MT PLEASANT TX -- I purchased a $15000 trailer, fully loaded with options. From day one have wanted a refund. All 4 axle hubs have been rebuilt, assuming from sitting in water judging from the painted over mud on the leaf springs. Had to properly align the axles, almost 1/2 inch off. Have rewired the charging system in order to charge the battery. Have had to replace the wireless hydraulic controller. Currently have a broken deck board to replace from a missing crossmember.
Will also add diamond plating to strengthen for the future. Am expecting to have to repaint as it is almost falling off and steel feels oily where missing, yes paint and primer both come off. I added over 100 deck screws to hold the untreated wood down flat. Dot bar under hydraulic dovetail needs attention as when it bounces, every bump in the road, it shakes the truck and breaks the marker light off on the end from contacting the beam above the end of it, and last but most importantly, the entire trailer has a twist/lean to it that nobody will even acknowledge.
The dealer has been less than helpful and understandably so, the manufacturer is not really interested in making this right. On top of the manufacturing flaws, poor quality craftsmanship, and product defect, I have 4 different date code tires, 2 different batch/brand wheels, 3 different style valve stems and still have no key to the chain box. Through my replacement part purchasing, personal labor, and the one shop that had time to work on my trailer, I am being reimbursed for strictly hard costs, nothing extra for down time, time picking up parts, lost load money, or overall devaluation for a defective and unsafe trailer.
Hopefully it gets stolen or burns and can use the insurance money to purchase a PJ, Load Trail, or Big Tex, which is what I should have purchased in the first place. I would advise anyone that will tow a trailer more than once a year to buy anything other than Diamond C. They are pretty but looks go only so far as oily brakes can kill people and out of state breakdowns take time away from your kids and family.
CALIFORNIA -- Have had my 47MD now for a few months and wanted to say how much I love this trailer. It is of the best that I've seen out there and I looked for a long time before making my decision. I have a pre-runner truck with extra wide beams and haven't found too many quality builders that offer a mid-deck like Diamond C. Their paint power coat has held up very well. I don't have a one complaint about this trailer or company, they stand by their product and have excellent communication.
I purchased a single axle utility trailer from Diamond C little over a year ago and far exceeded my original expectations. From hauling fence, yard equipment, and ATVs this trailer has been excellent choice. When it comes time to upgrade to a bigger and better it will be Diamond C.
MOUNT PLEASANT, TEXAS -- 6-month-old wood deck car hauler - The wood is splitting, warping, cracking, etc. Was told from dealer when I purchased it that it had 2-year FULL Warranty on EVERYTHING including paint. When you go to their website it states 1 Year Structure Warranty. I called Diamond C and the warranty guy rudely said they do not cover the wood because they didn't make it and that the warranty was merely LIMITED to their discretion and that I should have treated it but that it still wouldn't be covered even if I did. My issues...
1) The wood deck of any trailer is a MAJOR part of the "STRUCTURE".
2) Doesn't state "LIMITED" warranty anywhere on their website, brochure, my paperwork or anywhere else for that matter.
3) Brochure clearly states "Treated Wood". Why would I treat wood that was treated?
4) They say they do not warranty the wood because they didn't make it yet they surely didn't "MAKE" the steel they use, the tires, the nuts and bolts or any part of the trailer other than the welds. So how does that make sense?
Attached are 2 screenshots from their website. 1 stating that the wood is "treated" already. And 1 stating that they "stand by their product" as well as 1-year warranty on the "structure" as well is a couple pics of some of the bad wood. Keep in mind this trailer is only 6 months old.
They made it right....
After a 2+ month struggle the nearest authorized service center just replace all the wood deck with pressure treated and sealed wood.
Thanks Diamond C.
I have had 2 bad experiences with Diamond C dump trailers. The first experience I purchased a tandem 7,000 lbs dump trailer back in 2012. The second was purchased in June of 2017 tandem 5,000 lbs dump trailer. Both purchases were made a Flaman Trailers in Nisku. AB. The first trailer started to rust after not even 12 months, the leaf springs tips bend down and wore through the bolts on the connecting shackles.
The shackles from day one were always on an angle and never leveled from one leaf to another, putting all the load on one axle. Diamond C refused to pay for any suspension work. So I told Flaman Trailer to cut the suspension out and put tore flex axles in, which the cost was split between myself and Flaman. As for the low quality paint I got it sand blasted and re-painted. The total cost of my bill was over $5,000 for a 1 year old trailer.
