Few names are more recognizable in the telecommunications industry than Comcast. Xfinity, the brand name for Comcast’s video, internet, phone and wireless offerings since 2010, operates in 39 U.S. states and Washington D.C., and has been around since 1963.
Close to 29 million people across the country use Comcast. They subscribe to a Comcast service like Xfinity TV or Xfinity Internet, or even both with one of Comcast’s bundles, which allow consumers to group multiple products in exchange for a discount. As of the beginning of 2017 there were 22.5 million Xfinity TV customers and nearly 25 million Xfinity Internet customers.
In a climate where more consumers of televised entertainment are choosing to end their relationships with cable TV companies, Comcast retains a loyal base of subscribers who appreciate that the company is at the leading edge of technology. Those who do “cut the cord” often stay on as Xfinity Internet customers, benefiting from some of the fastest speeds available.
In this article, we give an in-depth look at the TV and internet services from Comcast and offers advantages, disadvantages and bottom-line views of Comcast service.
Comcast Services, Plans, Bundles and Cost
Comcast offers its Xfinity TV and Xfinity Internet services in a variety of formats, allowing customers to customize their subscriptions based on preferences and needs. Television and internet can each be purchased separately or as part of a Comcast bundle.
What Xfinity TV packages are available?
The options for Xfinity TV packages may vary depending on where you live. But generally you will have several different options, mainly differing by the number of channels you get.
Xfinity TV Packages
|Choice TV||Limited Basic||Digital Starter||Digital Preferred||Digital Premier|
|Cost per month (first year)||$30||$46.95||$59.99||$69.99||$84.99|
|# of Channels||10+||10+||140+||220+||260+|
|Premium channels||None||None||ESPN/ESPN2/NBCSN||STARZENCORE/Nat Geo WILD/NFL Network||HBO/SHOWTIME/STARZ|
|Based on availability near Philadelphia, near Comcast headquarters|
Which Xfinity TV package should I buy?
To determine which package you should buy, think about which channels matter most to you. Keep in mind that if you cancel and decide to rejoin, or you downgrade, you may lose the promotional rate that is typically given to new customers. Therefore it may make sense to start conservatively and add channels as necessary.
What Xfinity Internet packages are available?
Although Comcast’s cable video revenue is decreasing, a trend due to cord-cutting and fewer residential Xfinity TV customers, its latest financial results, from Q3 2018, show a substantial increase in revenues from Xfinity Internet subscribers.
Xfinity offers a range of internet speeds, each of which is designed to accommodate a specific number of devices. Plans may include an Xfinity data plan that caps users at one terabyte of data per month, which more than 99 percent of customers do not exceed, according to Comcast. Overages are calculated in 50-gigabyte blocks at $10 each. An unlimited data plan is available.
Xfinity Internet Packages
|Performance||Performance Starter||Extreme Pro||Performance Pro||Gigabit||Blast!||Gigabit Pro|
|Cost per month (first year)||$39.99||$49.95||$79.99||$89.95||$89.99||$92.95||$299.95|
|Download speed||60 Mbps||15 Mbps||400 Mbps||150 Mbps||1,000 Mbps||250 Mbps||2,000 Mbps|
|Number of devices||5||1||12+||6-8||Unlimited||8+||Unlimited|
|Based on availability near Philadelphia, near Comcast headquarters|
Which Xfinity Internet package should I buy?
The decision will depend on how you (and others in your household) use the internet. If you stream on multiple devices, at least 100 Mbps is usually recommended, but if it’s only light streaming that matters, you can get away with less. Higher speeds are ideal for multiplayer gaming and heavy usage.
With Xfinity Internet, customers can purchase their own compatible modem or rent an xFi Gateway, Xfinity’s modem/router combo device. With an xFi gateway and the free xFi app, you can pause Wi-Fi access, see who is using your connection, protect your network from malware and more. Purchasing xFi Pods can help expand connectivity throughout your home.
What Xfinity bundles are available?
Comcast bundles together internet and television and calls it the Xfinity Double Play. A bundle that adds a third Comcast service is a Triple Play, and a fourth, a Quad Play. Customers have over 10 options for the internet/television Double Play.
|Choice Double Play||Standard Double Play||Select Double Play||Signature Double Play||Super Double Play|
|Cost per month (first year)||$49.99-$64.99||$79.99||$89.99||$109.99||$139.99|
|Download speed||100 Mbps||150 Mbps||150 Mbps||150 Mbps||250 Mbps|
|Based on availability near Philadelphia, near Comcast headquarters|
Which Xfinity Double Play should I buy?
