. They taste okay and save time. However, I just got some of their Cheddar Mashed Potatoes that had a lot of chunks in it. Chunky may be fine for peanut butter, but I don't like it in mashed potatoes. They used to be smooth.
I've sent an email to Bob Evans and hopefully they'll run their industrial blender for a bit longer and get rid of the chunks, but until they do I won't be buying their product. This doesn't rise to the level of a complaint (which is why it's just 'informative'), but it's a minor annoyance. Unless you happen to like chunky mashed potatoes, in which case this product is just what you're looking for!
PICKERINGTON, OHIO -- I visited Bob Evans today. I placed a to-go order and was told it would be ten minutes. I had no problem with this. Five minutes after waiting another couple came in to place a to-go order as well. After placing their order they were asked if they wanted a drink while waiting. When my name was called I ask the waitress why I wasn't ask for a complimentary drink while waiting. She responded she was busy, gave me my order and walked away.
I ask to see the manager she went over to the dining area and talked with him. He came out and I ask him what was the difference. He ask me did I have the same waitress I told him no, but what was the difference. He said no difference would you like for me to offer you a drink. I walked away. I feel as if he should have said let me he had to ask give you a drink as well. My thought was why ask me.