Comcast Xfinity Review

MIAMI, FLORIDA -- Comcast... thieves... They mailed my router without a password, and so how could I use their service? I was busy during that time and had no time to call them, but seeing they didn't care I didn't open the box and they sent me a bill. So I decided to send the box back via UPS, and they put me on collection for 59 dollars, and I didn't even have a password to use the box. Later they mailed me a letter saying that I hadn't sent the box. What a bunch of idiots.

Comcast you're one of the most horrible companies in the world, along with AT&T and DIRECTV... Yes in huge capital letters I put this info for everyone to see. Comcast you messed my credit for 59 dollars and you know I never used your service. You're a bunch of miserable authorized thugs. I rate it one star because it's the minimum allowed, but in fact I rate Comcast minus 100,000,000,000.

KNOXVILLE, TENNESSEE -- It is a stab in the back that Comcast is hiring "hundreds" for new jobs at the Asheville Highway location when they have immediately fired the majority of good workers they already had who went through extensive training. Comcast is a bad place to work they grin in your face and stab you in your back with the impossible metrics they have in the system. The management at Comcast are hiprocits and does not provide adequate training or support to the call center. Do Not Work For Comcast or you will soon find out this is true. They do not care about the employees are the customers only their Numbers and Ratings... They will get rid of you at the blink of an eye with the made up reasons to do so if they do not want you there!

NASHUA, NEW HAMPSHIRE -- I have been through hell this last week with this company. I was part of a bulk plan through my apartment complex and left with no choice but to use the company and forced to pay for cable whether I wanted it or not. The crazy thing is it would seem not a single customer representative has ever heard of a bulk account or at the very least has no clue how to manage these accounts.

It was a nightmare setting up and was a nightmare to give back the box for the cable and transfer my internet when I moved out. Endless call transfers that get you nowhere! And some of the nastiest/rudest customer service I have ever received from any company! I was very clear about wanting the exact same internet service I was already receiving in my old place moved to my new place, when they told me the price it had gone up. I asked why and was told it is just the price being offered, come to find out they upped my speed and were charging me extra!

I went into the store to give the boxes back after I actually moved. They informed me my set up that I was assured several times over the phone was all good to go was actually not processed because they forgot to disconnect the previous tenants service. I was again assured it was all taken care of, but then I got home only to find my internet was not working in my new place even though it was prior to going into the store. I then had to call Comcast yet again to try and resolve my issue.

I was called "ma'am" despite repeatedly saying my name was Mathew which I corrected them on only to be called ma'am 1 min later by the same (barely English speaking) representative. I asked to speak to a supervisor but was instead transferred to IT. I would drop Comcast in a heart beat but just like my previous apartment, my current apartments only option is Comcast, what a nightmare! I would strongly recommend if you have other options than Comcast to seek them out and don't get stuck in their trap, you will never get out, just transferred, and transferred, and transferred....

JACKSONVILLE, FLORIDA -- Horrible customer service and liars. We recently called to cancel our cost escalating service. We were told if we signed a 2 yr contract our service cost would remain the same for 2 yrs, no increase. Six months later they have raised our rates saying we are wrong. Why on earth would I sign a contract to lower my rate for only six months only to return to yet higher bills?

They are sleazy liars who attain business on fraud. A class action suit should be filed against them. Talking with customer service they agreed they gave us a rate for 24 months but that they should not have done so. Sick of these bottom feeders. They should abide by what they agreed to in their contract, as they would expect and demand me to do the same.

BEAVERTON OR -- Our family business in Beaverton Oregon had used Comcast Business for our cable, phone and Internet services for the past few years until we were assigned Brad ** as our Comcast Business Client Service Manager in early August 2015. Brad ** was rude and unprofessional employing high pressure sales tactics including signing us up for services we never ordered or even had a discussion about.

When we refused to pay an upfront fee for maintaining a fixed price for our combined services our Internet and phone service became intermittent for the next week with one outage lasting more than 5 hours. We are now with Sprint, but had to pay Comcast an early termination fee. Brad ** of Comcast Business service was a bad chapter in our company that I want to warn the public about.

DUMFRIES, VIRGINIA -- Stay away from Comcast! I canceled my account and when I did, I asked for a balance. And now I got a bill that's more than double. I called their so called customer service and according to them there is nothing they can do. Worthless company!!!

BRANFORD, CONNECTICUT -- I called Comcast the week after stopping into their branch office and getting all the information to hook up new service. I had to push through numerous voice prompts (none of which were relevant as to the reason for my call) before getting a human on the line. Michelle greeted me with an attitude which really threw me as we haven't even begun our conversation yet. After speaking with her for about 10 minutes or so, I realized she couldn't help me and asked to be transferred to a manager.

After remaining on hold for about another 20 minutes, Raymond came on the line. I asked if he was a manager and he said he was not. Well, we discussed my situation and he actually was cordial and tried to help. Without explaining anything to me, he put me on hold and when he came back on the line, he said he had Bob on the line who could help me. Strange but ok. I went through everything with Bob (now my 3rd time) and ultimately got very frustrated that I politely told Bob I would be going to their competition and said goodbye.

