David's Bridal Consumer Reviews - Page 4

NORTH CAROLINA -- I went to David's Bridal anticipating buying a wedding dress. Well, I ended up buying my dress, now upset that I did at this location in the first place. When I went into David's Bridal, everyone was nice and friendly, however..... I couldn't find a dress that I liked within my budget, which was $700. After trying on 8 different dresses, I was getting very discouraged. I drove over 2 hours just to get to the store and couldn't find a thing within my budget. Well, after looking over the entire store, I finally found one that I liked. It was $1100, but they were having a sell for $300 off this particular dress.

After putting it on, I fell in love. Only to find out I had to fight with the women to sell it to me bc it was a designer dress, and was the last one in that size. They claimed they had to order it instead of me taking it home. I didn't have the time for it to be ordered bc of the date of the wedding. It took over an hour of arguing with them about me buying the dress. "You can buy any of the other ones from the rack, why not this one?" Well, they said they would try to steam clean it to make it just like new, and only then would they sell it to me, if all the dinginess came out.

I just kept asking them if they could throw in a pair of shoes or under garment to compensate for the difference of the steaming (which I had to buy THERE at the store AT THEIR PRICE) Not allowed the manager said. AHHHHHH!!!

What the hell happened to this store's customer service? It's like they didn't want to earn my business. Long story short. I finally got the dress, ended up paying over $150 more than I wanted to and had to basically beg for them to sell me the dress. On top of all this crap, two days later when I was home, I wanted to try my dress on to show one of my friends.... Well when I did, the freaking garment bag ripped permanently down the side and I had no way of zipping the bag back up. You've got to be kidding me??????

I hope whoever shops at this store does not have the same luck as me, bc I'll tell you, I feel like I had a new one ripped for me (if you know what I mean). This was almost like a bad omen, bc everything else after this point has been wrong, all of it, just PLAIN WRONG. Bridesmaids dresses the wrong color after ordering them (with no returns allowed), my preacher walking out on me one month beforehand, the engraving on our bridal party items, our bachelorette/bachelor party being cancelled........... marriage is a true test. A test that I'll NEVER take again.

This whole scenario has almost broken me and has definitely put a dent into my spirits. OH AND ONE MORE THING DO NOT GIVE THEM YOUR CELL # OR EMAIL ADDRESS< unless you want to be contacted for everything under the sun.

PHOENIX & ONLINE, ARIZONA -- Do not order from this company, in store or online--rude, inconsiderate, and an online return takes 6 weeks before you get your money back!!!! And you don't get to talk to a customer service rep to find out where your money is, b/c they don't have return customer service department.

The first time I went to David's Bridal with my friend for her wedding, the sales women were extremely rude, not helpful at all and the dresses lacked style. We were not allowed to take the dresses off the racks, we could not get anyone to assist us, and we were told that Saturdays are their busiest days so there were no appts open without pre-scheduling. We left and went to Tri-city Bridal in Casa Grande, where Virginia was wonderful.

I really didn't want to go a second time, but my mom said we should just stop in and see. We were immediately barked at about an appt. I said that I would be happy to sign up for an appt and look while I waited for something to open up. The twit at the door did not seem happy about that. We looked around for a good 45 min and no one once asked if they could assist. The twit at the front seemed perturbed that I was checking if any appts opened up. My moh and I just said to hell with it, they're not paying attention, and tried the dresses on ourselves.

Finally a manager came over to find out what we were doing and she began assisting us. The manager at the Ray Road store was very helpful, but her underlings are twits without home training, etiquette, and if they weren't zipping up dresses would probably live in a box behind Taco Bell for all the couth and intelligence they have. And the dresses were horrendous! Imagine acting so snobby about their low-quality dresses that were filthy.

Finally, I decided on a dress that I found on their website. Looked beautiful online, but no way to tell since it's only available online. Everyone at the store on on their customer service number assured me that it would arrive promptly and if there were any problems, I could return it without hassles. What a lie-- I didn't realize that I ordered ivory instead of white. The receipt for the online purchase did not arrive until 14 hours later.

