Delta Airlines Consumer Reviews - Page 5

I was booked to fly from Louisville through Atlanta to Helsinki on 31 July 2009. The international leg, from ATL to Stockholm was to leave ATL at 8:00PM. I was on a 1 hour feeder flight from Louisville to ATL, scheduled to leave at 4:30PM, giving me over 2 hours to make the connection. We boarded the Louisville flight an hour late and then they announced that the plane would be delayed at least an hour, making it impossible for me to make the connecting flight.

I called Delta reservations from the gate and the only thing they could do was rebook the same itinerary for the next day, 1 August. That meant that I would be 24 hours late getting to Helsinki and paid for a hotel room there that I did not use. The next day returning to the airport I first stopped at the baggage claim office to inquire about my bag that had been checked in yesterday.

The clerk looked it up and told me that the computer showed that I had checked it in yesterday. Well, (duh), I was there for that. Where was it now? Did it leave with the plane yesterday? Was it offloaded as unaccompanied baggage after my itinerary was updated? Didn't Delta scan the barcode on each bag as it moves from location to location? He told me that "In a perfect world the baggage handlers would scan the bags. But usually, they do not bother downloading the scanned info into the computer." So Delta had no idea where my bag was.

Hoping the bag made it to ATL since it was not in the local pile of bags, I ultimately made it to Stockholm, for the remaining 1 hour flight to Helsinki. Due to the one day delay I could not get on the Helsinki flight that departed two hours after my Delta flight arrived and was told I would have to wait three additional hours for the next FinnAir flight, for a total of 5 hours in Stockholm.

Trying to check in for the Helsinki flight with an eTicket emailed the previous day from Delta after the itinerary change, FinnAir told me since this was an inter carrier international flight, I also needed a paper ticket as well as the boarding pass even though I had a printed copy of the eticket itinerary from Delta with me. I was bounced from office to office until someone told me to go to the Delta office, a 15 minute walk away in the original arrival terminal, to have them print out the ticket. I walked back to find the office closed. Delta has only one flight a day into and out of Stockholm and after the departing flight, they close the office at 2:30 in the afternoon.

I next stopped at an Air France office since they were a "Sky Team Alliance" member with Delta. The woman at Air France called Delta reservations in London and was told that Delta had printed out my ticket. My question was "Where?" The agent in London did not know. I finally called the Skymiles AMEX card assistance number and got someone at AMEX who forwarded me to Delta reservations who finally generated another ticket, sent to the FinnAir ticket counter. Thanks to AMEX I made the flight.

When I got to Helsinki on Sunday 2 August my luggage was missing. This started two more days of phone calls from Helsinki to Atlanta. (What do you think that cost?) It turned out that my luggage had made it to Atlanta from my original flight but since the connecting flight had departed it sat in luggage limbo and did not get loaded on the next day's flight or the flight the day after that to Stockholm. After my calling them they managed to get it on a flight to Amsterdam and on to Helsinki. I received it Tuesday evening, 4 August, after I had gone out to purchase clothing for over $250.

I got to use the contents of my baggage for one full day as my departure was early in the morning on Thursday, 6 August. So I paid for extra clothing, a hotel night I did not use, two long cell phone calls to the US from Finland, with at least half of the cell phone time used up waiting on hold for an international service rep, and a taxicab ride returning from the airport the first night as I had my daughter drop me off as she left out of town. The final insult came on the trip back when I noticed that my Skymiles number was not printed on my boarding passes.

Upon arrival back in Louisville, I stopped at the ticket counter to get the agent to add the miles to my account. He first told me that it was a Northwest ticket and not a Delta ticket and I would have to take the matter up with them. I pointed out to him that Delta bought Northwest and had consolidated their mileage programs. Besides, my wife, traveling with me, had her FF number on her boarding pass. Why was that different?

The agent called another agent over and this guy could not figure how to add the mileage either. I just told them not to bother and I would do it on-line. It makes you wonder, “What kind of people do they hire?” They don't understand procedures nor follow the procedures, like scanning the baggage barcodes to track the bags.

I have been the Delta preferred member from past 10 Years. I remember the time 9 years ago when you were greeted by very friendly Delta agent to the agents now who would not even say hello to you, just nod their head after you greet them. My recent experience with Delta has been a nightmare. My parents were flying to India from Atlanta airport On July 27, 2009 Flight DL 0184 at 8:05pm. The reason they choose this flight because they are over 63 and did not wanted any connecting flights. They wanted straight flight to India.

By the way they always love to fly by Air India. I advice them to take Delta this time and not only that I also enrolled them in the so called sky mile program. (I am the Platinum member and so is my husband. Well that does not mean anything to this Delta people anyway).

So we arrived at the airport at 5:30pm and were standing in the line at the check in counter from 5:50pm. My parents were finally able to check in at 7:23pm. Agent name ** was checking them in. They had four bags and were taking additional bag with them. ** checked their four bag in and advise us it would be $200.00 for additional bag. My dad took out $200.00 for the additional bag to give to **.

