Discover Card Consumer Reviews - Page 5

OHIO -- My girlfriend received a phone call at 130 pm from one of the telephone solicitors. She explained that she wasn't interested and the call ended. At 830 pm, another solicitor called. When he asked me if I was interested in a Discover card, she told him no, that she was extremely busy studying right now, please don't call back anymore. He continued explaining the benefits of the card, ignoring her requests to take her off of their calling lists because she was not interested.

The only way she was able to stop the harassment was to ask to speak to his supervisor. His supervisor asked if she had any questions. She mentioned that she wasn't interested, to put her on a do not call list and wanted to know why the solicitor continued to persist. He mentioned that solicitor was trying to pay for college. Because of how the solicitor and his supervisor represented your company, she will never consider a credit card, loan or any other financial service from Discover. It is disappointing to know that a company like Discover still employs these types of tactics.

Applied for Discover card under a promo offer to get $100 back after meeting terms of offer. Got the card, met the terms but never received my $100. Spoke with customer service and was told that the original AP with the promo code did not go through so there was nothing they could (would) do. Other than that (and a few improperly handled disputes) I have been fairly happy with Discover, so, when I received an offer for the Discover IT card (with the $150 back promotion) I applied online.

Called to check on the status and was told "it was in the mail", received a notice that they had been unable to confirm AP information so I called them and was put on hold repeatedly and transferred 4 times. Was told they had closed the AP since they had been unable to contact me by phone as the number provided was out of order (I have been using the phone regularly with no issues and no messages received and they never even bothered to verify my number).

They offered to take an AP over the phone but when I asked if I would get the same promo offer the response was he "did not know since it would be a new AP". I made it clear this was not acceptable so he went and "talked to a supervisor" then returned to report I could get the promo offer and took my information and approved the card (without even asking income information... hmmm and my previous AP had been closed?). SO he basically stole 1/2 hour out of my day and we have yet to see if they will make good on the offer.

I received a called from a debt collection agency asking me how I wanted to pay off my Discover Card debt. Told them there was a mistake. Had my card since 2004 with never a late payment. Balance had been at 0 many times. Always paid more than minimum when there was a balance and my payment had just posted that day. I called Discover and after many transfers was told that they had closed my account because they discovered that back in 2008 I had filed bankruptcy (my balance with them was 0 at the time). They never informed me, just closed it and sent to collections! They said it was policy and basically, too bad.

Now, that will show up on my credit, when I have worked hard to re-establish my credit again over these years. NEVER AGAIN. The debt collection people offered to reduce the debt and since I was going to pay Discover off in a few months, I will now pay it all off to the collection agency. BEWARE.

I missed the July 2 payment due to temp illness and loss of timely control of my accounts. Once you review my account you will see I am never late, always early with payments exceeding the minimum by 3-5 times the minimum amount. I request respect to this missed payment.

If we are not able to reach an agreement to adjust my credit history with Discover, I will request my cash back bonus to be applied to balance and I will pay off the entire amount to account ending in **. I will keep the card but the use of it will be minimal if at all. If I do not receive acceptable results the balance of $1811.93 minus the bonus of $35.32 will = $1776.61. This will be mailed the day I hear your reply. If my account does not warrant your interest then we part ways.

Signed up over the phone with Sightly. They advertise small business. Sightly is a scam. They sell a service they don't provide as a one month trial and charge your card every month. No one answers the phone and they fight you at the credit card company. Discover was contacted the second month of these charges. They put it in dispute, then they say that Sightly has presented proof of terms and conditions. They will not consider a recurring charge as fraud.

Anyone who gets your card number can charge you as much as they like according to the Discover representative. Discover calls this a recurring charge and it is your problem to sort out with the merchant. In Sightly's case not answering the phones makes this difficult. Hundreds of others have the same problem with this company and it is all over the web. Discover couldn't care less. Discover fails at fraud prevention.