Even if you are considering joining the millions of Americans who have sworn off multichannel television from a cable or satellite company, it’s worth checking the math to figure out how much you’ll actually save. In some cases, for example, an Xfinity Double Play can cost less money than buying internet and paying for a live TV streaming service.
With a Comcast bundle, also consider that if you combine at least Performance Internet service with Digital Starter TV, you can use X1. An X1 TV box integrates your television and internet to offer 4K UHD and 4K UDH/HDR viewing, voice control and more.
Our Review: The Deep Dive
When it comes to availability, reliability and technological capability, few in the industry can stand shoulder to shoulder with Comcast. Xfinity TV is personalizing the television-viewing experience, giving consumers choices of over 300 channels (including over 100 in HD), Xfinity On Demand with more than 90,000 TV series and movies, mobile streaming, anytime-access of DVR recordings and the X1 Voice Remote.
Xfinity Internet comes in numerous tiers and is delivered through one of the largest fiber networks in the U.S. According to the FCC’s latest measures of consumer broadband performance, internet from Comcast delivered at least 95 percent of advertised speeds for at least 80 percent of customers, second among 13 internet service providers. And the Netflix ISP Speed Index, which measures the service’s prime-time performance, ranks Comcast first overall.
Despite its A- rating from the Better Business Bureau, Comcast reviews among customers are mixed. Those who give Xfinity low ratings most often cite poor customer service. This is not uncommon in the industry; ISPs and subscription television providers are the worst-performing business types for customer satisfaction, data from the American Customer Satisfaction Index shows. In 2018, Xfinity scored a 60 out of 100 in the ISP category and a 57 in television. The average in both categories was 62.
How does Comcast Xfinity rate?
Comcast Xfinity is a leader in the telecommunications industry. The company may not be the most affordable or have the best customer service. But Comcast's internet and television are dependable, available and at the front line of technological advancement, a fact that explains why Xfinity products are in millions of Americans' homes.
Available in a large part of the country; fast internet; wide choice of TV and internet plans; 30-day cancellation policy; services available without time commitments.
Prices can rise after promotional terms end; poor customer service; cheaper alternatives.
Always start by checking which providers are in your area, comparing plans and pricing. Comcast should be on the list. Xfinity is a safe, if not perfect, choice, likely to meet your TV and internet needs — and do it well.
I had a death in the family & was late on my bill by a few days. I was charged late fees. I paid my bill and weeks later called customer service to explain the reasoning behind my being late, I hoped the extenuating circumstances & the fact that I am a long term customer would warrant a credit for the issued last fees - which totaled LESS than $ 10 dollars. Instead I was told there was "NOTHING" that could be done about the fees. It's not about the money, it's about a HEARTLESS response from a company that is happy to take your money come bill time but has shown ZERO humanity, let alone "customer service". SAD.
HENDERSON, COLORADO -- Comcast customer service, or to be more specific, the lack thereof. I have been dealing with different variations of many of the reviews already in existence on this site and I CANNOT believe this company is still in business. How can they continue to be in business when they CONTINUALLY generate the worst ratings of any business in their industry???
I am on about my 6th call in a week's time for an explanation as to why my services on my X1 platform have increased a total of more than 30 DOLLARS A MONTH with NO NOTIFICATION to me and NO RECOURSE to get these charges lowered other than DROPPING their service completely which is what I will MOST LIKELY DO. If you fat cats in Philly are reading any of these comments and have any brains in your heads you had better start listening and doing something about this or you WILL go belly-up and I will be one of the THOUSANDS of people to be HAPPY to see it!!!
WALNUT CREEK, CALIFORNIA -- If you have a business that depends on quality Internet and phone service DO NOT get Comcast. The worst. Been down 5 times in the last 8 months and the Tech Support is the worst. That's if you ever can get through to support.
AUGUSTA, GEORGIA -- An Xfinity came to my residence today, June 28, 2018, to do some installation (Not Cable related). Upon his departure, my Xfinity Cable is no longer working properly. I contacted the Customer Service department and was informed the only thing they can do is get someone back at my home on Saturday, June 30, 2018. I took off from work to have Xfinity install their equipment and now I am without cable and must wait over 48 hours for them to correct their error and lose my personal time.
This is unacceptable business practice. Everything was working proper prior to the technician doing his installation and now it is not and I must wait more than 48 hours for the matter to be rectified. No customer should have to lose pay and still do receive the proper service in which is being paid for and told you have to wait 48 hours, plus lose more potential pay.
