Do not give these shady opportunists your money. Our whole trip was canceled due to the coronavirus outbreak. Everyone (airlines, hotels, etc) either gave us a full refund or full credit in light of the world crisis. Everyone except this company. And mind you, I first called Thrifty (who was actually going to provide the vehicle). And Thrifty told me at first, don't worry you'll get a full refund with no penalty. But then, upon noticing I had booked through CarRentals.com, told me I must contact them. And well... even though I had made my reservation with them less than 24 hrs ago, they told me they'd be charging me a $55 cancellation fee. So gross. Lesson learned. Please pass it on.
MISSOURI -- I used CarRentals to reserve a car from HERTZ JAX. I also purchased the insurance using CarRentals. When I arrived at the pickup location I was informed I did not have insurance, and would need to purchase it, and If I wanted my spouse to drive, there was an additional cost. Since I could not find another car I was forced to agree to HERTZ's terms. This ended up doubling the original cost which I had prepaid to CarRentals. On appeal to CarRental is I never heard back. HERTZ did contact me and would not consider my problem and refused refunds. Take caution when using HERTZ as well as the insurance sold by CarRentals. The partnership between these two companies ends at the webpage... DO NOT EXPECT SUPPORT.
--NONE--, PENNSYLVANIA -- Perhaps I was naive to believe the posted special car rental price of $41 USD for a week. I chose to use my own insurance. The email I received warned me about the $2500 credit card deposit; that was fine. But when I arrived, the company wanted to charge me $225 more for insurance, saying I wasn't allowed to decline insurance without a signed letter from my insurance company. This was not explained in an email. This website does not do enough to prevent rental companies from posting false prices.
TEXAS -- Carrentals.com says unlimited mileage but rental company said they only provide 250 miles per day. Carrentals.com sold an insurance but rental property said it won't covered 12 seated van which comes under truck chassis. Called insurance company and mentioned the same, insurance company said the same and cancelled my insurance and refunded. Airport van rental gave me a van with oil change required sign with 0% oil life in it. I was not comfortable renting that Van, sales associates suggested it could be only sensor problem and wanted to check the oil itself.
They called some service guy and checked and found there was no oil at all in the engine. They said they do not have any other 12 seated car to provide me. They offered me 2 minivans but it would not fulfill my purpose so I refused that. They said, they will cancel the reservation and refund me. But the booking was through carrentals.com so they asked me to contact carrentals.com. I spent over 3 and half hours just for nothing. I still needed the car as it was my family vacation trip and everything was planned.
I checked with all DFW airport car rentals company and luckily I got one from Budget but unfortunately I had to pay $1123 (more than 3 times). I am so disappointed with the service provided to me which caused a lot of hassle, waste of time and money. I called carrentals.com on the same day to cancel the reservation, they mentioned that they have to contact the rental company (airport van rental) and after getting the confirmation only they can refund.
Today, May 30th 2018, it has been 5 days already but I have not gotten any refunds or any emails. I just called carrentals.com and they are saying that they sent an email to airport van rental inquiring the same but have not gotten any response back. Still waiting for my refund. Cannot recommend anyone to go to either this place or book through carrentals.com. Hope this helps.
TORONTO -- When I selected carrentals.com to get a good car couple days in Toronto, just read "An Expedia Inc Company" and I trust on it. I paid online normally and when I arrive to pick up the car, the salesperson just tell me that my card (the same card used to pay online) doesn't accepted. End. After long time looking for an online way or telephone to make a complaint in carrentals.com I found a "customer care" and the answer me:
"All car rental companies prefer payment with a major credit card. A few will accept a debit card, although there are usually some restrictions and conditions, such as a deposit or credit check. Once you make a selection with a car rental company, please make sure to check the 'Car Rental Company Rules and Restrictions' (bottom left of the booking page before you confirm) to find out if a debit card will be accepted. If you do not find the answer to your question, then email us with both the name of the supplier and the exact pickup location and we'll get back to you.
While prepaid reservations generally cannot be canceled or refunded, I have submitted a refund request to ECONOMYRENTACAR to request a one-time courtesy refund. You should see this processed back to your credit card within 5-10 business days but additional time may be required depending on your financial institution."
But today, Sept 26 (more than 20 days after) the same person just said: "CANCELLATION -NO SHOW- If you need to cancel or change your reservation, you must cancel and change it through the same website where the reservation was made at least 72 hours in advance.
On the day of reservation vehicles are held for two hours after reserved arrival time. After the two hours window, you will be considered a no show and we may or may not be able to honor your reservation, depending upon our availability. If you do not cancel prior to your arrival by 72 hours, or you are a no show, you will be charged a total of $ 50.00 plus mandatory taxes."
If you have the same problem with this company, please looking for carrentals.com victims and join us. We need to make viral this information. Thank you!
