HOUSTON, TEXAS -- I had an appointment scheduled between 9-11 am. The installer was over a hour late without giving a courtesy call. I had to call customer service to find out what was going on. They totally acted like this wasn't an issue. Poor customer service in my book. If you stuck in traffic cool. Let the customer know that you are running behind schedule.
CARROLLTON, TEXAS -- I ordered porch carpet in February from Home Depot. At that time no one told me the degree outside had to be a certain degree. So long story short, my installation was cancelled 4 times. When they finally came in June they didn't have enough glue and had to reschedule. I had to take another day off. The second time they came out they had the wrong glue and the carpet was wet. Worthless company and I will never recommend them!!!
FORT WORTH, TEXAS -- Their guarantee is not worth the paper it is written on. We complained about loose tiles and they finally sent out an inspector. His result was there were several spots of dog urine so they would do nothing. Evidently the flooring is such poor quality as to withstand nothing. My personal feeling is the glue is not good. We would have been better off using old-fashioned asphalt tile. Do not use this product or their installation service.
OKC, OHIO -- I have been pleased with the carpet that was installed in my 4 bedrooms. I was given a phone call about 30 min. before they arrived, which I appreciated to be able to contain my dog. They introduced themselves upon arrival. They finished the job in a very timely manner, completing the job in approx. 5 hrs.
PLANO, TEXAS -- Bought carpet from Home Depot, perhaps not best choice. There was a delay between purchase and installation and when told who was doing the installation I did some research. Most reviews very negative and that caused me great concern. All were unfounded. Three man team showed up on time and went to work and worked steadily until job finished about 4 hours later. No goofing off, talking on phones or taking breaks. Even did some extras just to be nice. No negative comments from me.