TEXAS -- Carrentals.com says unlimited mileage but rental company said they only provide 250 miles per day. Carrentals.com sold an insurance but rental property said it won't covered 12 seated van which comes under truck chassis. Called insurance company and mentioned the same, insurance company said the same and cancelled my insurance and refunded. Airport van rental gave me a van with oil change required sign with 0% oil life in it. I was not comfortable renting that Van, sales associates suggested it could be only sensor problem and wanted to check the oil itself.
They called some service guy and checked and found there was no oil at all in the engine. They said they do not have any other 12 seated car to provide me. They offered me 2 minivans but it would not fulfill my purpose so I refused that. They said, they will cancel the reservation and refund me. But the booking was through carrentals.com so they asked me to contact carrentals.com. I spent over 3 and half hours just for nothing. I still needed the car as it was my family vacation trip and everything was planned.
I checked with all DFW airport car rentals company and luckily I got one from Budget but unfortunately I had to pay $1123 (more than 3 times). I am so disappointed with the service provided to me which caused a lot of hassle, waste of time and money. I called carrentals.com on the same day to cancel the reservation, they mentioned that they have to contact the rental company (airport van rental) and after getting the confirmation only they can refund.
Today, May 30th 2018, it has been 5 days already but I have not gotten any refunds or any emails. I just called carrentals.com and they are saying that they sent an email to airport van rental inquiring the same but have not gotten any response back. Still waiting for my refund. Cannot recommend anyone to go to either this place or book through carrentals.com. Hope this helps.
Do not give these shady opportunists your money. Our whole trip was canceled due to the coronavirus outbreak. Everyone (airlines, hotels, etc) either gave us a full refund or full credit in light of the world crisis. Everyone except this company. And mind you, I first called Thrifty (who was actually going to provide the vehicle). And Thrifty told me at first, don't worry you'll get a full refund with no penalty. But then, upon noticing I had booked through CarRentals.com, told me I must contact them. And well... even though I had made my reservation with them less than 24 hrs ago, they told me they'd be charging me a $55 cancellation fee. So gross. Lesson learned. Please pass it on.
MISSOURI -- I used CarRentals to reserve a car from HERTZ JAX. I also purchased the insurance using CarRentals. When I arrived at the pickup location I was informed I did not have insurance, and would need to purchase it, and If I wanted my spouse to drive, there was an additional cost. Since I could not find another car I was forced to agree to HERTZ's terms. This ended up doubling the original cost which I had prepaid to CarRentals. On appeal to CarRental is I never heard back. HERTZ did contact me and would not consider my problem and refused refunds. Take caution when using HERTZ as well as the insurance sold by CarRentals. The partnership between these two companies ends at the webpage... DO NOT EXPECT SUPPORT.
I rented the car on Jan 18, 2019 through Carrentals.com. Total amount of my booking USD 20.13 plus Collision coverage cost USD 18.00. I picked up the car from Mississauga Airport location (Trans Canada, E-Z Car). They were totally ignored the above car rental price and process and charged me $89.12 Canadian Dollars. This charge includes both car rental and car insurance. Today, I found that the Trans Canada car insurance company sold me their own car insurance and ignored the another car insurance booked and paid when booking from carrentals.com. So, 2 different car insurance charges (1 from Allianz Global Insurance and another from E-Z Car) on my credit card today!
I called E-Z Car first and they were hang up the phone. Then I called carrentals.com and they said the charges were right, which ones? The ones you charge me when booking or the ones I paid to E-Z Car??? Then, I called Allianz Global and asked for cancellation for the second insurance automatically paid when I made the rental on the carrentals.com. Hopefully, I will get the money back. Waiting!!!
I got fraudulent charges on my credit card immediately after making a reservation, which caused my credit card company to send me a new card. They STRANDED me in a foreign city because they were literally explicitly unwilling to update the new credit card on file. This is a major problem because you can't pick up a car without the exact same card present.
Credit cards expire and change and of course you can't present a non-existent card, so how can a company do business without the ability to update your credit card billing? Of course you can, but "Miguel" in customer service (working 11/30 around 11AM EST) was worst, most inhuman, rude customer service person I've ever had to talk to, and he refused to do so. Not to mention, they make their website impossible to call and get help, once you finally get a hold of them, they will not help and hang up on you. Stole my money, no service was provided at all.
JERSEY CITY, NEW JERSEY -- Ordered car online. Looked a little cheaper than others but unfortunately I did not read all the print. They DO NOT PROVIDE YOU CARS WITH INSURANCE!!! So you get charged whatever the local company want to charge you. I am not talking about basic insurance. NO INSURANCE AT ALL!!! No. it is better to use a company that gives you an all in price. I also got on the invoice a line saying 'includes Taxes and local charges" that was only airport tax but not local tax so I got stung with another 17%. So I ended up paying more money than if I ordered directly from the company. I recommend not to use!!