I immediately sent an email saying that the color was incorrect and could they please ship white. A day later a guys says no, since it's already gone for shipping (another lie, it didn't ship until 2 days later). They said that it would arrive but I could just refuse the package. It came while I was gone to work. Tried it on, but didn't know if I just needed a different size or what, sent it back priority mail with instructions to exchange for white.

Checked the USPS website and they had received it 3 days before, but no one bothered to inform me. I emailed them and they said they didn't have online exchanges or store credits for online returns, and a manual check would be sent in approx 3-6 weeks. Screw David's Bridal and their low quality, dirty items and poor poor customer service.

My “adventure” started on my first visit to the store. After filling out paperwork and talking to a generally unpleasant and unknowledgeable girl, she took my selections to a dressing room. I tried on the dresses, without much enthusiasm or input from the girl. My biggest surprise was when I selected a dress with a corset top and she only laced it part of the way up, excusing it by saying “it would just take too long”.

As this was my first time ever trying on dresses, I figured this was standard practice. I will let you know the location I purchased my wedding dress from took the time to completely lace me up and tell me what their opinion was of every dress. So it may behoove them to take up the practice of investing a little more time and interest in their customers and they may retain some.

Second visit to the store, I came back in, asked for the girl I had last time, and was told she no longer worked there. As well, they lost my paperwork, and I had to go through all the paperwork again and there was no record of me being there. Third trip, again, paperwork lost, along with the notes of the dresses I liked on the previous visit. I will say I liked the girl I got that time (again a different girl). Although when I went back in for my fourth visit, she was gone.

I had called ahead on a Saturday and was told that I would have a woman set aside to work with my 2 bridesmaids and 2 flower girls. That didn't happen. I understand Saturday's approaching prom season will be hectic, but I should not have been told I would receive personal attention if it wasn't realistic.

That day I ordered 2 bridesmaid dresses. Around this time my bridesmaid in California ordered a dress, and my bridesmaid in Georgia ordered a dress. A couple of weeks later my bridesmaid in California called to tell me they ordered her dress in the wrong color. This encouraged me to go confirm my other bridesmaid dresses. I came in to the Chattanooga store around 6:00 and spoke to one of the managers who looked up my order. I will note that although the problem did not occur in her store, an apology at this stage would have been nice. I would have done a lot to cool me down for the last few visits.

I did not have all the information she needed at that time to track down the problem. I returned the following day with the information she needed, and asked about the status of the dresses I ordered in that store, and when they should be in. It was at this time that she went to the back and produced my two bridesmaid dresses that had been ordered. I asked her how long they had been there, she told me ten days.

When I asked why I wasn't informed she told me they had typed the email address in wrong. I asked what phone number they had for me, it was the correct number and when I asked why I wasn't informed by phone, she said “well, that girl has been really busy”. What a terrible excuse, and rude. Again, at this point no apology.

Last visit I came in to pick out a flower girl dress. Again a different girl, after looking around I set aside two flower girl dresses, one was paid for, the other was being held for one day for my other flower girl to come try on. When her father came in to have her try it on, they at first could not find any record of the dresses in the system. So while one girl fumbles her way through the computer system, another woman comes up to help. They inform him that the dress I want is not in stock in her size, but a similar dress is in that she could try on.

I returned that night; spoke to the manager who informed me that the dress was indeed on hold, in the size and color I wanted. For whatever reason, the women he spoke to two hours earlier didn't know where the hold shelf was. As well at this time I wanted to confirm they still had the dress I had purchased and was waiting on alterations. At this time she tells me she can't find any record of the dress being purchased. Eventually she did find it in the back, again, no apology.

The location in Georgia on Barrett Parkway, allowed my final bridesmaid to order in a dress in a size 2 after she told them she was a size 0. They even saw her in it, knowing it was huge, without letting her know alterations would exceed the price of the dress. Or communicating that we were about to pay 180 dollars for alterations on a 120 dress. They should have suggested another opportunity. They have communicated well on when the dress arrived, but to not even give a heads up on the astronomical price, is deceiving and makes me wary about future purchases.

I have since contacted David's Bridal corporate who is working with me to come to a resolution on this horrendous service I have received. I would like to point out, if at any point I had received an apology, or at least a sympathetic look, I would not be this irritated. All I have gotten from the Chattanooga location is impatience and attitude. I have already told many people, and future brides, about my terrible service at David's Bridal, as well as the wonderful service I received at Monica's, the location I purchased my wedding dress from. I suggest the employees at David's Bridal Chattanooga take a field trip down town to Monica's and see how a bridal shop should be run.

