WILMINGTON, DELAWARE -- I work in customer service and understand that things happen. I am normally very forgiving when it comes to issues but this companies customer service or lack thereof is the absolute worst. I cannot recommend them to anyone.
Let's start from the beginning. I started using DollarWise for oil delivery, they generally have very good prices and I get oil delivered most times without issue. The problems began when they started telling me the whistle on my tank is not working properly. Fair enough, I scheduled the DollarWise repair team to come out. They found nothing wrong and wanted to charge me $100.00 for the visit.
So to recap they tried to deliver oil from their company to my house, then told me the tank was broken, then sent their own repair company out to fix it only to tell me nothing was wrong then tried to charge for it? Doesn't make sense. I told them I was not paying it. Everything was good for a while.
Let's fast forward a few months later. I place an order for delivery. They show up and tell me the whistle is not working again. I called and scheduled service and told them what had happened the time before and wanted to make sure I wouldn't be charged if they found no problem. They agreed.
I set an appointment for the same day with a 5 hour window. They call me 2 hours after I make the appointment to tell me they cannot come today and they would come tomorrow. Fine. My wife took a half day off work to sit at home and wait for them to arrive. They told us they would come between 2 and 6pm. 5:45 arrives and no one has shown so I call and ask if someone is still coming out. They cannot answer my question and say they have notified the tech on call to call me. Fine.
45 minutes passes and no one shows and no phone call. I place a call to main customer service and again tell them I need to know if and when someone is coming out to look at it. I was reassured by the customer service representative that they would get it resolved. Not only did she say it would get resolved but that she would follow up 2 days later to make sure everything was OK. Here I sit 2 weeks later, no phone call, no follow up call, no apology, nothing.
Thanks DollarWise, you lost a customer not only from your service department but also from your delivery department. I'm sure no one from the company cares as is evident from my experience. I wrote this to try to avoid someone else having the same issues I did. Do yourself a favor and pay a little more somewhere else and deal with a company that cares.
WILMINGTON, DELAWARE -- No existent delivery. Called for supposed next day / same day service. Called on Sat and asked if I could wait until Tues. I agreed. Called Tues after several hours and told delivery was on truck and I would get the fuel oil I had paid for next. Two hrs later no oil. My tank is now on empty. Told to go to gas station and get 5 gals oil. What a piss poor company. I was warned by others not to use these people. Shame I didn't listen. Poor service. Liars. Crooks.
SHELTON, CONNECTICUT -- Got all the way through the process and saw a flag on the site stating that they need to complete an inspection because I'm a new customer. I was not a new customer and I was not available. So then I try to call to explain and they do not pick up after 30Min!!!
CONNECTICUT -- I received a 20 cents off a gallon coupon in my email and went online to order oil. I tried 3 times but kept getting the message "there is a problem with your account." I called and left a message, having been told I would receive a call back. That never happened. So I called back and was told that there was a copper pipe that looked worn and needed to be replaced. I explained that I was renting the house and would have to inform the landlord. They said that after the pipe was fixed I could call for them to deliver. I asked if they would honor my coupon for the $0.20 off per gallon and was told NO. I am so DONE with these people. I DO NOT recommend Dollarwise oil.
PORTLAND, CONNECTICUT -- We called for an oil delivery during this past winter and scheduled a delivery. The lady was very helpful and assured me that my credit wouldn't be charged until the oil was delivered. The oil was not delivered at the scheduled day or any other day because the driver said he could NOT make it up the driveway. I continued to buy diesel fuel at a corner gas station until I got another oil company to deliver. Dollarwise charged my credit card anyway for $500.00 and didn't deliver a drop. I am still fighting with them 4 months later. DON'T give them your CC#.
CHESTER, PENNSYLVANIA -- This is the worst company that I have dealt with regarding oil delivery. They are not very professional and they give you a time from 8am to 6pm to wait for an oil delivery as if people do not work. They have come to my house without calling when they are supposed to call 30 minutes before delivery. They called me after they went to my house with no given time frame other than 8am to 6pm. This has happened twice with them and I requested a refund and will never use their service and will not recommend them to anyone.
Their suggestion was for me to leave my door unlocked so a complete stranger can go into my home, that have to be kidding! I will let people know about their bad service. I have never written a review for anything but this just really irritated me and I was a first time customer with them.
PORTLAND, CONNECTICUT -- Ordering oil with DollarWise has never been a problem. They are a great company to deal with. Always a great price and delivered on time as promised. Enjoyed talking with the sales staff. Highly recommend DollarWise.
EAST HARTFORD, CONNECTICUT -- We all try to save a buck here and there especially on products like fuels that we are essentially going to burn. Unfortunately this company has no integrity, no BBB representation and zero customer service. I was a loyal customer, always paid up front, never an issue on my end but on their end, nothing but problems.
Fraudulent billing for deliveries never made. If you prepay with a credit card how do you add charges, some upwards of over $500 for deliveries that were never made with ridiculous pricing. Deliveries to wrong house or to a different tank or never showing up while your tank runs low. It's NOT WORTH IT! Call around to your local oil companies and you'd be surprised, you can get quality service and pricing directly from your local people. If they aren't willing to work with you, find someone else but don't resort to Dollarwise oil. You will regret it sooner or later.
MASSACHUSETTS -- This past winter I needed to have oil delivered to my home which is on the market. I placed an internet order for the next day. I called the company because there was something on the web page about someone needing to be there for first time delivery. This was impossible, so I spoke to a representative and cancelled the order. My credit card was never charged.
Fast forward to a month later. They called and said "well we know you cancelled the order but oil was delivered anyway on Feb 12." (The original order was supposed to be delivered the 7th before the big blizzard). Anyway they went against their own policy and delivered when nobody was there to let them in, like I said the house is vacant. I had a different company deliver oil on the 11th (I have the order slip). DollarWise delivered 75 gallons because "That's all the tank would take" and are looking for over $300.
They acknowledged I had cancelled the order. What I don't understand is why they would go against policy, deliver oil 6 days after it was cancelled and 5 days later than the original agreed delivery day. And NO there is no way anyone was there to let the man in to "inspect" the oil tank to make sure it was safe. We are all 2 hours away from the home.