Disneyland - California Consumer Reviews - Page 3

LAS VEGAS, NEVADA -- My family and I visited Disneyland, California on July 31 through August 2, 2007. We made hotel and park reservations by telephone about four months prior. When I made reservations on the telephone, I requested a room that would be large enough for five people. I asked if I should get two rooms or would there be enough beds in just one room for five people. I was told by your representative that the one room accommodations would be large enough. The room would have two Queen Beds and one day bed. I was never told that the reservations would not be guaranteed.

We arrived at Disneyland Grand hotel on July 31, 2007, Tuesday night around 8:00 pm. We checked into the hotel and were given a room with only Two Queen Beds. We were told that they did not have any more day beds and we would be upgraded to a pool view and would be given a sleeping bag. We did not pay this much money to camp out on the floor and I couldn't care less about a pool view. I did not want anyone in my party to sleep on the floor. This is why I made my reservations so far in advance. I was quite upset about the situation and I asked to speak to a Manager.

The front desk Manager, Mike, came out to speak with us. He told us that the reservations I had made were not guaranteed. I then said "€œI am paying $430.00 a night and we have to sleep on the floor?"€ His reply to me was, "€œI have stayed at the Polynesian in Disneyworld for over $500.00 a night and I slept on the floor." I was appalled! He basically told us that if we didn't like it they were at 100% capacity and someone else would take the room. I felt like he was doing us a favor by letting us stay at your hotel. He then politely told us his name again and said "if there is anything else I could do for you, you can call me. I am the only Mike here."

What did he do for me in the first place besides make our first impression of your facilities a bad one? This was our first visit to Disneyland, and probably our last. I could not believe that with all your company stands for in Customer Service, that this is how you treat your guests.

CALIFORNIA -- What a nightmare this place has become. I took my grandkids for their first visit coming from out of state. They saved their money for over a year to make this trip. What a disappointment!! The rides are so old everything was breaking down. It's a Small World was not even opened nor was Indiana Jones. The Pirates of the Caribbean broke while we were in line and we had to leave the line after already waiting in it for 40 minutes. Coming back later when it was fixed only to wait another hour. The Matterhorn broke down after being in that line already for 1 hour. Thunder Mountain broke as we were about to get in that line.

Next day we went over to California Adventure only to have the Grizzly River Run break down while my grandkids were on it. At least they gave them a pass for 6, to go to the front of the line on any other ride (besides the ones in car land) for their inconvenience of getting stuck. Soaring over California had a breakdown as did screaming California! What a ripoff. I'm sure Mr. Walt Disney would not approve of what his parks have become. So disappointed!!

ORLANDO, TENNESSEE -- On May 30, 2013 my 8 year-old granddaughter became separated from our family group. I immediately reported my granddaughter missing/lost to an employee, whom contacted their supervisor, whom took me to City Hall to make a formal report at which time security was contacted.

My husband made the first contact with security and remained with them throughout the ordeal. The family continue to frantically search for her whereabouts for three hours. After two hours of searching for her, I began to approach Disney employees in shops, rides, street workers, etc., asking if they knew the name of the little girl missing, description of her and/or what she was last seen wearing. NO ONE KNEW ANY OF THE ANSWERS. THEY WERE UNAWARE OF A MISSING/LOST CHILD.

I returned to City Hall to speak with SECURITY to demand answers as to why no one was searching for my granddaughter, that their front line employees were unaware of any "missing child". I was informed that their front line employees aren't briefed on this matter that only the supervisors are made aware of the situation and were to keep a lookout for the child, along with security.

I then phoned 911 to report that my grandchild had been missing for more than three hours at Magic Kingdom and what Disney's procedures were to a missing child report. 911 stated that Disney had not phoned this report in to them and that they would send an officer out to speak with the family. The end result, my granddaughter had found a family member and was with them. But, during this time, did any Disney SECURITY or SUPERVISOR ever approached her to see if she was the missing child?!!!

I purchased the tickets for military family discounts. Unfortunately, my brother cannot go with us because he's not allowed leave on the weekend we plan to go. We planned to go to Disneyland because we have a wedding to attend and decided to let the kids have fun at Disneyland. Anyway, called customer service ticketing and told them the situation about my brother and his roommate being unable to go with us. I just wanted them to refund the tickets. Said it's not their business since I purchased the tickets through a military station.

I said all military discounts are final and cannot be returned. Rep was rude and told me the discounts are created for military personnel to spend time with family. No kidding, but unfortunately, my brother cannot go. So I asked them to either let me email his ID or fax the information over to them. She said she can't do anything about it. And there might be a possibility that I can't get the amount refunded. But if it does, it'll take 8 - 10 weeks. What? Anyway, I just want my money refunded. I am no longer excited about Disneyland. Should have never trusted those darn commercials about this place being a happy place.