ORLANDO, FLORIDA -- I was at a bridal show about a month ago and talked with the ladies at the David's Bridal booth. They were friendly and very eager to sign me up for an appointment. This past week I was finally ready to start dress shopping, and so I thought of them first. I called the store to make an appointment, but was told be the girl on the phone that I could just come in and would be helped. She didn't offer to take down my name and seemed in a hurry. I arrived at the store about 20 minutes later and had to stand and wait for a few minutes while the girl at the front desk finished a personal conversation with a consultant. Finally they had me sit down and I filled out some paperwork.

The girl at the desk then yelled across the store to a consult, "Would you take this Bride?" The consultant replied that she was in charge of the floor at the time. "So you can't take the bride?" "NO!" I was feeling a little weird by this time almost as though I was intruding. I sat there a bit longer while the girl found someone to help me. She told me to go look at shoes while I waited for the consultant. I waited for about 10 minutes and finally someone was calling my name across the dressing room. She was a nice lady but seemed to be in a huge rush and took about 30 seconds to flip through their catalog so I could show her the dresses I wanted to try on.

I tried to explain my wedding and what I wanted but she didn't listen and just wanted me to point at pictures. She brought me three dresses to try on and then left. I tried one on and waited and waited and waited some more. I was about to take it off when she finally came back. She made me get up on the pedestal by the mirrors and then left again. I got the idea the poor lady was helping 3 other brides besides me.

I finally just went back in the fitting room and got dressed. I was not interested in trying on anymore. The store was dirty as well and the dresses were expensive! I said what I had to to get out of the store. I have been getting calls from them all day but I will never go back. I felt so saddened and discouraged by the whole ordeal! I was so excited to start dress shopping, but that almost ruined it for me. The attitude, the surroundings and the waiting!

I called my Mom crying to tell her how turned off to the whole thing I was, and she has promised to help me again in a few months. I can tell you one thing: no matter how many calls and e-mails I get from them I will never again set foot in their store. The dress I tried on was beautiful but I will never purchase a gown from David's Bridal.

KENNESAW, GEORGIA -- I had a terrible experience with David's Bridal from start to finish! I am a bridesmaid this month. Since we are all scattered across the country the bride thought it best to use David's because of the convenience. I really wish she had chosen Ann Taylor instead (they have beautiful wedding attire and amazing service). My fiasco started when I initially went to try on the dress the bride had chosen. She emailed us the style numbers-- all of us to have the same skirt with 3 or 4 tops to choose from. First off, the sales associate seemed very unwelcoming.

I gave her the style numbers, tried them on and decided to wait a week before ordering. Good thing!!! Because when I went back to the store I discovered she had me trying on the wrong dress! Crisis averted! I ordered the correct one in a size 4. Dress came in-- SIZE 8! By this time it was too late to re-order. Fast forward about 3 weeks and I find out I'm preggers. Very excited and actually relieved they ordered a dress that was too big because I'm starting to have a baby bump.

Here I am now 1 week out of the wedding date and the top is tight. I called and asked if I could exchange it for a size larger if they happen to have a floor model in the color and size I need. They said it would not be a problem and to come on down. The "greeters" are super friendly until you actually need help. I go in and they refuse the exchange because the item had been altered! What?!

I assured them that it was sold to me in this condition and the saleswoman in a round-about way called me a liar. She was rude, unwilling to make any kind of effort to help and quite frankly making me VERY upset. I kept telling her that I did not touch the top in any way and she went on the say in a snide tone that it appeared to have been let out and made larger-- so now I'm a liar and fat!

Who speaks to a customer this way? I agreed that may be was tailored by a previous customer, but that I surely did not do it and they sold me a tampered item! I could feel my blood boiling and as I started to raise my voice I just gave up and said that I would attempt to have it "let out" again and she said "Yeah, AGAIN!" as if to call me a liar one more time! I could not believe the treatment I got from this lady. I sent a certified letter to their Corporate office and copied the store manager and intend on pursuing this matter until I am satisfied!!!