At that moment (7:33pm) ** informs us my parents are going to miss their flight since it was too late. Passengers have already started boarding and there is no way for them to get into this flight. He told has very rudely we should have got to the airport 2 hours prior to our flight. Well we were standing in line right in front of them from 5:50pm, flight was for 8:05pm so technically we were 2 hrs prior to our flight time.

We told ** we were two hours prior to our flight time and standing in the line from 5:50pm so how is it or fault for missing the flight. ** kept arguing with us that we should have been on time at the Airport which is 2 hours prior to our flight time. When we argued and asked to see the camera to check since when we were standing in line on time another over smart agent informs us we should have been 4 to 5 hrs prior to our flight time.

I demanded to show me where it says on website or anywhere else that passenger is supposed to be 4 to 5 hrs early prior to their flight time, he walked away. Meanwhile ** kept telling us that were going to miss this flight. They have closed all the door etc etc. I asked ** to reschedule them for another flight which he refused too since that was the last flight.

OK I understand that part so I asked him for next day and he said you have to buy another ticket. That made us very very angry. I asked him if Delta would pay for their flight since it was not our fault for missing the flight he said no. He kept on saying we should have been on the time at the airport. I got very mad and asked him what part he did not understand. I asked him to check his security camera and he said no. OK My husband asked to speak to the supervisor and he called for one.

It was getting late so I was frantically looking for Delta office or somebody to talk to. We asked to see if they would stop the plane since it was one stop destination. While trying to find Delta office or booth I saw a lady wearing Delta T Shirt so I explained her my situation and asked to see manager. She replies, "Well they called one for you. He should be here any minute. He is wearing red blazer so if you see one get him." She further said "€œI do not know which one I should call" and walked away.

I sported a guy in Red Blazer and told him he needs to hurry otherwise we will miss the flight. He took his own sweet time to get to our counter and when he did he was worse than **. ** is the worst supervisor ever. First thing he says€ "You people do not get here on time and than you miss flight, so what can I do"€. We all screamed at him that we were on time check your camera. He still was being very rude and got my parents the seats number.

He told us "You did not even had seat number be glad I got you now. Since you have done this through travel agent its not our responsibility". I could not believe my ears. Instead of apologizing he thought he did us a favor. ** had already checked our bags in so we had to get this flight otherwise we would loose our luggage.

My dad asked supervisor to let his extra bag go and was willing to pay $200.00 for additional bag. He refused saying "All the doors are closed"€. My dad kept requesting him that "Please ** how can I leave my belonging here. Here is money for additional bag let us go". ** replied€ "It is not my problem you are travelling with excess luggage. You can give your daughter you bag to take back with her and stop talking and catch your plane otherwise you are going to miss it".

My dad again pleaded "** I am not sure what I have in that bag please here is $200.00 and let us check the bag in"€. ** replies€ "Well you should know what you have in that bag since it's your belonging and you packed it". My dad argued he had 5 bags between him and my mom and has spread out everything so how can he tell what is in what bag. ** the Idiot Supervisor with very poor communication skills kept on telling us you are going to miss the flight if you keep arguing with me over the bag. He further reminded us next time we are supposed to be on time.

It was 7:50pm by then. Since my parents four bags were already in the plane they had to catch that flight. I am not kidding we all ran to catch the flight as if we our running for Olympics. Please bear in mind my parents are 63 and 66 and they had to run to clear security and catch train to get to their plane. My mother with bad knee almost had a panic attack.

I went to check with the Delta people to see if my parents were able to catch flight or not guess what. When I reached the counter ** was telling other passengers about us. He was telling them how irresponsible we were etc etc. Seeing me he stopped and looked at me, I asked him if my parents were able to make it and he said well they had plenty of time they should. I asked him to asked the computer to see if they did for sure ** for a minute than as if doing me a favour asked me last name and informed me that they already did 30 minutes ago.

I told him that s not the right person so he asked my dad's first name and complained for having same last name like the other passengers. Another Delta agent standing next to him explained him that ** are like Smiths very common last name. He did "œhuh" and than said in a very rude tone €"ya they did".

I am extremely disappointed with this airline. Every year the service is getting worse from bad. Being Platinum member this is very very disappointing and sad. I am never ever going to fly with delta. My family travel through Delta twice a year. Delta has lost all our family business. No wonder this airline is not doing well. Why don't the agent understand customers are the reason why they are getting their pay check. All ** should have done was try to help us rather than fighting us and showing their powers.

There are very good unemployed people. Delta should get rid off people like ** who are ruining their name and reputation and hire Some good people who wants to work and not just collect their pay check. I called this evening at around 5:00pm and was greeted by ** who truly was walking example to great customer service. He apologize to me for my inconvenience and offered me $100.00 voucher or 5000 points.

