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Disappointing Project Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- Do not do business with this company. My experience with the company was horrible. I had my roof, soffits, and gutters replaced. Not only did the sales process stress and inconvenience me and my family, but what I was sold is not what they gave the contractor to do. And when the contractor came and did all he was told to do in the contract and the job wasn't done (because what I was sold was not all in the contract given to the installers) I had no choice but to agree that the installers did everything they were asked to do in the contract, which sent them on their way, even though it was not everything that I had been sold.

And on top of it, they would not give me a person to contact for escalation. That said, the work that was done was adequate but required my constant supervision and correction. While replacing my roof there were areas where I could still see the bare decking when they were "done". My new gutters were marred, the wrong lengths, not spouted away from the house, some had dips such that they retained water instead of draining, and in some places the downspouts were hanging loose from the house. The metal wrapping they put on the ends was wavy and not well connected to the house. I had to have a constant list of items for them to correct.

The team littered my yard during the day, but did clean up before leaving. The team smoked/vaped on my property, left butts in the grass, and even at one point blew their exhaled smoke/vapor into my open window onto my children. They did not follow safety protocols - climbing ladders with uneven footing and no assistant holding them, no fall protection etc. When I spoke with the installation manager about it he said it was ok they fall off roofs all the time (!!!).

In the end, everything I wanted done by way of the installation process of what was on the installer's contract was done gladly and cheerfully to the best of the installer's ability, and I have confidence that it was installed adequately. I am not happy with it, though it is contractually complete.

I am highly dissatisfied with several aspects of this project: What I was sold is not what the installers were contracted to install. I was promised that once a job was started it would be worked until it was done (to help me believe the stress would be low) but in reality this '3-day job' took parts of 3 WEEKS during which the crew was scheduled out-of-state leaving my home in a state of disrepair in their absence. My driveway was damaged during the process, which means another project and additional cost on top of it all.

I want to make sure to be clear about this: The quality of the work done is not in question. I cannot speak to it being excellent or inadequate, but it seems fine. The sales team apparently are not to be trusted. The organization and continuity between departments is abysmal. The care for my property, happiness, and purchased product is next to none, but their care for their bottom line is a top priority.

After the initial salespeople came and quoted me super high, the regional guy 'good-cop'ed me into a lower price. After that, everything was installation - no other contact with the company despite requests for escalation. I went with Erie, even though they had a slightly higher price because they were an established organization, not a fly-by-night crew making the rounds. I was assured dedicated attention and fast turn around, I did not get it. I was told I needed certain products, they were included in the quote, but did not end up on the installer's contract, so I did not get what I paid for.

I was promised an opportunity to express myself and a personal visit from the install manager, but that too never came. I am sad that this has been so trying on me and my family, and that I am now dependent on these same people for any warranty repairs for the next 35 years. Please don't make the same mistake I did.

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We had so many issues with Erie. In January 2014, we had ERIE replace our downstairs windows. We had no problems. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. They missed the next 4 appointments to meet with us.

On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it.

When we placed our order, we informed Dave we needed this project completed before mid-July when one owner would be leaving for a month. When the man came for the second measure, he informed us that our windows would not work without structural changes, requiring permitting and a significantly higher price change. On June 12, 2015, Dave came back to our house where we decided on a different size window for the attic that would not require structural changes. We again reiterated that we wanted this completed before the trip in July.

After this event, we had no contact from ERIE on the status of our windows and no call to schedule an install. Multiple phone calls went unanswered and several messages were not returned. Eventually, they tried to schedule the installation for two days before the trip. It was decided we would call after the trip to schedule the install.

Post trip, we called three weeks ahead of time to schedule the install. We called again a week ahead of time to confirm. Erie did not show up on the date confirmed to do the work. We called multiple times to several people with phone calls going unanswered and messages not returned. We eventually called the office. We were informed that our project was not scheduled until the next day, not the date agreed upon. We had requested that the gutter work be done the same day as the windows. The office informed us that the gutter/vent installer had not been scheduled at all.

We decided to have the window installer still come the next day as we were available. One man shows up. He only had two windows with him and showed us that his instructions were to remove 3 windows and install 2. He was unaware that the window openings were to be made larger nor was he aware that this was an attic installation. He alone couldn't do the installation and he didn't have the proper equipment. Later that day, the man who does the gutter installation, called us to schedule a time on Saturday to install gutters. We explained to him that were not available and that we needed to reschedule everything.

