PLANTATION, FLORIDA -- People off duty in the kitchen... in the dining area playing around while customers are eating. Manager had no control of staff. Had to tell the waitress to tell cook how to cook flour tortillas. They came out great then... but drunk kid was all over the store and no manager to be found. Then two guests walk in and a guy that is in uniform tells them someone will be there instead of helping them... I'll never come here again.
ALGONQUIN, ILLINOIS -- Every time my family and I go to Chili's in Algonquin, IL the service is terrible. You have to wait for refills, wait for your bill. We ended up paying on the kiosk but had a question - never saw our server. It's very frustrating we like the food but the service is continually bad.
COLUMBUS, GEORGIA -- Went into Chili's tonight at 6:30 Sunday evening. Sat in bar area. Sat there for 15 minutes while 4 different servers walked passed and didn't even acknowledge we were sitting there. The manager even made eye contact with me at least 4 times while she made a drink. They were not even busy! Finally we got up and left while waiters and waitresses just stood around chit chatting. So bad on so many levels. One guy even had to approach his waiter for his ticket. Worst customer service EVER!
SHOREWOOD, ILLINOIS -- 8/26/12 The visit began with a dirty booth being provided to us. The waitress in our section was hurried and inattentive. Since I have to take a medication with water, I ended up asking the bartender since she practically disappeared until the meal was completed. Bottom line: poor service, trite menu, tired decor, and inattentive staff. Stick to Red Robin, Houliahn's, or Buffalo Wild Wings.
MARIETTA, GEORGIA -- I went to Chili's on Roswell Rd. on 1/15, and ordered the 2 for $20, which is definitely a great deal. Other than finding a hair embedded in the cheese on my Texas cheese fries, the food was pretty good. However, I left almost half my meal in a to-go box and when I returned less than 2 minutes later to retrieve it, they had thrown it away and didn't offer to reimburse me, and really didn't seem apologetic at all. I like Chili's in general; however, this experience was less than desirable.