I refused on both but I do appreciate him taking time to listen to my concerns and address that to his supervisor. People like ** should be awarded for their professionalism and excellent customer service. He was very patient and very professional. Reminded me of great Delta experiences decade ago. It's people like ** who leaves up to that standards and people like ** who has ruined Delta reputation. They should be fired.

TAMPA -- Listed below is exactly what I sent to Delta's Customer Service form online. I am waiting to see if I get any feedback. I was on Flight ** from Houston to Atlanta prior to this flight. My father was travelling from another state and happened to be passing through Atlanta at almost the exact moment Flight ** landed there. We were to meet in Tennessee to go river rafting together and just spend some time together right before Father's Day. Since we don't get to see each other much due to my constant travelling for business, I opted to have my father pick me up in his car in Atlanta; thus I did not travel on the flight below.

I called reservations to see if I could get any money back for not using that leg (we were already on the road heading to Tennessee when I called) and was informed it would cost me at least $150.00 since my ticket was essentially cancelled when I missed that leg, despite the fact that my return is on a different day.

I was on a cell phone and we got disconnected and I called back and talked to a ** (spelling uncertain) located in a Tampa call center, who told me the same thing. I asked for a supervisor, and was put through to a ** (spelling uncertain); I don't know if she was in Tampa or not. ** was very sarcastic and hateful from the outset of the conversation, and told me the same thing and that was just how it was. I asked for her supervisor, and she said she didn't have one. I kept asking for her supervisor or boss and she kept saying she didn't have one and the conversation was about to be over.

She then recanted and said "there was no one you can talk to here" and proceeded to tell me, in a VERY deliberate tone (seemed to be for the benefit of the recorded conversation to justify herself versus a heartfelt statement based on her tone) that she felt threatened by me.

I continued to ask for her boss, and then asked if she was the CEO of Delta/NWA, to which she basically would not reply. She then also mentioned (again, she had done this earlier) that the conversation was being recorded and they "would have a copy of it in Chattanooga" or something like that. I don't know if this meant to imply I would have difficulty if not being not allowed on the plane in Chattanooga or not; it pretty much made no sense at all to me (the statement) but I took it as a threat from Lorraine. Eventually, she hung up the phone on me.

I proceeded to make other travel accommodations for less than the MINIMUM of $150.00 it was going to cost me with Delta. I own a small business and we travel a LOT for our work. I buy most of the tickets for our company; I just checked and I personally purchased 87 tickets last year from different airlines and my employees probably purchased another 50 or more.

I am hoping to get some satisfaction here, not primarily over the $150.00; if that is your standard policy so be it and let the buyer beware (although I DID check several of your competitor's tickets from ones I had bought in the past and their fare rules indicated this COULD happen not WOULD). My primary interest here is in getting some type of feedback from someone in management or Customer Service (definitely NOT in the Reservations section, unless it IS **'s boss - I am confident she has one) on this matter. I talked to someone on the phone in your SkyMiles program and they said I could expect a response within 48 hours from you on this.

I would like this to be a phone call from someone, not an email if this is possible. I invite you to listen to the tape of the conversation and judge for yourselves. As I indicated earlier, if one of MY employees talked to a customer the way I was talked to today, there is a very good chance they would be terminated from their position. Getting ** fired is not my goal here; maybe she was having a bad day. I know I am on some antibiotics and pain medicine right now myself and not feeling real well.

The following is not a threat, but a fact. If I do NOT get a response by the evening of **, I will be sending out two emails. The first will be to all of my employees directing them to not use Delta (unless absolutely unavoidable) for business travel both due to your airfare policies as well as the LACK of customer service I experienced tonight.

The second will be an email to myself, with the 2000+ business contacts in my Microsoft Outlook Address Book (approx. 99% of which are business contacts, and I couldn't begin to venture a guess as to how many flights per year are represented by them) blind copied telling them that, if I was them, I would avoid Delta in their travel plans unless unavoidable.

Again, I am not trying to threaten or intimidate anyone here with these statements. However, I am very serious about this situation and I will be following up on it. As the owner of my own business, I can appreciate the difficulties you have trying to achieve customer satisfaction.

My brother was supposed to fly out of Augusta, GA to Atlanta, then on to White Plains, NY. That was at 4 PM yesterday. It is 2 PM the next day and he is still NOT in White Plains. The flight from Augusta was delayed because of inclement weather in ATL. These people wouldn't know what bad weather was if it bit them in the butt! I've flown through hurricanes and blizzards and they're afraid of some rain and lightning? By the time they got to ATL, the original connection had also been cancelled.

However, for some reason, Delta decides to cancel the next flight to White Plains as well. Why? Beats him and me. They don't like to tell anyone anything! Now I'm on the phone with Delta and they're telling me the next flight is at noon the next day (today). BULL! I know there is an AM flight because I've taken it before! There was an Air Tran flight out that night but Delta doesn't have an agreement with them so they couldn't get it for him. My theory - BUY him the darn ticket!