Do not shop at Kennesaw David's Bridal. They will ruin your event! And lastly, they have no customer service info available-- I wouldn't either if I ran an operation like theirs. I had to dig around on sites like this to finally have the pleasure of leaving a VM that will never get returned.

BOWIE, MARYLAND -- I went to David's Bridal to find a wedding dress for my wedding in June. I found a dress that I absolutely loved, and told the salesperson that I wanted to order it. She said that David's Bridal only sells the dresses off the rack and that I couldn't order another one. I didn't like that idea because it had been tried on so many times, but I agreed. Luckily, my mom inspected the dress as I was taking it off and changing back into my clothes and saw that there were makeup stains all over it. When we pointed it out, the salesperson seemed irritated at us and said that she would see if they could get the stains out.

She took it to the back of the store, and then returned saying that the stains wouldn't come out so they would order me another one. We did that, and they gave us a delivery date. So a week after the delivery date had passed, I called and they told me that my dress had arrived. I went in the afternoon after work to pick it up. There was only one customer besides myself in the store, but I stood at the counter for a full five minutes while the sales associates talked and finally someone asked me if I needed anything. They went to the back to get my dress, and put it in a garment bag, offering me a glimpse as they zipped it up so I could verify it was the right dress.

I should have asked to try it on, but I saw how slow they all were and I wanted to get out of there, so, stupidly, I took it -- after waiting another ten minutes for someone to come over and ring me up. I ran it to my mom's house because she has a cedar closet where I knew I could hang it without worrying about bugs or anything. I had to run back to my house since I live kind of far away and had to be at work in the morning. So that Saturday, four days from when I picked it up, I went to my mom's house to try on the dress and show my sister. I laid out a sheet so I wouldn't get it dirty, and my mom brought the dress down.

She laid it on the bed and unzipped it for the first time since we left the store, and there was a black mark all along the bottom like someone had worn it and walked across a dirty floor. I couldn't believe it, and we decided we would have to take it back to have them fix it. But I wanted to try it on to show my sister, so I did. The dress would not zip up by about four inches. The dress I had tried on in the store fit perfectly, it was not going to have to be altered at all. I immediately called the store, where the salesperson listened to my story and put me on hold. She got back on and said, "The manager said that once you took the dress out of the store, we can't do anything."

I asked her about the sizing issue, since that obviously was a mistake. I explained that I was the exact same size, and even said that I would come into the store and try on the dress I tried on before to show that I had not just gotten fatter, which is what she implied. I asked to speak to the manager, and was told she was really busy and couldn't talk to me (no offer to call me back). I said I would wait for her, and she she sighed and told me it would be a while. It was, but I waited. The manager was extremely rude right from the beginning.

I said that I completely understood that they couldn't do anything about the stain since there is no way for them to know what I did once I left the store, but that the sizing issue was something I really felt the store should take responsibility for. I tried very hard to be polite, but she basically told me I was lying, and was very short and rude about the whole thing. So basically I'm out five hundred dollars and have to start looking for a new dress. I was stoked to get a dress for so cheap, but I guess it's true that you get what you pay for. I'd rather spend more money to get what I asked for and not be disrespected. Stay away from David's Bridal!

TRAVERS CITY, MICHIGAN -- Over 3 months to ship a bridesmaid dress! Was suppose to get it at the beginning of the month and still hasn't showed up.

PORTAGE, MICHIGAN -- Felt rushed and as if we didn't really matter our so-called consultant left us several times. We had to look for her and she was basically a joke. Never had such poor service had we have today. Can't believe we drove and hour for that shitty service.

ERIE, PENNSYLVANIA -- Visited the Millcreek Mall store 3 times and on 2 visits did not feel comfortable with the stylist. They did not seem to me to feel I had money like everyone else did. Today stylist Chandler ** was such bright relief. Thank you for making me feel my business mattered.

ROBINSON TWP, PENNSYLVANIA -- They botched my dress. One side was shorter than another. They were supposed to alter the upper section of the dress...it seemed bigger than when they started. All they did was add in Breast pads. My daughter was returning an online order. Could NEVER reach customer service to even get the return address. I DEFINITELY do not recommend ever dealing with this store.