I would think any company would bend over backwards to gain new customers, but that certainly was not my experience! And, they lost my business before they ever got it. A shame for them. Previously I was with Cox Communications for 22 years and they couldn't thank me enough every time I called!! Silly Comcast.

SAVANNAH, GEORGIA -- I have been paying almost 90 dollars a month for just Internet! Okay, I paid it. It was high speed on downloading on demand. I have DirecTV. I was told to switch to the new and improved modem. So, I did. Hooked it up and download is so slow it usually says cannot download. I called support and was told that they would send a cable box to hook to modem. And as soon as I hook that up, now remember I have DirecTV, unhook the box and my modem will run fast. Really?

As I expected no box showed up. I called back and was told they don't do that! I said, "yeah I thought so." So, then I was told I need a computer hooked up so they can check the speed of modem. Well, I don't have a computer, I have an iPad. I was then told, "Until you hook up computer we can't help you!" About to switch over to AT&T. I am so dissatisfied with the service and, of course, the price! Comcast is proud of their service but does not back up that great service they claim to have.

ATLANTA, GEORGIA -- So, I was a loyal Comcast customer for over 10 years, beginning in 2000. Then, I started having trouble with some of my services and decided to give AT&T Uverse a shot, since they finally showed up in my community. Loved it, loved them, and loved their consistent attention and care for their customers... not to say they don't have issues at times, but they handle things so very well that they make you feel bad for even bringing it up. That said... I had to move, just up the street to a new community, and I am being forced to use Comcast (Bulk services?).

I upgraded to the triple play back on the 5th of June, and was told that the equipment would be delivered within 3-5 business days. Great. Fantastic. On the the 10th I called just to see where things were... to ask when I might be receiving my equipment... and was told that the order was still sitting in their system with a "pending" status, so had never been forwarded to the warehouse that ships the equipment -- I asked how that could possibly have happened, and I also asked what would have been the outcome had I not called to check. Dude said, "... no one would have known if you had not called..." What?!

So I said, "...alrighty then... let's get that fixed -- and by the way... can you send that to me fast-tracked, since I am now without TV, Internet, or phone?" He said, "...no problem... just one thing though, you're gonna need to pay $29 for the quicker shipment." At that point I was so frustrated that I just said, "Whatever." And he said they would "share" the cost with me. You know, like it was MY fault that they didn't do their jobs correctly the first time. Fine. On the 15th, still no equipment.

Third call. "Oh, wait... we just now sent that package out to you... and we don't have any actual tracking information to help determine when you will actually get the package. Could be tomorrow, could be a couple of days after that." Package showed up on the 16th. But wait, there were only two of the four pieces of equipment I was expecting. Fourth call. Rep says, "Your account activity actually shows that it's been cancelled... and it looks like prior to the cancellation, there were only two pieces of equipment ordered." What?! "Yep..."

Four reps and two supervisors later, I am being told that I now have to wait for a call tomorrow (18th) for the account to be straightened out. And if I try to make any changes to the account (since none of the reps actually got my itemization correct), then "...the audit department would make it so that NO SERVICES would be connected at my location..." What?!

The last representative I spoke to acted as if I had called back all those times to make changes to my order, when in fact, each time I called back -- BECAUSE OF THEIR TOTAL AND COMPLETE LACK OF COMPETENCE -- I had them read back to me what was shown in the order and IT WAS NEVER CORRECT. How is that my fault?

These folks really don't give a crap about customer service or just plain SERVICE for that matter. I just don't get how they can all be so callous regarding how they affect our lives. I know they have a ton of customers, and I know they have it so that you are basically stuck in certain situations or areas; however, know this... depending on where you live, work, & play, YOU DO NOT HAVE TO USE THEM AT ALL. I have the option to split up my services and only take the Basic/Expanded that the complex forces us to use... and I will use another company for my internet and phone. ANY OTHER COMPANY.

Almost everything you watch on Cable can now be accessed through the internet and all sorts of apps. Hulu Plus, Netflix, Amazon Prime, HBO Go, etc., are now viable options to completely do away with cable. Comcast has basically ensured that I will now be one of the loudest voices in the "down-with-Comcast" arena.

My puny little dollars may not make a big difference to them... but by God, I will spend the rest of my days trying to convert as many folks as I can reach. THEY ARE RIDICULOUS. They need to train their employees to actually know their product and to actually care about the customers on the other end of the dollars they collect every dang month!

ACWORTH, GEORGIA -- I received a letter and a votive message that I need to upgrade modem and cable boxes or I'd lose service. The website given does not exist; phone number has been disconnected. I called Comcast to schedule service call. They could not come for 3 weeks. Asked for phone number of Comcast office nearest me. The number they gave me has been disconnected. I drove an hour to the office and they had closed early for holiday. I'm still without Internet service. To add insult to injury, each service representative asked at the end of each call, "Can I help you with anything else?" Anything else? They couldn't hep me with anything!!! Not much service in customer service.