On October 20, we called Rich and left a voicemail. Immediately following, we called the office and spoke to Sarah. She transferred us to Dave, who told us we needed to be speaking to Mike "the install manager" since Rich was frequently in the field and couldn't answer or have access to schedules. We do not have a number for Mike nor have we ever been told that he is who we should speak to about scheduling; we've always done it through Rich. Sarah said she would have Mike call us when he was free to do the scheduling.

I emailed Aaron the Regional Sales Manager. His solution was to cancel the project, as he was sure the company had lost our faith at this point. To this, Mike the install manager responded (unaware he was responding to us also), that we were the ones who had been unreachable, hadn't responded to his messages and that we did only order 2 windows. I offered to send the order sheet stating we had ordered three windows as well as our phone records showing our phone calls to them; no response to this was received.

Psycho or Pushy?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- So, it is 8pm on a Thursday night and I'd just put my (very sick) kid to bed. I just sit down to start watching the recent episode of Outlander and then, "DING DONG!!!!" OMG! When your sad, tired kid JUST went to bed and you're like "WHEW!" because it has been a long day the last thing you want to hear at 8pm is "DING DONG!!!" I look through the stained glass and see a human figure barely visible because it is getting dark out, a human figure that is suddenly a very real and very PRESENT bane of my existence.

I mutter obscenities under my breath, stalk to the foyer and wrench at the door open because all the moisture has made my beloved door swell and behave in an unwanted fashion. Regardless, my intense DISMAY over my present situation overrides everything and I rip the door open, AFTER fumbling with the ** up lock, the sort of things you people fix I believe. There before me stands a weird little man wearing a dark green nylon something or other and khaki pants holding a bunch of papers and some other **. He yammers something and I say, "I just put my kid to bed..." and he says, "... I'll talk quietly".

Now, first I want to be very clear; had I not just put my kid to bed (and she weren't present because even though I engage in some behaviors doesn't mean I want her to) I'd of went OFF. You'll talk quieter? Oh, well, you know what else would make you talk quieter? If you were talking in the STREET to my MAILBOX and shoving one of your FLIERS INTO IT. Or are you hard of HEARING? My statement required no REMEDY on your part that didn't involved you REMOVING YOURSELF FROM MY PORCH.

But... I had just put my kid to bed so my brain scrambled for an 'adult' solution. I did nothing. I THOUGHT about LOTS of things but my kiddo had just been put to bed after a long day so I let you babble for a minute. You yammered on about a bathroom job you'd done around the corner, my internal laughing was making it hard for me to focus. You seemed to know when my house was built.

Well, GOODY FOR YOU, SMARTY PANTS. You liked my windows, TERRIFIC! "Your windows look pretty new! Did you put them in in the last four years or so?!" I laughed, and said something about having no idea when the windows were put in, not because I don't know, because I don't care. "Because of the age of your house, there must be projects you're interested in doing!" Nope! Not a one, you self-involved, narcissistic, assumptive little man! Even if I did, "...I have someone to do it." (Which is exactly what I told you, again, laughing.)

I finally cut you off and said, trying not to laugh, "Man, I really have to go..." and you finally hobbled your little self of my porch. I watched you walk away. I immediately wished I'd grabbed one of your stupid fliers because it probably had your stupid name on it. I actually have jobs I want done and plan on doing in the near future, a couple of them require me to hire someone, someone that does the same sort of work your company does. But know this; I'd burn my house to the ground with all the kitten and puppies of the world mewing and yelping inside before I'd let anyone involved with you touch my house.

I'm typing this here because I couldn't say what I wanted to say because I had just put my kid to bed! Furthermore, there was a moment where it flashed through my head that maybe I should be worried about you - and I did make a conscious note as to where a weapon was. You ought to be careful running around after dark, showing up unannounced, over staying your welcome, ringing door bells and bothering people - some people work in or with law enforcement and we take precautions, especially when it comes to our families. Some people are just jumpy. Some people consider a lot of different scenarios and plan accordingly.

You made me a little nervous after it was clear I wanted you to leave... and you didn't. I'm still thinking about it and wished I'd seen your vehicle or gotten literature. I'm also annoyed I have to start considering a NO SOLICITING SIGN. PERHAPS YOU'D LIKE TO OVER-CHARGE ME TO INSTALL IT. Stay away from people with your heavy-handed sales pitches and creepy ** behavior. Your lucky my kid was in bed, her presence forcing me to behave like a grown up, rather than me going off on you and possibly hitting you in the face with a golf club because it is obvious you have a problem with boundaries and don't know when to SHUT UP.