I visited Disneyland with my family Dec 28 2010. Ten hours later I managed to get on 4 rides. At $300 for a family of 4 that amounts to $75 per ride. Add $150 for unhealthy and hard to get food and $450 and 10 hours later I felt ripped off. It is obvious that they wanted to stuff as many people as possible on the park to the point we were being pushed and shoved and got basically nowhere. Fast track (now that is a misnomer) waits were 2 to 3 hours. What a horrible experience. Never been in such a crowd before.

We spent $800 on a 3 day Park Hopper ticket for Disneyland and California Land. We traveled half way around the world to get there! The queues were terrible for everything. My 2 children had looked forward to their trip to Disneyland all year but it was a big disappointment as I feel they simply let too many people in the gates in a greedy money making enterprise.

We would not go back if you gave us free tickets. Food and souvenir prices were through the roof. Disneyland need to seriously review the way they run these parks. If you purchase tickets 8 months in advance, you should get to use them and get value for money. Disneyland need to have a quota per day that they allow in the gate and as people leave, more people can go in. This way everyone can enjoy their day and get some value for the hard earned money they pour out on tickets.

In a place where there are thousands of children and teenagers, Disney should better enforce dress codes on offensive t-shirt phrases/images. October 6 was Anaheim's Gay Day, in which bright red shirts were worn to show gay spirit. Don't get me wrong, I have no problem with that, but when they start wearing shirts that displays:

• "I WANT YOU, TO BEND OVER"
• "MY WIENER IS BIGGER IN JAPAN"
• "WAITING FOR MY PRINCE CHARMING" with a ** stain drawing
• "UNWRAP ME"

...and several other offensive shirts mentioned to me which I did not catch a glimpse at.

I don't care who wears them, gay or straight, these shirts should be banned from the park! These were obviously sexually explicit to adults, teenagers, and especially children worn by adults themselves, who should have known better! Unfortunately, Disneyland officials did nothing about it. I hope Disney will enforce their dress codes!

ORLANDO, FLORIDA -- TO ALL FUTURE CUSTOMERS TO DISNEYLAND... My personal experience: I just wanted to say I went to Disneyland on August 5, 2013 and it was a big disappointment to my 3 daughters ages 6, 5 and 4. After three years on our first vacation, after losing my wife, her age was 32, I decided to take my girls to Disneyland. First off, to get into the park it cost me almost $500.00. Then, walking around the park for a good 8 hours and spending another $300.00. My girls got so disappointed not even seeing one character throughout the park. It was very heartbreaking to my girls. I will not spend another dime on any Disney again and they will not see me again.

ANAHEIM, CALIFORNIA -- I have had Annual Passports for 2 years. This year I decided to renew my passports early (deluxe passports are $479 and I have 2). My passes expire on 8/15/13, if I renewed before the expiration date then I can continue paying monthly payments with paying the down payment. I'm currently paying about $33 a month per pass ($66 total). With my renewal, I will be paying about $39 a month per pass. I renewed on 7/23/13.

On the contract, it stated that the payment for my renewal will be taken out of my account on or around my anniversary date (8/15/13). After I entered my credit card information, it stated that I would be charged $0 today. So yesterday, I check my bank statement, and the normal payment for my current passes was taken out on 7/22 (the normal monthly payment of about $66). In addition to the $66, Disneyland took out the $79 for the renewal of my passes that do not take effect until 8/16/13.

I called to talk to someone in the customer service department and they transferred me to a recording where you leave a message to have someone else call you back to help you. So I left a message. 3 hours later I get a call back from some rude arrogant condescending ** that did nothing but talk down to me and responded to all of my questions with a smart ** response. It's sad that you pay almost $1000 for a year pass to this place, and they still have the audacity to allow their employees and managers to treat paying customers in that matter. I'm stuck for another year but I'm done with Disneyland after this experience.

ANAHEIM, CALIFORNIA -- Me and my wife were very excited about taking our kids to the happiest place on earth. So we started saving some money for a while. We have 2 kids a 6 year old and a 3 year old, both boys. So we finally got there after 2 hours 15 minutes driving from the city of El Cajon California.

As soon as we walk in there my kids wanted to ride the little train. They love trains. So the main train station was out of service and covered by this big gigantic piece of fabric with a picture of the main station. Space Mountain out of service for 50 minutes. Our day turned into a very frustrating day. We tried some other rides but not good enough. Our Disney experience was not a very good one. This just happened on Saturday, February 23, 2013.