SALT LAKE CITY, UTAH -- I used my Discover Credit Card on 6/29/12 to retain the services of a merchant. He took my card and requested my signature for the $1000 retainer. I signed & we proceeded to draw up a "services agreement". On 8/10/12 an email from Discover Card notified me of additional new account balance due of $3000. The charges made by the same merchant were uninvoiced/unauthorized & alarming because the credit limit on my Discover Card was not high enough to accommodate the charges.

I phoned the merchant to refute the charges & remove them from Discover Card. Office staff were unable to help and advised the merchant would get back to me the next day. For 4 days I attempted to contact the merchant & on each occasion was given a different account of the merchants' whereabouts. With increasing alarm, I contacted Discover Card by telephone & letter on 8/16/12 to alert them to my problem.

Much to my shock Discover Card increased the credit limit on my account thereby accommodating the merchant's charges. In spite of my attempts to resolve the issues with the merchant and submittal of supporting documentation to Discover showing inaccuracies on invoices, Discover refuses to remove the charges.

Discover's actions in this matter have shielded the merchant from normal responsibility to justify charges and have made Discover an accomplice to the merchant's unsavory business/billing practice. I'm stressed and exhausted and need HELP! Never before experienced lack of protection & partiality to merchant.

Discover card set up automatic debit payments for my 83-year-old mother. She recently suffered a stroke and became disabled, and in an attempt to keep up on her bills, we sent a check for $100, not knowing that Discover card would automatically debit her account for the entire balance. I called and asked for the check to be returned but was told they would hold on to it for 6 months. This was not acceptable, so I stopped payment on the check.

The next month, they charged us $25 for this. In addition, I have been trying to stop the wallet protection debited from her checking each month. I have written, called, threatened, and done everything I can think of. We received a letter stating that she was no longer "allowed" to be in the automatic debit program. Imagine my surprise when today, a fee for $27.99 was automatically debited from her checking, and that with a 0 balance!

This company preys on the elderly and steals money. I am certain she will never see this $27.99, but I'm wondering how much they will be taking next month. People, do NOT authorize automatic debits from your checking account. Discover card people are thieves who will get their money in any way they can, whether or not it's ethical or honest.

We've been a Discover Card member since 80's and in the last 5 or so years, we've had 3 separate incidences of fraudulent charges on our card. We've gotten phone notification to contact Discover to verify or dispute the charges and we did just that. They always close the account and send out new cards. This Christmas was the last time for the fraudulent charges, I requested that no new cards be sent out to us. Until Discover improves the security in their system, we won't be using them. We've never had a problem with our AmEx or VISA.

I have been with Discover for over 10 years. I owe them $10,000 and that total never gets lower than 9k no matter what I do. I took out 2k in cash in 2000. The rest were charges for items: flights, car rentals, clothes, and books for my son. They gave me an interest free year HA. The total stayed the same. In 2009 they called me with a deal for insurance. If I have a problem they would waive one month payment. It would only cost me 10% of my total. The payment would be once a year. I thought great. Well it turned out to be once a month charge!!!

Now they raised my interest rate to 28% after I have been paying on time with automatic payments. The interest rate 28% is for cash advances. I didn't take out 10k in cash… I have been asking them why for 4 months now. I finally stopped paying them. Now they want to talk and I am really pissed off. I want them to check every time they raised my rate and I want my money back!

I am leaving for Arizona in a few days and I always call Discover's security department to let them know my card is moving south. Years ago, it was declined at a gas station and when I called to ask why, they told me "Your card was traveling south, so we put a stop on the card until we could verify, by you contacting us, that the card was not stolen." I thought this was a great thing to do and now I call every year both going to AZ and coming home.

The thing I like most is that the call center is in the USA. How original is that. They actually employ Americans and I can understand every single thing they say. After calling Discover, I then called my Visa card to give the same information, and I could not understand fully what the person on the other end was saying. After a few "Huhs and Say again, Please", I think I finally got taken care of, but am not too sure. Thank you Discover for staying in the USA.