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, MISSOURI -- Erie Construction Review - August 28, 2019. How I feel about my experience with Erie construction. In short: Sales presentations are great but with empty promises, communication is HORRIBLE, work is ok, cleanup during construction is HORRIBLE. My description is rather lengthy but please read, it may give some insight to whether you want to chance your roof and money to this company. I would not recommend this company to any of my friends or family.

When this started, I was excited to be working with them, the sales pitch was handled very well by the area manager and he promised many things, one of the big things was that this project would take one day. During our meeting with them I let them know that I would need at least 10 days to get the funds into my account to make the payment for the new roof, I was told this would not be a problem. I asked the area manager, who was giving the presentation, to send me information on replacement windows and to this date have not received any information about them.

Five days later when I came home from work, I was surprised to find that there were stacks of shingles piled on my roof and driveway along with plywood leaning on my fence and boxes piled of material stacked in the driveway also. I moved the material out of the way so that I could park my vehicles and then made a call to the company, because the sales representative had not given me his phone number, asking what was going on. After a bit of a run around I finally got in touch with someone that told me they planned to be there the following day to do the roof, I let them know that I did not have the funds in place yet to make the final payment and that I had discussed that I needed at least ten days to get the funds in place with the sales representative.

After that phone call I did receive a call back from the area manager saying that he straightened things out and to let him know once I had the funds in place. Two days later I received a call at 9 pm from an installer saying that his crew would be on site the next day to install the new roof, I had to let him know that I did not have the final payment ready yet and that he had to wait. I then sent a message to the sales representative to let him know what happened.

Once I had the final payment ready I contacted the installer and let him know they could come out, we discussed schedules and I let him know that there was only one day that they could not come out to do the work, the following week the day before the one day that I said they could not come out to do the work I received a call, again around 9 pm at night, saying they would be out the next day to do the work. I let him know that was the one day I had said they could not do work. Although he did not seem happy, he said they would be out Wednesday instead.

On Wednesday, a truck showed up with two men and a dumpster that was full already. I went out to talk to them, the foreman was very friendly and easy to talk to but it seemed like his hands were tied and that there were communication issue from higher up right from the start. I was told that they did not realize my roof was steep and that one of them would not be able to work on the roof so they would only be able to do the very bottom area that was not steep but first they had to take their dumpster to another town to empty it. Almost 2 hours later they came back, parked the dumpster in my driveway, looked at the less steep area and decided that it needed some work that they were not prepared for, called their boss, decided it might rain and left.

I did not hear from them again for 5 days and then I received a call at 8:30 pm saying they would be there the next day to work on the roof. The next day they arrived around 06:30 with a three-man crew and started working, around 10:30 I got called into work for an emergency and when I came back in the afternoon I found that they were gone and there was a mess around the entire house and only the backside of my roof had shingle on it. Plastic from the shingle wrapping in my shrubs, on the side on the house, and in my neighbors' yard. There was edging pieces and old shingles on the side of the house and in the back yard along with the nails that had held them to the roof.

The workers knew that we have dogs and they left this mess in the back yard, nails that could have punctured my dogs' paws easily! Before I could let the dogs out, I had to set up temporary fencing around the area to prevent them from getting hurt in the mess that was left. I also found that they had driven on the lawn and peeled out leaving about a 4' ditch in one area.

I did not receive a call from the contractor about them leaving or when they would be back, not knowing I again took the following day off, at 10 am they were still not on site so I sent a message to the number that I had gotten the call from the day before to ask if they were coming back. I received a call back saying they were on their way, they were running late and hoped to get at least one more side done today. At this rate a one-day job is going to take four days! Well sure enough, they were on site for about five hours and did one side again today, even though I was here the entire time they did not even have the courtesy to tell me when they were leaving or when they would be back.

The next day they arrived at 06:45, it appears they are doing the final push to get the last two sides done today as they stripped the shingles from one side then drove their dumpster over my lawn, to a side of my house that is always wet, and left deep tire trench marks, a side of the house that I did not give permission for them to drive on, to strip the shingles from that side, once again no communication! This being the third day of them being on site working on the roof. They finished the roof but did a lot of lawn damage after driving their truck and dumpster over my lawn without permission.