Like many other customers, I reserved a car rental for an upcoming trip and used the 'Pay Now Special' feature on their website. Circumstances arose and I was unable to use the car rental. Fox Rental was the supplier. I tried to cancel the reservation and was told that is not possible because of the 'PayNow' feature. I repeatedly spoke to associates at CarRentals and Fox saying that is a bad business practice. Of course, most people are looking for the best value for their money.
While the 'PayNow' feature offers that, you have no recourse if travel plans change. After communicating with CarRentals and having the cost of my insurance choices refunded only, I contacted Fox to ask for any further refunds or vouchers. Their answer to go back to CarRentals didn't get me anything either.
My question repeatedly is, Whose idea of quality customer service is that?? I know... a thing of the past. Still I, like many others are extremely unsatisfied with this business. We paid for rentals in good faith and the expectation of any problem solving would be in the customers' best interest. I really wanted to rate 1 Star but the phone contact folks were polite but had no power to do anything except say they were sorry.
MCALLEN, TEXAS -- May 30th, 2018. I made reservations via internet for two minivans or similar thru CarRentals.com with Fox Rent a Car with a prepaid insurance. However, when arrived to the car rental booth at Mexico City airport, they said they did not have any minivan available and they did nothing to resolve the issue for us. They said they only had small cars available at the moment, but we were a group of 12 people traveling and that didn't work for us. Other car rental companies at the Mexico City airport didn't have minivans available either, so we had to use public transportation causing us a major problem in our vacation.
When I tried to get help from CarRentals.com customer service, I found out that I was alone and the only way to communicate with CarRentals.com is thru email, no customer service call in number. Do not use CarRentals.com to book a car. Not a serious company. Call the car rental company directly.
BELLINGHAM, WASHINGTON -- I wish I could give CarRentals.com zero stars, as this was just a terrible experience. It all started with the reservation. I reserved my car through CarRentals.com to get a good deal. The process was a bit much, but I've had worse. As I was completing the reservation, I distinctly read that this location may accept debit cards. (hint: this comes up later.)
I selected Enterprise as I'm familiar with them so I could rent a car and take a trip to Wisconsin for a business meeting while we were on vacation in Chicago for the holidays. I arrived at Enterprise to pick up my car only to find out that they would not take my debit card. Yes, I am well aware their site says, "may". If they won't take a debit card, it should be "will not." I could have brought one if I had known, but I prefer to not carry as I only use my credit card in emergencies.
Enterprise lied TWICE about trying to contact me about not accepting debit cards for people who live out of state, first saying they tried to call me and left a message, but then admitted they did not have my full phone number (even though I gave it) and then admitted they really did not. Then they lied about emailing me about the credit card issue.
So now I have to wait for an hour while my wife bundles up our two kids and drives back to bring my card. And I'm late... Thanks. This was all avoidable. If they could not contact me - admit it. If there was an issue, so some empathy. They did neither. I'll use Enterprise again, but not this location. You shouldn't either.
So I contact CarRentals.com to let them know about the issue. I wasn't happy, but having worked from companies like this I know it's good to hear if there is a problem that can be solved, especially since it was CarRentals.com that I used for the reservation. Mind you, I asked for nothing. This was just an, "I'm not happy at all, but you should be aware of this" type email.
A little over an hour later I get a response that left me speechless: "... We would have been happy to find out their policy re: debit cards if you had requested that we ask for you." Are. You. Kidding. Me? That's their job. It's their job to know and they dropped the ball.
Here is my response to this: "Actually, I just won't use your service again. The second paragraph of your template, "We would have been happy to find out their policy re: debit cards if you had requested that we ask for you" is ridiculous. Your PAGE stated they may accept debit cards. I should not have had to ask. I'm done."
Six minutes later their support team emails back: "With all due respect, you should have asked because it said "may."" With all due respect?
Here was my final comment to CarRentals.com: "I would like to thank you for the response, however ill conceived your last response may be. It was illuminating. Many online companies pride themselves on customer service. I know it can be difficult sometimes receiving emails from angry customers.
I recall that I used to feel that way sometimes. I wanted to send a quick one or two sentence response to an angry customer in an effort to one-up their frustrated response. It's akin to dropping the mic and saying, "BAM! I'm out!" In reality you provide additional fodder, do nothing to solve the customer's initial problem and instead steel their resolve to make their experience known to others.
It used to be said that, on average, a satisfied customer will tell 3 people while an unsatisfied customer will tell 7. Unfortunately, social media popped up and transformed that. But enough of this back and forth. I stand by my original complaint, as well as my second. I'll just add this to the online reviews and no longer use your service. Merry Christmas."
I will NEVER use this company again. Don't hide. Don't be snide. Do your job.
--NONE--, PENNSYLVANIA -- Perhaps I was naive to believe the posted special car rental price of $41 USD for a week. I chose to use my own insurance. The email I received warned me about the $2500 credit card deposit; that was fine. But when I arrived, the company wanted to charge me $225 more for insurance, saying I wasn't allowed to decline insurance without a signed letter from my insurance company. This was not explained in an email. This website does not do enough to prevent rental companies from posting false prices.