CALGARY AB CANADA. -- I was tired of overpayment to internet provider who seem to actually be arrogant as they control matters through systems even if you object. I saw the Comwave advertisement and thought I would give them a chance and try something different. At the time I was offered a possibility of Low-Income payments via a Canadian company. When I first contacted Comwave they said they would give me a 10% discount as a way of meeting or beating other offers. I mentioned to them I did not want to go under a contract. They did a lot of fancy tap dancing around and said to give them a chance and if not happy I could cancel a sort of contract. I only wanted unlimited data service and no phone service. They made mention to it was free service.
Again they tap danced around. Something about free phone connection. Never explaining a sort of mandatory 911 calling deal. So I guess the phone service was free but was paying instead for other matters? Still not fully understood. I had difficulties right away, with dropped internet connection, notices of limited or monitored service, again not understood, as I was told I would receive unlimited data and high-speed internet. Not, they would interrupt or cut me off, say my internet was being monitored. I had difficulties with Netflix and connections and disconnect so two services together was causing difficulties.
I was advised by Netflix to ask Comwave to hard start the services and Comwave did not do what I requested. They instead had me do my own repairs on my end which still did not fix matters. When I called back within the noted time so as not to go under contract, they kept saying it was fixed when it was not. Which put me over my testing period. I thought they would fix and they never fixed it. I tried to make contact and contact info was stupid. I found only texting worked. Texts sent back and forth again a lot of bs and nothing achieved. I tried to disconnect on my account and was not able too either.
Finally I gave notice I was switching over to another company. They still would not acknowledge my disconnect saying I had to phone numbers I could not get through to most times. Back and forth with nothing being solved. When I finally got through I was kept on hold or otherwise literally for three hours. I they gave me a speech about let's work our way through this as we do not want to be out of pocket at xmas for to pay off bill owing because of disconnect. Which in the end ran me 448.00 just to disconnect.
I am a low income elderly woman on disability, so now I shall have no xmas. Plus they would not let me pay in installments till paid off. Plus they would not give me a number to give to my bank to put a stop to withdrawals. And or automatic cash withdrawal. They would not give me a contact person in billing to deal with this issue. They have no problem now emailing me bill and or return address for parts they sent via mail, yet would not deal with my other emails telling me to phone. I would not suggest anyone to go under Comwave. They are out of country and are just the same as they advertise being different from.
I was 6 years with this company and at first it was too good to be true. A phone service at less than half price from Bell and with all the bells and whistles that other major company charge extra for. And on top of everything 3 months free to start! Wow what ** that was! To start the telephone line needs a modem box to connect to the Internet and that cost $50 as a deposit but refundable (but not in my case as you will see after 6 years of service). Upon accepting the contract by phone I was told that we could keep our Bell phone number.
After talking to the service person I was told that Bell would not release our number; because our Internet provider is not local we had to accept a new number that was not local. That meant long distance charges when calling my neighbor 100 feet away and vice versa. Also the 911 service does not recognize the VOIP signal as it does not specify the home location. One must identify the address upon calling 911. After numerous malfunction of the service such as call hang ups for no reason or static in the line or echo sounds or no signal from phone line or no ring when others call or busy signal when line is not being used they sent us a new modem to remedy the problems. Still after a new modem the incidents reoccurred.
After numerous calls to the tech department they came to the conclusion that our Internet provider was at fault. Cogeco sent a technician to check the « pocket loss » that Comwave said was the problem. The technician was thorough to verify all connections and assured that the Cogeco system was problem free and he said that it was a common solution for a VOIP provider such as Comwave to blame the Internet provider. Following the Internet verification problems still happened.
Our 3 year contract was due to renew and after complaining to Comwave for the umpteen time they said they would grant me 3 free months for our problems. I accepted as now our family and friends had our new number in their speed dial and it was difficult to let our land line go. To my surprise the system seemed to run problem free for the next year. Spoke too soon as the problems started up again. No signal upon dialing, busy signal when others call etc... After our second term it's now 6 years to the date and I called to cancel the service. The operator did not have the authorization to cancel so another 30 minutes waiting I talked to her supervisor to cancel and even then they did not want to lose me as a customer.
Because they gave me 3 free months when I complained my new contract was now extended by 3 months. This is where I lost my $50 deposit on the modem that was installed. I needed to return at my cost the modem and wait for a confirmation that they received the item in its original box and all the wires and info included. I got the confirmation but because I stopped my contract early I was not allowed the $50 refund. I did not argue as I'm now free of the rotten service they provide and we don't get frustrated when a call ends for no reason. Since then we are now equipped with cell phones and more than happy to be relieved of our land line. PLEASE DON'T SUBSCRIBE TO COMWAVE AS THEY ARE NOT RELIABLE AND NOT TRUE TO THEIR WORD.
TORONTO -- Let me start by saying, DO NOT GET INVOLVED WITH THIS COMPANY. I bit into their promises some time ago. Slowly but consistently they "slowed" my internet down to the point where I could not access my own bank account with a process of squeezing of the signal. They had ME running around checking this and that. They would NOT send a technician to help. (obviously, they knew the problem)
I was desperate. Being on internet based banking, I could not wait for a fix. I even took my computer for expensive testing, to no avail.