When I brought it up to Justin, the installation manager, he told me that he had created a new work order for a crew to come out to repair the lawn under a warranty issue and that they would be out the next day or by Wednesday of the following week. No one came for two weeks. When I called back, Justin told me that he was unaware that the lawn had not been repaired and he would get someone out to get it done ASAP.

When I reminded him that was the same thing he told me two weeks ago and asked what happened to the work order that he had created back then, he said it was right there on his desk. I said, "If it's on your desk you must be aware that it had not been completed." He said that I did not understand how work orders worked. I deal with work orders every day at my job; I most certainly know how work orders are dealt with. It's my belief that he never created one. I let him know that I would be contacting the B.B.B. if the lawn repair was not completed by the following week. They came back to repair one side of my lawn to fill in the deep trenches but then never came back to repair the damage on the other side of the house.

Happy With My New Windows/Door
StarStarStarStarStarBy -
Rating: 5/51

ROCHESTER, NEW YORK -- The sales guy showed up one day while I was just getting home from work. All he did was ask some questions and ask if they could set up a free estimate. He was nicer than the majority of the sales guys that walked around all summer so I said sure. The sales guy was prompt, polite, and easy to talk to. We showed him the kitchen window we needed replaced with another double hung window, the large picture window we wanted to replace with a 5 window bay, and a set of old wood windows we wanted to replace with a sliding glass door.

He was very thorough, showing us samples of the windows they make and the details. He even made sure the installers would be able to move our cold air return from the wall to the floor. He went over the pricing options and set up the meeting with the installer. They came out to install the windows and actually waited for my mother in law to get there with the key (cause I forgot) and were very pleasant. The window was in the same day and the trim, the door, and the second window in the next two days. They cleaned up all their mess before the left.

I am so happy with my new windows and door. We opted for the wood trim on the bay so we can match it to the new wall paint we're picking come spring, but it still looks gorgeous (and all the individual windows open!). The door slides nicely and looks great. And even better, I can open my kitchen window! I can't thank the guys at Erie Construction enough!

They Did the Roof and Door
StarStarStarStarStarBy -
Rating: 5/51

DAYTON, OHIO -- There are many testimonies online about the quality of work that Erie Construction does. I have read them and they do not really relay the story of just how outstanding this company is. Erie put on a new roof for me, plus I
got two new front doors (regular door and a screen door) and six sets of shutters. To say that I am pleased with their work would be the understatement of the year.

It began with Travis canvassing the neighborhood. I always but always turn away anyone peddling anything at my door, but this was different. Right off the bat, I could tell that Travis was a nice fellow and not "pushy" like others. So I let him tell me about my roof. It has been 21 years since I had a new roof and I knew that it was causing problems; I just didn't want to admit it. Thus when he pointed out some of the problems (just on the outside), I was agreeable to setting up an appointment to discuss the possibility of getting a new roof.

Travis called from my yard and set up an appointment and even had someone from Erie verify the appointment with me via his cell phone. I don't envy the job Travis has as it cannot be easy to walk around and look at roofs, then hope that the owner of a bad roof will be agreeable to talking with you. Yet he was extremely professional.

Lance and Brian came to my house for an inspection and boy oh boy, was it ever thorough. I showed them problems that I had with cracking plaster on the wall of a bedroom, water in the attic and a leak coming down my chimney and into the kitchen. They pointed out the onset of mold in my attic and showed me several places where it was leaking. They also explained how they would cover the vents on the roof with a rubber material that would make it nearly impossible to leak anymore.

Lance and Brian explained to me about tar "paper" and how useless it is. I can recall seeing roofers putting tar paper on houses, then calling it a day because they thought the house was protected from the rain until they could return the next day to put the shingles on. Wrong! I have always wondered about why roofers did this as it just didn't make any sense to me. When they pointed this out to me, my suspicions were confirmed.

Erie Construction has an insulated cover that they use in lieu of tar paper. Just one glance at it and even a "roofing rookie" like me could tell that it was far superior to tar paper. By this time, I was sold lock, stock and barrel. Then they happened to mention all of the other things that they do in addition to roofs. My wife and I
moved into our house 39 years ago and it needed a new front door and a new front screen door even then.

But we put it off all of these years as I am not a "handy" guy around the house - and I knew that putting in a new front door would be a major project as it means the tearing out of all of the wooden frames around the door and replacing them with pre-measured ones. This was a job for the experts - in this case, Erie Construction.

