Dick's Sporting Goods, Inc. Consumer Reviews - Page 5

MERRILLVILLE, INDIANA -- I placed an order online and received confirmation that my order was placed and processed. I called 15 days later when my package never arrived. They said it was cancelled because they no longer had it in stock. I was never called or emailed. The customer service representative was rude and simply said what do you want me to do about it. I wanted my nephew to get a Christmas present... I will never shop online or in a Dick's Sporting Goods store again. Rotten Service.

We bought a camp stove at the Pleasant Prairie WI Dick's, and discovered that we had a defective unit. The flame wouldn't adjust, although it was supposed to be fully adjustable. We brought it back to Dick's and asked for an even exchange for another unit, but were told they would not help us because it had been "used". How were we supposed to find out it didn't work without "using" it? The young manager had no answer, but still would not let us exchange it for one that worked properly.

MYRTLE BEACH, SOUTH CAROLINA -- Dear Potential Customers, be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy. I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.

TROY, MICHIGAN -- Bought a stair master from Dick's Sporting Goods in Troy, Michigan. Machine wore and the rollers would not stay on the tracks such that you could not use the machine for more than 30 seconds. Contacted Dick's service but their contractor providing the service was awful. More than a month went by and still no guarantee when we would get the parts. We then went to the local Dicks and they gave us a new machine due to our history with Dicks and the fact that they wanted to make their customers happy. Unbelievably impressive.

HOT SPRINGS, ARKANSAS -- Dick's has the worst customer service of any store I have been to. I recently bought a bike there that broke the very first time I rode it. They DO NOT take returns or EXCHANGES on broken items they sell. They act like it is your fault for not buying their bogus warranty for an extra 60 dollars. DO NOT buy anything from here that is remotely expensive because once they make the sale THEY DON'T CARE.

Today (11/22/09) I received an e-mail telling me of Black Friday deals that can be pre-ordered and had several items on the page I would have been interested in at the prices given. However, when you try to click on the item nothing happens. When you go to the Dick's website, the item is not only priced higher than the e-mail, it is even higher than the quoted "Regular" price!! Nowhere on the website can you find a link between the stuff in the e-mail and prices quoted.

NEW YORK -- I purchased this on an electric scooter, 90 days now. Nothing. Just letters and talk about how long it takes. Just today told it will be another month, paid $300. For a scooter! That is junk.

FLORIDA -- After dozens of attempts online / by phone, Dicks Sporting Goods and Sports Authority cancel my order for a billiards table despite my bank authorizing payment on the basis I live in the UK and my bank is non-US. The product is for my Florida vacation home so why should it matter where I am from or my bank? Remember the commercial for MasterCard and Visa "accepted at millions of outlets worldwide"... but just not at Dicks Sporting Goods or Sports Authority if your bank is British!

NEW JERSEY -- I purchased an elliptical from Dick's in Aug. 2008 and I bought a 'no sweat warranty' also. The machine broke down in November, a few days after the 90-day return policy expired. It's now February and my elliptical still hasn't been repaired. Dick's and their warranty company are extremely incompetent. Their service technician was unprofessional and they have shown no urgency or displayed any type of regret for failing to service my machine. I would never buy from Dick's anything that can break down.

MANASSAS, VIRGINIA -- I bought a skateboard from Dick's and took it out to use and next I know after only doing like 5 easy small ollies the middle layer of the board split. The quality of the product is cheap compared to the price I paid. It seems that the store stands by its name.