I finally get him on the AM flight after telling the lady (who really doesn't speak English well), that I didn't care if God or the Pope had to be bumped from the AM flight, my kid brother was going to be on it! I also got him hotel and food vouchers. That settles it, right? WRONG!!

My brother calls me at 11:30 PM from the AIRPORT! The first agent that tried to get him his vouchers was nice but her computer went down. She directed him to another counter. The rotten snob told my brother he's too late. It was 10 PM and time for here to close up and go home! GO HOME? Must be nice. That's what this poor kid is trying to do!

After three, yes three, more counters, he finally got his flight information. However, since it was now after 11 PM, he didn't want to go to the hotel because he was afraid of over-sleeping. Can't say that I blame him. No problem, the lady gave him a bag with toiletries and a clean T-shirt in it.

Now here he gets on the 8:30 flight this morning. Takes off on time - GREAT. Pilot tries to land at White Plains and can't see the runway. I have flown in and out of that airport more times than I've had birthdays and I have NEVER had that problem! Are the Delta pilots blind or just drunk? They re-route to Wilkes-Barre, PA then CANCEL the flight! Now they have to board everyone onto a bus for a 4-hour bus ride!

This is ridiculous! I will never recommend or fly Delta and I will avoid the ATL airport at all costs! I should have paid the extra $50 and flew him US AIR. He'd have been home last night! Delta customer service in almost non-existent both in person and over the phone. I'm going to call them today and raise holy terror among those people. If they offer me a free flight, I'll gag. How about a refund Delta?

DALLAS, TEXAS -- On 14 March before we even left for our vacation on 2 April 09 our Flight Itinerary started to change on the Atlanta flight from Flight #5235 to Flight #5630. This was just the beginning of this nightmare. Initially our flight #66 was supposed to depart at 12:10. Due to high winds and rain in Atlanta, it kept being on delay. We had 3 delays on departure times for this flight. We kept going to the counter to get ticket changes to reflect the new delay times.

Around the third ticket change, they told us we would probably have to go home and come back the next day and try to fly out then. They also told us they could get us to Atlanta, but they couldn't guarantee us a flight out of Atlanta and we would be there at our own expense. This was not a valid option because we were trying to get to Wilmington for my daughter's wedding reception.

On the third ticket change I received a phone call on my cell phone from a man identifying himself as a Delta Airline representative. He said €œI needed to check our tickets because the DFW Delta Airline representative put the wrong date on our tickets. Instead of 2 April it should be 3 April and I needed to go back to the counter and get the ticket changed again. I went back to the counter and explained the phone call to the first representative (a female).

She said €œthat information was not correct and she looked in the computer and said I can get you to Raleigh, NC instead of Atlanta. Now this just opened a new can of worms. My ticket said I was to fly to Atlanta then into Wilmington, NC which was my final destination. Instead I had to jump through the hoop to make arrangements to get from Raleigh, NC back to Wilmington, NC about 2 and half hours away.

I had to impose on my daughter working on her wedding reception to drive 2 and a half hours to pick my sister and I up late at night from the Raleigh, NC Airport when we were supposed to fly into the Wilmington, NC Airport. She was inconvenienced on her time, her gas and mileage on her car which was not what I paid for when I purchased these tickets.

This is still the third ticket change episode when the female representative passed us off to another male who walked up which he identified himself as a supervisor. I explained to him the same story that the Delta representative who called on my cell phone told me about changing my ticket because of a date error. The supervisor looks our tickets up in the computer and tells the female representative that another Delta representative had taken our seats and changed our tickets date to fly out the next day.

By this time we were livid with anger. The DFW Delta representative Supervisor said "Enough€. We are going to book you two on American Airlines," (ticket change #4) to fly out at 4:30 that afternoon. That is just what he did. Needless to say that flight as well experienced a delay but we boarded at 6 PM that afternoon and arrived in Raleigh, NC instead of Wilmington, NC around 10 PM that night which we still had to drive back to Wilmington about 2 and half hours away.

Now to the luggage episode. I was charged $220.00 to ship my luggage through Delta Airline and this was beyond ridiculous. My sister and I were charged 40.00 just to check in. I was charged $180.00 for 2 bags at ($90.00 per bag; my God!) for luggage which was overweight. Come on now, help me to understand this. This cost me more than the ticket did.

Once we picked up our luggage when we got back to Wilmington, NC it was soaking wet. So wet that our clothing inside was soaking wet to include what we were going to wear for the wedding. We both had to buy something else to wear to the wedding and this is unacceptable. I have never been so disappointed at traveling in my life.

We had such a horrible and stressful trip with Delta Airline that relieve some of the fear of excess and overcharged baggage fees, I shipped my luggage home ahead of me through UPS which cost me another $75.00. This was an additional charge which totaled my luggage fees to $275.00 and this is undue stress, frustration and unacceptable business practice to impose on a passenger.