Many of my shutters have blown off over the years and are nowhere to be found. Hey, guess what? Erie does shutters too! So I had them put seven sets of new shutters on. The understanding was that the roof would be done in 3 days. The 2 doors and the shutters would most likely be done at a different time. I signed the contracts and was very pleased with everything.

Brian and Lance are two amazing individuals; they are extremely knowledgeable about all facets of their job and it shows in their exuberance and "wanting" to make you feel comfortable. A lot of promises were made and all of them were kept. Then I got another phone call, this time from Troy, whom I assume is a district manager (or possibly even higher than that in the organization).

He came out to go over each and every detail with me and I became even more comfortable with the whole thing. They absolutely go out of their way to make 100% certain that their clients feel at ease. I asked Troy if I could just pay for the roof when they did it, then pay for the doors and shutters once they were installed. He said they would do it all in 3 days; in fact, he promised they would.

The day before installation of the roof, they called to ask if it would be okay for them to begin the following morning. It was to be a nice day then but rain was due the following day. I mentioned this and Troy said, "No problem, we'll have it done in TWO days." I asked about the doors and shutters and he said, "Everything will be done." I was amazed; I was happy; I believed him. And he delivered. Troy was another amazing individual who you can tell right off is 100% trustworthy.

The following morning bright and early, Dave (the foreman) and a crew of 8 or 9 workers showed up and "blitzed" the job. They worked all day, breaking only for lunch, and departed a little after the sun had set. The roofing job was a "do over" as I had just one layer of shingles, but on the roof of the family room was an extinct metal chimney from a fireplace that we did away with years ago. When they removed it, it opened up a hole in the roof.

They had to cover this hole with a piece of plywood and to make absolutely certain that they did it correctly, they tore the shingles off the entire roof over the family room. Then they packed insulation into the hole prior to placing the new piece of wood. I could not believe their dedication to detail.

I had some sheet metal in my garage and asked Dave if he would consider molding 7 pieces from it to put in my downspouts to prevent leaves from going down them. An hour later, he told me that he had all of them done and installed. Dedication? Wow, it is off the charts! Dave answered my zillions of questions all day and with no hesitation. When we did not understand how to program the code for the new front door, he read the instruction booklet and did it for us, then showed us how to do it.

They returned the second day for a few hours to finish up and to clean up. Although Dave's crew was very
efficient, I want to give a "shout out" to one individual in particular. A young man in his mid twenties, Mark, went above and beyond in answering my questions - and his politeness was beyond reproach.

Thank you to Travis, Lance, Brian, Troy, Dave and his crew, especially Mark, for representing Erie Construction in such a proficient and professional manner. Your dedication to the job is very much appreciated and I cannot
begin to tell you how pleased I am with everything that you did.

Good Experience
StarStarStarStarStarBy -
Rating: 5/51

KETTERING, OHIO -- I had two men come out to my house and explain and show me what they can do for me. I was impressed that they could show me their products and how they work. Both were very nice and kind. I could not afford to do everything that I needed to do. They did show me what I could do with the budget that I have. I needed to get done for windows that they were going to make into three. Also I needed to get a ridge vent on my roof. About a week later another man came out to measure all of my windows. He was very nice and kind. Once the windows were in I received a phone call and they scheduled me when I was free.

Another guy came out to install my windows and to install the ridge vent. It was a two day process due to my roof being wet. The man always took off his shoes when entering my home. I thought that was very thoughtful. He made two of my windows into one large window. I did not realize at the time or when I thought about this whole process that the space (wood in between the 2 windows) will need to be painted at the bottom and top where the wood was. It's not a big deal. I can fix it.

When the man took out the piece of wood that was between both windows a small piece of wood split from the bottom. He came back the next day and glue that piece of wood back in that way when I paint that it will not be that noticeable. I'm glad he fix that for me. When he was done with my windows he put back the blinds in two of the windows. The third I need to order another blind due to the window now being bigger. The second day when he came back to finish the window and put the ridge vent in. He told me that part of my gutter was coming down and asked if I would like him to fix it.

I am a single woman who lives by herself so of course I said yes. I helped him fix my gutter. I was thankful that he told me and also he helped me put that backup. I also have a large hole in a closet due to a boiler. The whole was bigger than it needed to be. He cut some cardboard and hung that up for me that way all that cold air is not coming in as much.

That was a big help and I am so thankful that he helps me with that. He did that to be kind and helpful and did not ask me for extra money. I was very thankful that he helps me with those two things. He was a very nice man. Everything was cleaned up and picked up once he was done. I am very happy with my windows. They look great. I do notice a big difference in that room in the winter. That room used to be so cold I had to get a small heater just to sit in there with a blanket.