It was this company's policy to "slow down everybody's internet". I had to change internet providers to be able to pay my bills. When I told Comwave that I wanted to cancel there was no response. My calls to customer service went unanswered. I sent an email (actually several) trying to make contact. Nothing! Yet, they kept taking monthly payments out of my account. Now I had to change my account also, to get out from under them.
Do not do business with this company. Then, they proceeded to get an "injunction" against me. Do not do business with this company. This "injunction" ripped a big hole in my credit rating, in spite of the fact that they would not converse with me to sort it out. THIS IS A BAD, BAD COMPANY. Do not do business with this company.
BRANTFORD -- Initially, Comwave seemed like a good alternative to some of the bigger and more expensive companies, but it holds true for Comwave that you get what you pay for. Over the course of three weeks I had my installation rescheduled 3 times without being notified. I was asked to confirm my address half a dozen times both over the phone and via email, and they still could not locate my house, despite it being in the middle of a major city. The roller coaster ended with a request to be refunded my deposit, and during that conversation, I was casually informed that my area was not even eligible for the service I was signed up for, despite them confirming I was during the initial call. Comwave displayed an impressive amount of incompetence and I would not recommend them to anyone.
SCARBOROUGH, CALIFORNIA -- Our service was cut on Friday because of some problem with Visa so I call them on Monday morning but they said, "your service is canceled." They changed our phone number which we used for more than three years and without asking us made another contract for 4 years. The man on customer service told me that "your new internet speed is 2×" but now when we want to use it we have to hug the modem very slow. Most of the time there is no internet. But I want to say thanks to Kevin from technical support and Anna from customer service. They helped me a lots.
LINDSAY, OHIO -- I was ripped off by Comwave a few years ago and left. I got most of my money back from these thieves. Terrible com center and service. Staff were not very smart and lied constantly as per their prepared scripts from a foreign country. I got a call from a friend of mine who is experiencing the same dishonesty that most Comwave customers experience. I told him how to deal with these scumbags as well as referring him to this review site.
Reading these reviews brought back a lot of animosity because the new complaints mirror the troubles I had with this disgraceful company. They will never change. People are continually ripped off. I hope potential customers read these reviews. If I had I would never dealt with these con artists. Shame on Comwave owners and employees. There are honest ways to make a living.
CANADA -- What can I say. Wish I had read reviews beforehand. Anyways I trusted my instincts and did not sign up although the price was too good to ignore. Red flags went up when I had to call several times to get thorough information. Every representative had what seemed to be a Mexican accent. When I asked one where they would located, he said Mexico call center. Afterwards others who answered with a "Mexican" accent stated they were located locally in my city (outside of Mexico). This turned out to be false. They were blunt and rude when I asked the question and very aggressive in their sales tactics. I just thanked them, said I would call another time, said goodbye and hung up. They did not have my name or phone number, I did not sign up for any services and left it at that.
Afterwards they took it upon themselves to continually phone my residence without my authorization or giving a name or phone number. They would ring the phone off the hook. Stop and repetitively call back over and over as if to deliberately antagonize. One more call and I am reporting it to the telecommunications oversight agency. What a bunch! If this is how they operate, imagine having to deal with them regularly.
ORANGEVILLE -- Another unsatisfied customer. Got Comwave 9 months ago and am paying $133 per month. Like others, I find that for the first few months the service worked ok, but the playback always skipped or didn't work, and the guide has had several failures, and the PVR has failed altogether now.
Was never told about increases until after they occurred and in another 3 months it's going up again. Thought the price was locked in for 3 years. Now I'm being told the PVR features were free for 12 months and will be charged thus costing more. I am seriously considering switching to Bell Fibe, but I am wary since I have heard that I will be charged a cancellation fee of $200 per service. Seems to me the CRTC should come to our defence.
This internet provider has to be the absolute worst company I have ever dealt with, hands down! I could write a book about their practices but it would take to long. Everything from overbilling, re-over billing, refund methods, wait times (I have waited up to 11/2 hours), transfer after transfer to different departments (maybe in a different country... whom one cannot understand their English language at times, being put on hold, arguing after arguing a situation, having my internet shut down for unknown reasons (only for Comwave to apologize for these unjust actions as they claimed responsibility).
I have heard soooooooo many "sorry sirs", it is pathetic. They keep doing the same things over and over again. A very upsetting, annoying, aggravating, and frustrating experience having them as my internet provider. For an existing client, I QUIT!!! I will have another internet company, a reputable internet company as my provider. For anyone whom is an existing Comwave client, some of you know what I am talking about. For anyone whom is looking for a internet service I BEG you not to sign up with Comwave. DO NOT BE FOOLED by their television commercials.
Charges were made monthly to my account that were called "membership fees". This was never stated when I signed up for this service. I was told I would only be charged for long distance fees when I called the Comwave number prior to the long distance call. I have not made a long distance call since November 2016. Since this time I have been charged monthly for a membership fee. This is a corrupt way for this company to make money of unsuspecting consumers who do not check their bills. I have spent 45 minutes on the phone for a refund of $12.16 which is only 6 months of 26 months I was charged a membership fee without my consent.