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Dollarwise Oil Consumer Reviews - Page 2

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Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- This past winter I needed to have oil delivered to my home which is on the market. I placed an internet order for the next day. I called the company because there was something on the web page about someone needing to be there for first time delivery. This was impossible, so I spoke to a representative and cancelled the order. My credit card was never charged.

Fast forward to a month later. They called and said "well we know you cancelled the order but oil was delivered anyway on Feb 12." (The original order was supposed to be delivered the 7th before the big blizzard). Anyway they went against their own policy and delivered when nobody was there to let them in, like I said the house is vacant. I had a different company deliver oil on the 11th (I have the order slip). DollarWise delivered 75 gallons because "That's all the tank would take" and are looking for over $300.

They acknowledged I had cancelled the order. What I don't understand is why they would go against policy, deliver oil 6 days after it was cancelled and 5 days later than the original agreed delivery day. And NO there is no way anyone was there to let the man in to "inspect" the oil tank to make sure it was safe. We are all 2 hours away from the home.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHESTER, PENNSYLVANIA -- This is the worst company that I have dealt with regarding oil delivery. They are not very professional and they give you a time from 8am to 6pm to wait for an oil delivery as if people do not work. They have come to my house without calling when they are supposed to call 30 minutes before delivery. They called me after they went to my house with no given time frame other than 8am to 6pm. This has happened twice with them and I requested a refund and will never use their service and will not recommend them to anyone.

Their suggestion was for me to leave my door unlocked so a complete stranger can go into my home, that have to be kidding! I will let people know about their bad service. I have never written a review for anything but this just really irritated me and I was a first time customer with them.

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Oil Delivery Excellent
StarStarStarStarStarBy -
Rating: 5/51

COVENTRY, CONNECTICUT -- They were great. Pleasant and professional. They inspected the tank on the first delivery to make sure it wasn't leaking. They even called to ask if it was ok for the truck to come down the driveway because the ground was thawing. The price was very low and they were right on time. They will be my new oil company from now on.

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Customer Service Is Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILMINGTON, DELAWARE -- No existent delivery. Called for supposed next day / same day service. Called on Sat and asked if I could wait until Tues. I agreed. Called Tues after several hours and told delivery was on truck and I would get the fuel oil I had paid for next. Two hrs later no oil. My tank is now on empty. Told to go to gas station and get 5 gals oil. What a piss poor company. I was warned by others not to use these people. Shame I didn't listen. Poor service. Liars. Crooks.

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Massive Pain to Deal With.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHELTON, CONNECTICUT -- Got all the way through the process and saw a flag on the site stating that they need to complete an inspection because I'm a new customer. I was not a new customer and I was not available. So then I try to call to explain and they do not pick up after 30Min!!!

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Excellent service, we have been using $wise for years
StarStarStarStarStarBy -
Rating: 5/51

PORTLAND, CONNECTICUT -- Ordering oil with DollarWise has never been a problem. They are a great company to deal with. Always a great price and delivered on time as promised. Enjoyed talking with the sales staff. Highly recommend DollarWise.

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Excellent Service for Years
StarStarStarStarStarBy -
Rating: 5/51

CHESTER COUNTY, PENNSYLVANIA -- We've never had anything but great service from Dollarwise. I had a problem with their website last year but customer service was always helpful. This company provides a good and timely delivery of heating oil at a fair price.

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Dollarwise Oil Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 17 ratings and
17 reviews & complaints.
Contact Information:
Dollarwise Oil
64 Oakland Ave
East Hartford, CT 06108
855-346-0753 (ph)
www.dollarwiseoil.com
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