Moving forward I purchased the second trailer in June 2017, why? I wish I didn't, because I like dealing with the dealer that sells them. Less than 6 months of having this trailer the pin at the top of the hydraulic cylinder fell out on the way to the dump. When the trailer was being dumped the hydraulic was now free from the box and was able to push on the cross beam of the chassis.
Before noticing the hydraulic ram bent the cross beam pulling both outside I-Beams, twisting everything in its path. We didn't notice right away because it was an extremely cold day and thought it was just lifting slow. Diamond C said they would ship and I-beam? Thousands of dollars in repair and they want to send $50 piece of steel which would probably cost $300 bucks to ship.
Diamond C warranty department said they had no control over what we did after it left Flaman trailers hands from purchased date. Again no warranty, again Flaman trailer is now fixing the trailer which we are splitting the cost. Seems to be a trend. I would recommend a different brand of trailer.
This is the first review I've done on a product I purchased... First off, I'd like to say that we did our homework before investing into a trailer that we use on a daily basis and that will last us a lifetime. We looked at the top names out there, how the frames were built, types of hydraulic rams that are used, the construction of the bed, basically the best invest for the price. We even went to several dealers of the top manufacturers and at the end of the day... it was an easy choice! Diamond C Trailers produces a well engineered product that exceeded our expectations, and their customer service is top notch! We will definitely be a repeat customer in the near future!
MY PLEASANT, TEXAS -- 6 months later, nothing. I am stuck with a $15,000 scrap metal pile of crap. Run away from this brand. Do not even contemplate this brand. Anything else has to be better. What a waste of money, the trailer I purchased to replace the one, a PJ, 60 day ownership experience, flawless safe towing trailer. Wish I had bought it first. Do not repeat my mistake, run from Diamond C and Roadclipper Enterprises. Crooks, liars, and since it is not a car, nearly no legal recourse or support. Going to be hiring an attorney soon.
MT PLEASANT, TEXAS -- I purchased a 20,000 lb capacity dump trailer with a gas powered hydraulic ram. This purchase was approximately three years ago and because of the quality of the trailer and the attention by Diamond C to a few concerns I had; we are contacting Diamond C to potentially purchase a 30,000 lb flatbed. I fully expect the same quality that we received with our dump trailer.
OKLAHOMA CITY, OKLAHOMA -- We purchased a Diamond "C" Car Hauler Trailer to transport vehicles between Dealerships. We use the trailer every week so we needed a replacement trailer that would hold up to heavy use and the ability to haul 7,000 lb vehicles. Upon the recommendation of a Diamond "C" owner we looked for a Car Hauler at the Diamond "C" Dealer in our area. We found what we thought was the perfect trailer for the job. It was a triple axle trailer with a load capacity of 10,000 lbs. We made a deal and bought the trailer.
The first week we started having trouble and it continued every week until we just could not depend on the trailer to make a trip without a breakdown. We had 11 tires blowout, the fenders cracked, the cross braces broke loose, the leaf springs broke, the spring holders broke loose and the wiring was constantly failing. We took it back to the Dealer many times until finally he told us that he could not do anymore to help us. I asked if he would approach the factory to buy back the trailer. He said that he contacted them and they would look at the trailer but it would have to go out of state and be gone several weeks.
We need to use this trailer every week, so that was not an option. We took the trailer to a local trailer repair shop and had the trailer rebuilt. We added cross braces, replaced the fenders, replaced the springs and the spring holders and the complete wiring harness. We continued to have problems. I contacted the Diamond "C" Factory myself and to my surprise, found them to be very understanding and helpful.
Bennie ** from the factory offered to give us full refund for the trailer. Because Bennie was so willing to satisfy us, we decided to trade the problem trailer for the right trailer from Diamond "C". Bennie gave us our full purchase price as trade-in credit for the new trailer. It turns out that the problem trailer was not rated for the loads we were hauling. Even though it had three axles that were rated to carry 10,000 lbs., the trailer was not designed or built to be used the way we were using it.
We traded for a 20' tandem axle, Hydra-Tilt Car Hauler. This trailer has a 12,000 lb. capacity and is built very heavy to handle the constant use. I feel like this trailer will do the job without problems. Thank you so much Bennie for your "whatever it takes" attitude. Sometimes you don't know what kind of Company you are dealing with until you have a problem and learn how they deal with it. Diamond "C" is tops in my book and I would recommend them to anyone. Thanks Again.