This was by far the WORST experience I have ever had with rentals. I traveled with my fiancé, niece, older nephew, my youngest nephew, step daughter and my mom. Both children are under 6 years old and my mother is a senior citizen who has a few medical conditions such as severe anxiety, so you can only imagine what the wait at the airport was like.
I was in desperate need of assistance. I searched through hell and high water for a direct customer service number to reach and I kept on getting directed to an email. I was stuck in the airport till about 2:30am with two children. We paid for a cab that cost me $61 (not including the tip) and the driver was busy trying to watch a boxing match while driving. Again it is 2:30 in the morning and it was thundering and raining. I had to keep reminding him that we had kids in the car.
Once we got to the house we were staying at there was nowhere to eat within walking distance so we had to find a vending machine and give two hungry children chips and juice before bed. Do you understand how frustrating this could be? I canceled my reservation because I didn't know what the cancellation policy was for carrentals.com. I ended up having to catch a cab that morning back to the airport which was another $55 (not including tip). To make another reservation through another company. I originally needed a minivan but because it was last minute I had to settle for a full size car for seven people.
Again, this is just poor business on the company's behalf. Had there been a 24 hour number available, I would've been able to speak to someone and save myself $116 plus dollars on travel. Not to mention the headache of two crying children complaining they were hungry. I have never been so frustrated in my life with any company. For whoever may be in charge needs to really consider a 24 hour 800 number just in case of emergencies and if there is one make it easier to find when searching because again I searched high and low for it.
So far the travel part of my vacation has been a nightmare. Again, seven people in a full size car that only fits five. As for my stay the island is beautiful but to get to point A to point B is a mission all on its own. I have been let down by the company horribly. I pray that for the sake of future customers there is a direct number to call.
I rented the car on Jan 18, 2019 through Carrentals.com. Total amount of my booking USD 20.13 plus Collision coverage cost USD 18.00. I picked up the car from Mississauga Airport location (Trans Canada, E-Z Car). They were totally ignored the above car rental price and process and charged me $89.12 Canadian Dollars. This charge includes both car rental and car insurance. Today, I found that the Trans Canada car insurance company sold me their own car insurance and ignored the another car insurance booked and paid when booking from carrentals.com. So, 2 different car insurance charges (1 from Allianz Global Insurance and another from E-Z Car) on my credit card today!
I called E-Z Car first and they were hang up the phone. Then I called carrentals.com and they said the charges were right, which ones? The ones you charge me when booking or the ones I paid to E-Z Car??? Then, I called Allianz Global and asked for cancellation for the second insurance automatically paid when I made the rental on the carrentals.com. Hopefully, I will get the money back. Waiting!!!
I got fraudulent charges on my credit card immediately after making a reservation, which caused my credit card company to send me a new card. They STRANDED me in a foreign city because they were literally explicitly unwilling to update the new credit card on file. This is a major problem because you can't pick up a car without the exact same card present.
Credit cards expire and change and of course you can't present a non-existent card, so how can a company do business without the ability to update your credit card billing? Of course you can, but "Miguel" in customer service (working 11/30 around 11AM EST) was worst, most inhuman, rude customer service person I've ever had to talk to, and he refused to do so. Not to mention, they make their website impossible to call and get help, once you finally get a hold of them, they will not help and hang up on you. Stole my money, no service was provided at all.
JERSEY CITY, NEW JERSEY -- Ordered car online. Looked a little cheaper than others but unfortunately I did not read all the print. They DO NOT PROVIDE YOU CARS WITH INSURANCE!!! So you get charged whatever the local company want to charge you. I am not talking about basic insurance. NO INSURANCE AT ALL!!! No. it is better to use a company that gives you an all in price. I also got on the invoice a line saying 'includes Taxes and local charges" that was only airport tax but not local tax so I got stung with another 17%. So I ended up paying more money than if I ordered directly from the company. I recommend not to use!!
Like many other customers, I reserved a car rental for an upcoming trip and used the 'Pay Now Special' feature on their website. Circumstances arose and I was unable to use the car rental. Fox Rental was the supplier. I tried to cancel the reservation and was told that is not possible because of the 'PayNow' feature. I repeatedly spoke to associates at CarRentals and Fox saying that is a bad business practice. Of course, most people are looking for the best value for their money.
While the 'PayNow' feature offers that, you have no recourse if travel plans change. After communicating with CarRentals and having the cost of my insurance choices refunded only, I contacted Fox to ask for any further refunds or vouchers. Their answer to go back to CarRentals didn't get me anything either.
My question repeatedly is, Whose idea of quality customer service is that?? I know... a thing of the past. Still I, like many others are extremely unsatisfied with this business. We paid for rentals in good faith and the expectation of any problem solving would be in the customers' best interest. I really wanted to rate 1 Star but the phone contact folks were polite but had no power to do anything except say they were sorry.