Cheapcaribbean.com Consumer Reviews - Page 3

I called to book a vacation and explained I found a better price the representative assured me they would match it, I just had to book online and submit a screen shot of the lower price and it would be taken care of. I booked on a Friday. I had not heard back from them over the weekend and upon calling the 800 number a message explained they were under a lot of pressure due to the recent storms so I waited to call the next week. The lady I spoke with told me you did not receive my email with the screen shot and that it was too late since it was past the 24 limit. I told her I have the email trail and the proof that I submitted it.

Upon searching online they always claim to "lose" messages like this. I spoke to many of their customer service reps who were rude and dismissive. The final "manager" ** talked over me and talked down to me telling me to "give up" and get over it, there's nothing he could do. I am extremely upset with this company. It seems once they get your money they are done with you.

Upon going on the trip the hotel had trouble finding our reservation, the front desk lady said they always have trouble with this company and most everyone who uses them has been unhappy with their services. Save yourself the trouble and book with a better company. The BBB gives them a D+ rating!

I booked a vacation through Cheap Caribbean at the Iberostar Paraiso Maya Resort in Mexico (June 2009). The resort was wonderful! Cheap Caribbean was not. I requested (and was told I was getting) private transfer from the airport for a price of $180. (Their invoice after booking only gives the bundled price of your package; it does not break down hotel and transportation). We arrived at the Cancun Airport and there was NO transportation arranged for us. None. We went from one customer service person to the next. Four total -- while we waited in the heat with our luggage.

Each consulted their clipboard and came up empty, and then directed us to the next person, who also came up empty. I used my cellphone to call their "in-country customer service representative" (an expensive international call) but she told us we should just get on the group shuttle that stops at every person's hotel -- since that would be the fastest way, at that point, to get us to our hotel. We took that cattle car ONE WAY and took a private taxi back to the airport. They refunded exactly $46.50. Total ripoff! My name is **, and I will never use Cheap Caribbean again.

STAMFORD, CONNECTICUT -- Please Beware NOT to purchase your trip from this company! I purchased a trip for myself & 3 children... We saved money to afford this trip! A month before we were to take our trip... My Grandmother passed away and I had to cancel the trip. I called Cheap Caribbean and they told me that would be fine but I had to fax over the death certificate to get my credit! I did as they asked and when it came time to book another trip... they told me that the credit had expired and that I had just lost $3,000.00!

They NEVER told me that the vouchers they had sent me had a expiration date on them (which they don't have). They then told me that they had NO RECORD of my cancellation and that they had nothing to offer me! They then in fact hung up the phone... when I ask to speak to supervisors (Thank you **) the sales girl. I demand that this company give me my credit of $3,000.00!! I saved for 2 years to afford this trip with my children... being a single Mom. This company cannot scam me out of my trip! Please BEWARE of this company not crediting you if you have to cancel! I don't have a expiration for my credit... Please help!

HOOVER, ALABAMA -- With all the things going on in Mexico, I was a little concerned about traveling there during this time. I have tried to contact them through emails with no replies and tried to call but get a recording and never anyone on the phone to ask questions about my trip. I have stayed on hold for over an hour without anyone picking up. They sent me a letter telling me I was switched to another hotel but no additional information was attached so what help is that? Still trying to get some answers without any luck. Their customer service sucks... with a capital "S".

This hotel runs scams & false advertisement. Per person rate does not mean per person. It applies to people over 12 years old. And no one told me. I was allowed to book, received a confirmation. Called to ask a question and was told my booking was not valid. I have to wait to find out if I will be refunded, ask to pay more, or if the advertisement will be honored as the computer allowed me to book it. BAIT & SWITCH GOING ON HERE!

DOYLESTOWN COMMERCE CENTER DOYLESTOWN, PENNSYLVANIA -- Before believing that you have a so-called "credit voucher" or "$100 off" check the fine print. These have expiration dates AND restrictions. All designed to frustrate you to let go of your money. Cheap Caribbean works, but when it comes to getting any of their so-called discounts or God forbid you have to cancel - be prepared to lose money. Think I'll go back to VacationstoGo.Com.