During our departure from Wilmington, NC Airport to return home through the DFW Airport. I told this horrible experience to the Supervisor behind the counter and he strongly encouraged me to write Delta Headquarters and tell them of my dissatisfaction and this horrible act of injustice. I will like to add that they were very polite and very understanding. Our flight was delayed once but we caught the next flight and arrived home safely and stress free. I hope that Delta Airlines will take this injustice into consideration do the right thing and treat their passengers in the future with more sensitivity, understanding and compassion.

ATLANTA, GEORGIA -- I am a loyal Delta Air Lines customer. I consider myself a savvy traveler; it is rare that I check a bag. I have usually one personal item and my laptop bag that is placed under the seat in front of me. My laptop bag often weighs more than my rollerboard because of the computer and other personal items.

A couple months ago, I planned a trip that is coming up over Easter weekend in April. When I made the reservation online, I intended to take my 3 year old Chihuahua with me. I called the 800 number on the back of my Gold Medallion card to speak with a customer care representative. I explained that I planned to travel with my 3 year old, 5lb Chihuahua, and asked what else needed to be done to arrange this. My intention is to carry on my dog, in an approved carrier, and a rollerboard, thus being fully in compliance with baggage regulations.

The representative informed me that the fee for an “In Cabin Pet” was $150, each way. I asked when the price had changed and why the fee was so expensive. She then told me that I would pay the fee at the ticket counter and they may or may not charge me $150 or I may even be charged less, or not at all, depending on the ticket agent. She advised that a note was in my record that I would be traveling with an animal. Needless to say the call ended and I still had no answers.

As my trip draws near, I decided to seek additional information. Early this week, I sent an email to customer service via delta.com to see what I could find out about the policy and fee. I received a very curt response that I find totally unacceptable. I sent a response back and what I received from another representative was lengthy but uncaring and it was meaningless. As a customer and a Gold Medallion member, I feel that my loyalty to Delta is not reciprocated. I am speechless as to why such an excessive fee for an “In Cabin Pet” would be charged to customers that have their animals confined in a carrier and will place them under the seat.

What is the justification for $150 each way? My pet is 5 lbs when my laptop carry on bag is usually double or triple that weight. My pet and pets of other Delta customers, will not receive “service” or special treatment from airline personnel. As a matter of fact, most of the time customers that travel with pets do not disrupt other customers around them and the crew either does not notice or certainly does not provide anything additional. Please help me understand the logic here, I am at a loss!

Due to my travel destinations, I see many families on the airplane. Lap children, under the age of 2, and weighing X amount are allowed to ride on their parents LAP with no additional fee. Does that child get passed over for a drink and a peanut or cookie? I think not. Bottom line, if I were traveling with a child rather than a dog, (that I consider to be my child by the way) I would pay no fee. It's really not a “fee”, it's a penalty to those of us that love our animals, treat them like children, and want them to travel with us.

This policy has affected my loyalty to Delta. I live in Atlanta so there is no way I can say I won't fly the airline any longer but I will consider other options before booking my business or pleasure travel with Delta because of this situation. When the fee was $30 or $50, or whatever it was, that was silly but tolerable. With the difficult economic times your customers and your airline are facing, I think you would want to keep the loyal customers that you have. Your “In Cabin Pet Policy” is ridiculous, unjustified, penalizing, and unnecessary. I won't even mention Pets as Cargo or Pets as Checked Baggage!

I have shared this information with PETA and the Humane Society of The United States and requested that they look into the Delta Air Lines pet policies as well as the policies of the other airlines. I am also a Humane Society volunteer and I will share this information with other members, volunteers, and adoptive parents.

The resolution that I would like to see is a reduced fee for your loyal customers and an acknowledgment by Delta, that you have customers that love their pets like children and want them to travel with them in a way that is not an economic penalty that rivals the cost of a regular ticket.

ORANGE COUNTY AIRPORT, CALIFORNIA -- I wondered how long it would take delta to ruin what was, arguably, the country'™s best airline. Unfortunately, it took much less time then I had anticipated when I booked what will be my last flight on delta/Northwest. I booked a flight on NWA.com for myself, my wife, and my sister-in-law from Oregon, Wisconsin to John Wayne airport in California. We were scheduled to depart Oregon on February 26, 2009.

Unfortunately, mother nature had other plans so we were rescheduled on the same flights on the 27th. Lucky for us, I was able to deal with Northwest people and everything was taken care of with a simple phone call. It was the level of service I had grown accustomed to from Northwest over the past ten years.

Contrast that with the "€œfrig you"€ attitude I experienced from the delta bunch of ignorant, non-professional, idiots in Orange County when we tried to return on March 3, 2009. It is difficult to express in words how horrific that experience was for me and others. I'™ll start with my arrival at the airport. We drove by the terminal the first time and, we thought, had missed the Northwest sign. On the second pass, my brother-in-law said that the sign must have fallen down but he had traveled on Northwest from Orange County many times so he dropped us off at the south end of the terminal.

