California Department Of Justice Consumer Reviews - Page 2

CALABASAS, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I have had a Sprint PCS phone for over 3 years and in December 2004, I went to use my phone and the phone was completely blank. Only the LCD light was on. After much trouble explaining to various Sprint Customer Service reps., I was told to get a temporary replacement phone with a temporary new number.

After this, I was forced into buying a new phone because they can't replace mine or give me a comparable one, and also they couldn't port my phone number out and I had to get a whole new phone number. I've also had to change phone plans because they couldn't let me carry over my old plan with the new phone and I am forced to pay a higher monthly payment. On top of that, Sprint cannot seem to take off my old phone number which is absolutely unusable off of my account and are charging me for the phone's monthly bill.

In addition to all of this, the brand new phone I bought is experiencing some kind of electrical damage and Sprint will not fix or replace it for me. I've had the phone for only a month and a half and now will have to spend money again to purchase a new one. I can't cancel my service because then they will charge me $150 for an early termination fee.

I feel that Sprint should stand by their products and services and take responsibility. It was my understanding that phone companies can no longer force a client to change their phone numbers when getting a new phone and that the number is supposed to carry over. Had their product been made well, this would not have happened. These phone companies charge for everything and it seems that it's part of their plan for their product to eventually fail so that we have to keep buying phones.

As a resolution, I would like the following: I'd like Sprint to take responsibility for their product and pay their customers for all of the wasted time, frustration and money for their failure in their product and services. Please contact me if you need more details regarding this incident.

NEWPORT BEACH, CALIFORNIA -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident. January of 2002 I was persuaded into canceling my Sprint cell phone service to join WorldCom wireless by a sales representative. She convinced me by giving me several reasons that did not turn out to be true. First of all, I was going to pay a little less each month and get a little more night and weekend minutes, and the same day minutes (that part is true).

The sales representative also convinced me that the service was the same as Sprint's service. She claimed that I could go anywhere in the US and not have to pay long distance, as long as it was in their service area (this was not true). However, I still did not want to join because I knew it would cost me money to join a new service by getting activation charges. The sales representative convinced me that there would be NO activation charge. She wrote it in comments on my Service Agreement, and in the place where it says 'A one time service activation fee of $____ will be charged on the first month's bill.', she wrote 0 on the blank line.

Of course WorldCom did charge me an activation fee on my first month bill like all wireless companies do, which actually made the Service Agreement VOID. WorldCom did not hold up to the agreement so I wanted to cancel my service and no longer continue doing business with them. Then I was charged a $200.00 early termination fee for not keeping the service for one year.

Although it does say that I would be charged on the Service Agreement, I do not think I should have to pay the termination fee because I would not have terminated early if the service was what the sales representative made it out to be, and if there was no activation charge like it said on the agreement. It was not me who didn't hold up to the agreement; and now after several phone calls, letters, and emails of requests to remove the $200.00, WorldCom refuses to remove the fee and wants me to pay.

As a resolution, I would like the following: remove the $200.00 so I can pay the remainder of the balance. I will not pay what I owe until the $200.00 is removed because I will not pay that part, and if they turn me into the credit bureaus then it is a wasted to pay the part I do owe. Please feel free to contact me if you would like more details regarding this incident.

WALNUT, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I purchased a DEO3300 camera from DEO MEDIA, Inc. through WORLDWIDE SHOPPING SOURCE in Feb. 2006. Upon trying to use it on a major vacation in June, it wouldn't take more than 4 pictures. The expensive extra memory card I also purchased from them doesn't help.

I tried to contact DEO for information under the warranty, and my attempts were returned undeliverable. They did not supply a phone number, and I can't find one. I don't feel comfortable returning this, as the warranty said to ship to their service center at DEO MEDIA Inc.; ttn: Service Center - 385 S. Lemon Ave. E-378 Walnut, CA 91789.

To get warranty service, I am supposed to call DEO MEDIA dealer, which is WSS MEDIA, Lebanon, TN (which is no longer in business as far as I can tell) or call DEO MEDIA Inc., which I can't find a phone number for. And the contact information on the warranty is not a good address. It is contact: service@deomedia.com or for more information, go to www.deomedia.com. Both are returned undeliverable.

Any help in locating these people so I can get the camera serviced or returned under the warranty time limit would be appreciated. As a resolution, I would like the following: I would like information on how to locate DEO MEDIA Inc., so I can get a replacement, or have my camera repaired. Have they gone out of business? If so, I would like to know where I stand on getting a refund. Please contact me if you need more details regarding this incident.

GILROY, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. My friend sent away for some slippers to JD Marvel Products Inc. on May 1st. The check was cashed on May 8th, but to this date (Aug. 5th) no merchandise has been sent. I've read other online complaints about the same thing regarding this company and it seems that they may be scamming money from people with no intention to send any merchandise. I'd be curious to know if you've had other complaints about this company and if anything is being done about it. The check was cashed by Banque TD Bank in Montreal, Quebec if this helps at all.

As a resolution, I would like the following: what I'd like to see done is that if this company is intentionally committing fraud, that it be shut down and it's owners put in jail. Who knows how many hundreds or thousands of other people they've fleeced and haven't spoken out about it, thinking that they'll just let it go and chalk it up to experience. I'm not like that, if someone rips me off, I want to see them pay for it and if there is any class action suit against this company, I'd be more than happy to help, as I'm sure my friend would also. Thank you for any help you can be. Please contact me if you need more details regarding this incident.

CALIFORNIA -- Dear Attorney General, as a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident. MSN holds itself out as providing 24-7 telephonic support. My experience has been far from that. I have called about 15 times, on different days and at different times. I have encountered a pre-recorded message 14 times saying that they were too busy (at 2 AM on a Sunday night?) and to either try back later or to use their online support. (Query what a user is supposed to do if they only have internet access through MSN and can't log on due to a technical problem).

The one time I got through, I got put on hold. After an hour of holding, although tired of waiting, I decided to find out if they would ever answer, so I left my phone on hold and went and did other things for an hour or so. When I returned, it was still on hold. This is not meaningful telephonic support. Others using www.mythreecents.com have experienced the same problem: **. As a resolution, I would like the following: charge them with wire fraud. Please feel free to contact me if you would like more details regarding this incident.