PHILADELPHIA, PENNSYLVANIA -- I had been with Comcast for 10 years and recently had been dealing with Comcast back and forth for months before finally being able to close my account for good, but not after being overcharged as they dragged on the investigation. In November of 2017 I moved and the representative convinced me it would be a good idea to put my account on seasonal hold until I had things figured out as my father had passed and I had to move quick and take care of my mother and everything he had left behind.
After 3 months my account was removed from the seasonal hold and by the time I noticed it I was charged 2 full months rate and I don't even have it connected anywhere. I called immediately in March to resolve the issue and was promised it would be taken care of and they would adjust the bill. Next month's bill came and it was only slightly adjusted but still charging me for a month and half of connected service.
I called again and was told they needed to do an investigation and I would receive a phone call back within 72 hours. No call!!! I called again, mind you I have to explain everything over and over again taking well over an hour each call, and AGAIN was told will call you back PROMISE within 72 hours. I received one call while I was at work and unable to answer...no message, no email. I returned the call and no one knows what's going on transfer after transfer, finally will call you back in 72 hours.
After the last 72 hour promise with no call, I called irate until someone closed out my account and charged me an additional 50.00 for closing the account along with the remaining balance that was never resolved. What a terrible experience it was dealing with for 3 months over it and charging me each month. Apparently customer loyalty means nothing to them.
HOWELL, MICHIGAN -- I am being charged for equipment that I did not request and the new equipment doesn't work. I called Comcast and they told me that I have to go to the local service center which is only open 10am to 6pm and Saturday mornings. I work an hour away and I work on Saturdays. I do not believe it is right to charge me for something I didn't request and to expect me to take time off work (which, will cost me money) to return equipment I didn't ask for! It seems like fraud to me!
AURORA, ILLINOIS -- We went to a store, got an unlimited internet package cause we have two teenagers, well every month it seemed we were getting charged more, finally I looked at the bill and they said I was not on an unlimited plan so I explained that is what we signed up for!
After 3 weeks back and forth they gave us a $200 credit but the overages charges was over $500, cause I need the internet to work we paid our bill changed our plan to unlimited and added a home phone service cause the representative said we would not pay anything extra. Get our bill. We are still being charged overages exceeding $200 and adding the home phone made our bill jump $30/month. Called spoke to supervisors who said they would call back and NEVER do.
Finally after being on the phone for 3 hours a supervisor tells me the guy who changed my plan has been fired and they can't refund me or lower my bill although this is the 2nd representative to lie. I even asked to pull the recorded call since I made the representative repeat no additional charge and unlimited. I shouldn't have to continue to pay extra because your reps lie! My internet is slow and can only use a few devices at the same time.
MANSFIELD, MASSACHUSETTS -- I have had Comcast since 2005. I have had no issues till November 2017 when I moved to my new apartment. They kept on over charging me for services that didn't work in my house. I keep calling customer service. There is no customer service there. Meaning no help or not caring at all. They do not care about your issues nor will fix they it. I have been hung up on the phone by regular reps, and been hung up on by supervisors. Supervisors are suppose to help with the problem, and not hanging up on you. They tell you your bill is paid when actuality it is in collections.
They still say I have to pay even though they said it was paid off, and charging me for the equipment. When trying to resolve the issue. Paying a ton of money more than. $100.00 a month when only 1 thing works in your house. Very unsatisfied. So I had to call corporate about this ongoing issue since November 2017. Not resolved. No service because Comcast didn't do their jobs correctly.
OCALA, FLORIDA -- Sold a "wireless" system. They used old (1972) wiring to connect. Took 4 separate service calls and replacement equipment to watch TV! No, intermittent service 8 of last 10 days. Computer is non-responsive to complaints, reaching an agent requires an act of divine intervention. Multiple checks using the same steps- no service!
KANSAS CITY, KANSAS -- I was with Xfinity/Comcast for over 2 years and everything was going well. I bought a new home and called to have my service transferred and found out they did not service that area. The agent said “no big deal. We will cancel your service for you”. A month later I got billed an ETF (Early Termination Fee) for cancelling early. I was 3 months away from the end of my contract and they are going to charge me over $150 dollars for cancelling 3 months early on a 3-year contract. They said there is nothing they could do because a contract is a contract.
I was SHOCKED! I was a loyal customer that whole time and was even wanting to use them at my new address, BUT because they are so small and service very small territories they are limited to where they can service you and then punish the customer! This is why I would never recommend their service unless you never plan to move…ever
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