Budget Truck Rental Consumer Reviews - Page 6

PHILADELPHIA, PENNSYLVANIA -- We made a reservation for a truck. We were told to pick it up before noon, got there at 11 and was told they did not have a truck for us. Got sent to a different location and they had nothing available. Was again sent to another location and again nothing was available (luckily this time we called them first).

We called to complain and the representative said, "making a reservation only reserves the price, not a guarantee that there will be a truck." So I responded, "why don't you disclose this verbally so people can decide, instead of asking me to fill out some offer for free gas and ask me how your service was." Better yet just make your new slogan "if you want to rent a truck, live longer, and keep your blood pressure down, you better go to U-haul instead, you'll save time and money in the end." DO NOT RENT from them.. Better Business Bureau here I come!

My son requested special leave based on a confirmed rental truck reservation held with a credit card from BUDGET. He left from Kansas the day before we arranged to pick up the truck. As he was driving, a 'warehouse manager' called and cancelled his reservation which he had for over a week. He has only 4 days leave and now no truck. His wife is expecting their first child and he will be deployed to Iraq in October. They have no way to move their belongings to Kansas. They have to be out of their apartment at the end of the month as was planned.

Thanks to BUDGET they have no way to move their belongings and he has to be back on base by Monday. BUDGET DOES NOT SUPPORT OUR SOLDIERS. Don't trust Budget. If I cancelled within 48 hours I had to forfeit my deposit. Budget cancelled 20 hours before the arranged pickup time and screwed over an American Soldier.

Worst customer service!!! Budget Truck Reservations promised me a truck with cruise control, air conditioning, and would be clean. The truck I received when I picked it up was crap!!! We were driving 1,500 miles. We did not get a truck with cruise control. I have rented from Penske many times and their trucks always had cruise control. Budget also added on an extra driver charge that I was not informed of. (I did ask about any potential charges as I was comparing prices.)

The man at the counter told me to call customer service and they would remove the extra driver charge, that he cannot. Customer Service was so rude. I asked for a supervisor to call me. After several days, Cynthia called. What a nasty lady. The only thing I got was more frustration.

MARIETTA, GEORGIA -- Please, whatever you do, please do not rent a one-way truck from Budget Truck Rental! The Budget Truck Rental business model is a disaster. It comprises a loose collection of dealers who do not care whether you get the equipment you need when you need it or if you ever get moved. We had a reservation for a truck and a car carrier and waited THREE DAYS for a car carrier. Yes, three entire days and then we could not get a refund on the car carrier and the online customer service has not contacted me yet (almost a month later).

Plus, the location we turned the equipment lied to us and said they had refunded our credit card deposit of $150 in cash. No company would ever do that even if we begged them to do it. So, I had to call Budget Truck Rental Customer Service (for probably the 10th time) and finally got someone who said that she would credit the deposit back to my credit card (though it will take 7-14 days to show up even though they charge what we "owe" immediately).

Again, do NOT rent from Budget Truck Rental. You will regret it. Their online reservations is a total joke; they have no way of seeing inventory; their dealerships open and close and random hours; they do not care a bit about customer satisfaction nor do they seem to understand that when people are doing an interstate move that they do not have DAYS to wait for equipment to arrive. We were even asked at one point to go pick up the car carrier ourselves from another dealership across town.

After dropping off the truck in the same condition, I received a letter in the mail 10 days later explaining that I was charged an extra $106.00 for "roof lip bent" (still don't know what a roof lip is), and "cargo rails pulled off walls". These bogus damages are ridiculous!! I only used one of the cargo rails and it was fine when I dropped off the truck.

I tried calling the 1800 customer service number, and was directed to the local drop off site, and redirected back the customer service number. They rudely disconnected my phone 4 times and at last agreed to get back to me. They never did. I also asked for the name and ID of the employee, but the person refused to give them to me.
I now filed a dispute with Budget Truck. I'll let my credit card company take care of the problem. BEWARE Budget Truck renters!! Do NOT drop off the truck without making sure there are no bogus charges!!

CLEARWATER, FLORIDA -- I reserved a truck and tow dolly a month in advance. Less than 24 hours before my pick up time they called to say they didn't have anything available.

FORT MYERS, FLORIDA -- The representative lied about mileage rates on the truck and when I inquired about the extra charge she said "Call customer service." That was a joke, the customer service person was a jerk and "Sorry about your luck, we don't give any free miles," BUT the representative at Budget told me 99 cents a mile after 25 miles. The cost is not that much but I feel if a company is dishonest in its dealing with its customers, it deserves to lose all of them.