I dragged our checked baggage into the terminal and still was not able to find the Northwest counter. I asked a TSA person and was told that I had to go to the north end of the terminal and check my baggage at delta. So I lugged the baggage down to the delta area. When I got there I found three lines, none with any markings. I asked a person in line 1 what it was. He informed me it was for delta frequent fliers. He said if I was checked in I could get in the line next to him and use the kiosk to check my bags.

Now by this time the line had gotten longer so I slipped the bags out to the curb and got in line for curbside baggage check (as suggested on my online check in). I worked my way to the front of the line only to be told that since I was a "œNorthwest person", I could not use curbside baggage check! Just an aside. There NO SIGNS anywhere providing any information (more on this later).

By this time I had been at the airport for 45-minutes and had accomplished absolutely nothing. Hauled the bags back inside and, seeing it was very likely I would miss my flight, I sent my wife and her sister ahead and told them not to worry about me if I did not get on the plane. So I am back in the line and one of the delta baggage witches asks if anyone is on the 6:45 to Atlanta. Several people raised their hands and they were brought to the front of the line. When I asked about the 6:45 to Minnie, I was told they had to take care of the Atlanta (translate "delta"€) flight first.

I finally get up to a kiosk and after several attempts I ask the delta service witch for assistance. She tells me I am too late to check my bags and proceeded to "explain" to me I needed to be at the airport in time to check my bags. I told her I was there on time but there are not any signs outside telling me where to go to check my bags.

She then told the first of many lies that I would hear from various delta folk in the course of the morning. She said the airport would not allow them to install a sign. (I just got off the phone with the airport administration office and was told they were not aware there was not a sign and they would under no circumstances forbid an airline from posting a sign).

The next step in the folly was when a delta warlock came over and told me I was in the wrong line as the Northwest system does not talk to the delta system and only one kiosk (the one in the last of the three lines) was where I had to go to check my bags. So once again I move to yet my fourth line and wait my turn. I make it to "€œnext in line"€ and a little oriental delta witch appears and says she "€œknows a secret way" to make the delta kiosk work so she grabs my boarding pass and runs off. While this is going on, three other people use the kiosk I could have been using, to check their bags. At that point the little witch returns and "so sorry, I can't get it"€.

At that time I told them they could keep the damn bags I was going to try to catch my flight. After clearing security I did an OJ, running to my gate, shoes and jacket in hand. As I approached the gate, I saw the plane was still at the gate and the door to the jet way was open. I handed my boarding pass the delta gate witch and she said "The flight is closed." By now three of my fellow passengers were at the gate as well. Despite our pleadings, she refused to even call the plane. Incidentally, the plane remained at the gate for another 11 minutes (I timed it).

I then asked about getting rebooked. After another fifteen minutes the CS witch got me rebooked on the 3:50PM flight arriving in Oregon at midnight. When I asked her if that was the best she could do, she replied (here comes another lie) "œYes. I'™m sorry I even checked all of the other airlines."€ So I went, put on my shoes and got a cup of coffee. Then I thought, why should I believe that witch? I am a Northwest person and she is a delta witch who could not care less about a Northwest flier.

So as I walked back towards my original gate (gate 3) I noticed that United had a flight to O'€™Hare just starting to board at gate 5. I asked the United Angel if there was room on the flight and could I make any connections to Oregon. She checked and said yes there were seats and she could get me on a flight to Oregon arriving in Oregon at 4PM. I had to go back to the delta witch to get my ticket and she presented yet another lie when she said that flight did not come up on her earlier search. She was SO surprised when she found it this time. She issued the tickets and I was off in the Friendly Skies.

I arrived in Oregon on time and then set about getting a handle on my baggage. A wonderful Northwest baggage agent in Oregon took care of everything in a professional and cheerful manner. It is a shame that people like her are going to all be replaced by the brown booted, uncaring delta androids.

I want to thank Northwest for hundreds of thousands of miles of professional, courteous, and above and beyond service. It is sad to know I have flown my last flight on my favorite airline. My future travel will be on United, American, Midwest, or Southwest. I will NEVER, EVER set foot in a plane operated by the androids. In fact, I will use every means I can find; the internet, blogs, letters to editors, and networking to do my part to warn people of the hideous service (or lack of service) they can expect from the androids at Delta.

CHICAGO, ILLINOIS -- On December 21 our party arrived at O'Hare airport at 4:30 AM for our flight to JFK to connect to your direct flight to Cairo, Egypt. We had booked in February of 2008, 10 months ahead of time, for a cost of $6000.00. To our surprise, the flight to which Delta HAD MOVED US, WHICH CHANGED OUR ORIGINAL RESERVATION, had been cancelled. The counter person at that time was less than helpful, and said there was NOTHING THEY COULD DO FOR US, even though she knew we had an international connection and we had 10 hours to make it to New York. She suggested that we try to fly standby on the 9:30 AM flight, even though she knew it was overbooked, and of course we did not get on.