Unreasonable Termination
StarStarStarStarStarBy -
Rating: 5/51 - Consumer improved rating by 4 stars

DAYTON, OHIO -- Unruly termination for the only reason is a hearsay about narcotics. I was terminated two days ago for absolutely no reason. As I was terminated for that, here's a reason I then agreed immediately to go get a drug test or go to Urgent Care to show and prove that I am a clean person. Instead, he wanted to part ways for no reason - not because sales because I was actually crushing sales with no training that they give you. They just want you to go out to people's homes and demo something for 2 hours and close them immediately with a three step process. Just hurry up and close today only and you can get the same price if they cannot the fourth time.

The main thing is, if they're going to do that to me, it's discrimination because I would love for them to drug test the rest of the people and that should be a law as I got terminated for no reason willing to take a drug test. There's people that smoke weed, there's people that smoke meth, crack, does speed, sell hash, sell marijuana and every eight out of 10 do some kind of a drug. And I'm the clean one and I get fired. It's a double standard so I guarantee if they drug test of the people that are coming into your home looking in your bathroom for pills and things like that because it is talked about at the office.

I have it on recording as well as a lot of other things that have customers knew about which it will get to that point soon enough. But that's the type of people that are coming in your house meth heads, crackheads and for me to get terminated and I'm a clean person. I was willing to do it on the spot and it was still a termination. We need to part ways and it was not a lack of sales effort because I was doing better than anyone that week. I have been there just a couple months without training because I have real talent. They fired me because of hearsay.

Once again, I dare this company and I want the word to be out that you were having people that are drug addicts and using drugs come into your house. And if I'm fired for being clean without explanation other than that besides part ways that is discrimination. I don't care what you call it. Feel free to give me email ** if you have any other questions because this isn't the end. This is just the beginning of how they treated someone because some hearsay kind of drugs was said and wouldn't let me prove them. I dare and challenge this company to drug test their employees when you lost one of the absolute cleans ones.

And that's just how my story went but I feel sorry for the customers overpaying for just reps commissions. I mean we all have to make a living but the rip off is unreal. Again feel free to email me. I won't bash this company besides the truth on what just happen and the recordings I have that talk about their employees and customers. Wow. Unreal and watch your drug addicts coming into your home.

Happy Customer
StarStarStarStarStarBy -
Rating: 5/51

From the very beginning to the end they were very professional. They walked us through all the roofing choices. It did take a while but we were happy to be informed about all the materials available to us. We made a decision to go with the fiberglass composite roof because of the longevity of the material and the fact that we have a very large, complex roof. We did not want to have to go through another roof replacement as long as we live here. The fact that it has a great guarantee that is transferable was also a factor in choosing them. It definitely adds to the property value of our home.

We didn't need to wait long for them to get started on it and they worked so hard from early morning until the end of the day. It took 3 days working in the cold winter weather to get our roof done. We also had some extra blown-in insulation added into our attic with no mess. Everything was cleaned up when they were finished despite the snowy weather conditions. The roof looks fantastic and our house is warmer. We were very happy with Erie's selection, information and service.

High End Cost for High End Job!
StarStarStarStarStarBy -
Rating: 5/51

TOLEDO, INDIANA -- We happened to have some Erie guys scheduling consults in my neighborhood. We were in desperate need of a roof, though they couldn't tell due to snow. We ended up with a sales consultation the next evening. The gentlemen were very professional and personable but the presentation was longer than anticipated. We were impressed with the in depth knowledge of the salesmen and the high quality of the products.

The installation was set back due to weather a few times but not more than 2 weeks past the initial date set. The head of the crew kept in touch with me about the schedule of product drop off, dumpster arrival, and when him and his crew would be on our property. They worked very hard, were courteous, cleaned as they went, and would stop working when myself and my small children would enter or exit our home.

My husband and I did a final walk thru and inspection once they were done. The crew had zero issues with us getting on the roof to inspect and answered any of our questions. What really sold us was the high quality products being used along with the warranty of the work and product. We were impressed with every person we have interacted with from Erie.

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Erie Construction Rating:
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4.1 out of 5, based on 190 ratings and
203 reviews & complaints.
Contact Information:
Erie Construction
4271 Monroe Street
Toledo, OH 43606
1-800-536-4200 (ph)
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