I feel that she gave us the standby option just to move the line along and get us out of the way, instead of really helping us. I looked at the monitors and there were no fewer than 25 flights leaving the airport that morning for NYC that would have gotten us to our connection on time, THAT WERE NOT CANCELED, but we were by your representative told that NOTHING COULD BE DONE FOR US. We even told her we would fly to Newark or LaGuardia and take a cab to JFK, but were told NOTHING COULD BE DONE FOR US. We asked if we could take a cab to Midway and fly from there, but were told NOTHING COULD BE DONE FOR US.

After not getting on the 9:30 flight, 5 hours after our arrival at O'Hare, we had to wait in line AGAIN at the front counter (since the gate person told us he did not have time to help us, even though he knew we had a connection to make), and finally found Ron who after about an hour of searching, got us on a flight from O'Hare to Rome with Alitalia that afternoon, with a connection to Cairo, which would only delay our arrival about 6 hours. Why wasn't the first counter person able to offer this alternative or others when we first checked in at 4:30 A.M.?

After arrival in Rome, the flight to Cairo was cancelled for no announced reason, and we were told to stand in line again. We split up and found different lines. After 3 hours, one of our party spoke with an Alitalia representative and after 45 minutes with her was were told that NOTHING COULD BE DONE FOR US, NOT EVEN A HOTEL OR FOOD, OR A FLIGHT OUT OF ROME. WE WERE STRANDED!

We found a booking agent, Flight Care, in the airport that finally could get us to Cairo the next afternoon on Egypt Air, but we had to pay 369.80 Euros each or $2114.96 US for 4 tickets to do so. (The Delta counter in Terminal 5 was closed for the day, and any calls we tried to make encountered a busy signal. The Egypt Air counter was closed too.) We found a hotel and food and headed back to the airport the next day.

We finally made it to Cairo on Tuesday night, but the luggage was nowhere to be found, even though we went to a different terminal to try to find the Delta Counter for help. We tried calling Delta for 1 ½ hours that evening trying to get information on our luggage, but all we got was a busy signal. We spent the next morning of our precious vacation time at the airport trying to find our luggage.

We went to the Delta counter and were told that they were too busy to help us and would take care of us after they had finished with the arriving plane which would be at least another 1 ½ hours. We had a friend who spoke Arabic and she finally found the right offices to get our baggage, which took another hour and money for the airport baggage service to release our luggage.

WE are very disappointed in Delta's support in the first place. We made reservations almost a year in advance, yet when the first flight was cancelled, Delta should have made arrangements for us to get to our connection in the first place, instead of us WAITING TO BE TOLD "WE CANNOT HELP YOU". The first counter person should have had arrangements in place when we got to the airport at 4:30 A.M. Your system moved our reservations in the first place; it should have moved us again to get to our connection.

We lost 2 1/2 days of a long-awaited, expensive, dream vacation because you did not have a system in place to help us, or counter persons other than Ron, who would help us. We should be compensated for the extra $3000.00 we had to spend for Egypt Air flights, food, lodging, airport pickup service, taxi back forth to the airport for luggage, and time lost to finally get to our destination, since Delta did not provide us with the transportation for which we paid.

The interrupted travel receipt states “we are doing everything we can to get you to your destination as soon as possible”. This certainly did not occur, since we ended up stranded in Rome, and had to get ourselves to our destination, at considerable expense in both money and time. We hope to hear from you soon regarding this matter.

ATLANTA, GEORGIA -- I arrived in Southern California at 4:33pm local time on 12/19/2008 after a 5 hour DIRECT flight from Atlanta, Georgia. Normally the first thing that I do after I arrive at my destination, is shower; however, I cannot do this because my baggage was lost. This means that I have no toiletries (such as my much needed acne medicine or sanitary napkins) nor any clean underwear. Perhaps I would not be so agitated if the airline industry wasn't currently fleecing customers.

Let's see: I paid close to 500.00 for my flight plus a 15 dollar surcharge - to check in ONE duffel bag! I expect to get an increase in service with increased costs; instead, somebody with the competence of a goldfish mishandled my luggage. The worse part is that nobody could tell me when or if I would ever get it back. Before I left the airport, I was told that it had not yet been scanned, so I went home and waited. The last thing that you want to think of as a traveler is that you will have to come out of pocket to purchase clothing, under garments and toiletries - in lieu of Christmas presents for your family! Needless to say, I did not get much sleep that night.

Fortunately, my bag was delivered to me at around 10:00am the next morning. What prompted me to write this review of Delta is that they refused to refund me the 15.00 that I paid to check my bag in. Can you imagine the audaciousness of Delta??? How dare they steal from their customers this way? Yes, when you accept payment for goods and services that you do not actually provide- you are STEALING! It's not like I asked them for a free plane ticket or voucher- just a refund of 15.00 measly dollars! On principle, they should have done this without me even submitting a request.

Tell me something. Why are passengers required to pay a surcharge for checking in ONE bag, if Delta cannot guarantee that their personal belongings will arrive unmolested??? Worse than being ripped off, or receiving bad customer service is the waste of my precious time.

I see my family twice per year. I should not have to spend one day of the trip waiting around my parents house wearing a pair of old underwear that I owned and left here five years ago, a pair of my mother's old sweats, and one of my brother's t-shirts, while new zits pop up on my face (yes that is what happens to us ever-so-fortunate acne prone folks when we go one night without our cleansing regimen) just because somebody within this organization failed to do their job!!!

I had a bad feeling about my flight experience when I first arrived to check in. My itinerary stated that the flight would be handed by Delta and to see a Delta agent. I reported to Delta and was sent all the way back to the north terminal (if you have ever been in Hartsfield-Jackson Airport during the holiday, you would know that this is a long walk to take while lugging a bag) because my information could not be located! When I arrived a young lady helped me check in after I became frustrated because the Northwest terminal claimed to not have my flight information!

Then, when I went to submit my luggage for check in, one agent was showing another the new procedure for sticking labels on the bags. I remember thinking,"wow, I hope my bag gets there. They don't seem confident in what they are doing." It's funny. I stopped flying American Airlines because on FOUR DIFFERENT TRIPS, they lost my luggage. I thought,"one time is OK- but four times is indicative that you are dealing with morons." I would even tell people that,"DELTA has never lost any of my luggage... I have never had any problems with DELTA or AirTran when flying..." I guess I jinxed myself!

At least American Airlines takes responsibility for their mistakes. When they lost my luggage, they offered me a voucher for my troubles! I have written to Delta twice and have been told both times that they will not refund my baggage fee and that I should write to their physical customer care address. Why should I have to jump through burning hoops to get a refund that is rightfully owed to me? I have filed a dispute with my bag in order to rectify the 15.00 charge and am currently awaiting the results of their investigation. Do not fly Delta airlines!!! They clearly do not value their customers!!!

SALT LAKE CITY, UTAH -- We saved up skymiles for years to take my daughter on her graduation trip. We then paid all the fees to transfer the miles from my account and my brothers' accounts into my husband's account and finally had enough for 3 international tickets (with the fees for transfer and the fees for booking a flight it's certainly not a free flight).

I began on the website trying to reserve a skysaver flight. I was very flexible on place and day, but every time I found a flight I wanted to book the website, which was very difficult work with, it would come up with the message that it was having trouble and please try again. So I did, again and again over many days when I had a few minutes, but could never book the flights I wanted, even though they were shown as available. Then one day having a little free time to call I called the number. They said that they couldn't work with me as it was my husband's account.

So that night my husband called. He was on speaker phone so I heard the conversation. He was told that A) there was no reason to call because they couldn't do anything for us that we couldn't do on the website ourselves and B) we should wait because more convenient flights would become available and there was no hurry to book flights. He would not even look at the flights we had from the website that we asked him to check, but told us he couldn't do anything for us we couldn't do for ourselves and we should wait as our trip was 8 months away.

Oddly, not once did he mention that the amount of skymiles needed for these flights was going up by 10,000 miles a piece in just a week's time. I think he was instructed by the company to put people off until after the raise in cost. Some customer service.

Well we were patient as instructed. I continued to try to use the website and wrote many emails about the problems I was having with the website. I continued to be told at the end of trying to book a flight that it could not be booked for me. Either different flights on different days had all been "just fully booked" or there were "problems with your request, please try again". That's just the tip of the problems using their system. I didn't bother trying to call because WE WERE TOLD NOT TO.

Then today I log in and the miles necessary have changed. I got no email, letter, any warning that this was going to happen. In fact I had been told by a representative of Delta that I should wait to book. If the website had worked, the customer service people had been willing to help, or even if they hadn't told me not to call back or warned me to book quickly instead of telling me to wait, I would have had my tickets. I called Delta and was told that they are not responsible for the website not working, the representative who advised us not to book at that time and told us not to bother calling because thy couldn't do anything that we couldn't do on the website.

They were rude, uncompassionate and surly. Not even an apology that this had happened to us and that we now will not be able to take our daughter on her dream trip. The customer service representative outright lied to us and said this was the first complaint they had about their website. Well their own blog site is full of people complaining about it as well as all over the internet!! Complete and utter liar, as instructed by the company no doubt.

We've been loyal customers on Delta, some years even having platinum status. My husband's company flies Delta. The company has been talking of changing to United, but we encouraged them to stay with Delta before. Now I will be encouraging them to use United.