NYC, NEW YORK -- FedEx refuse to deliver to my lobby's mail room. I even left a note on the front door and on the FedEx App. After several calls they told me the drivers are not allowed to leave packages in the lobby, well see photos of regularly left in my lobby. Then the day after an operation manager called to "resolve my problem". Well too late I was already at work without my products!! Never will use FedEx again. They should be paying for damages!!!
BRISTOL, TENNESSEE -- Placed an order from Walmart on the 20th of Feb with the promise of free 2 day shipping. The order was to be delivered on the 23rd of Feb. Contacted FEDEX and explained that the order was for an annual event on the 24th.
I contacted FEDEX and after being on hold for 10 minutes, I finally got to talk to a Mr. Michael ** in the Bristol CAT Department and he assured me he will contact me back after he checked his options to get the packet to me before 7:00 am on the 24th. He made no attempt to contact me. I called back and it took me 15 minutes and 2 calls before I reached someone, but was never able to talk with Mr. **.
SAN BERNARDINO, CALIFORNIA -- I have spoken with several different people who claimed they would get back at me with an updated regarding my claim I never did. Until I got an Email from the shipper (Adidas) stating that FedEx had just denied the claim. The package original arrival date was supposed to be Friday 12/22/17 they pushed it back Saturday 12/23/17. On Saturday morning around 7-8 I went on online to request for the package to be held at a nearby FedEx onsite Walgreens but the driver never did so. Instead left the package on the front door after the FedEx system had Approved my request and also allowed me to select the Address at 2011 n Riverside Ave Rialto, CA.
So now after almost 60 Days and 100 calls they still can't help me out. I have a screenshot that has the address I gave FedEx (but I wasn't able to attach it here) and after all this customer service are still trying to give me wrong info. Honestly I expected something better from a big corporations like FedEx. (IF WE GUYS READY WISH TO HELP ME OUT) I will glad to sent you the Tracking #. But please stop lying to me.
YOAKUM, TEXAS -- I recently purchased four tires online. The business I bought tires from broke them into two different shipments, two tires each. I came home from work a couple days ago to find one tire out by the road. I do have a long driveway, but they didn't even set the tire on the other side of the open gate. As for why the other tire wasn't delivered, they explained how it was lost in a warehouse.
The other package of two tires, supposedly had the packing slip torn off of them, and shipped somewhere that they couldn't tell me where. I'm still awaiting a call from multiple people, and I still haven't received three of my four tires. Normally I'm not one to complain, but my car had a blowout and I'm without transportation.
FedEx damaged my package. I sent pictures for proof. I paid insurance. They denied my claim with no reason provided. I called them, they said they would call me back but didn't. Damage estimated at 300$ and that is low! Rip off. FedEx does not care about customers. Unfair and unethical. Don't ship with FedEx unless you want your shipment to be damaged and then have your claim denied for no reason.
GARLAND TEXAS -- I had two packages sent via FedEx, both times FedEx lost my packages. The first time it happened it was on or about 2010. I was attempting to send my house and car keys to my brother. The keys were sent from a FedEx store in Olive Branch, Mississippi to Charleston, S.C. I contacted FedEx, for at least six months to no avail. The second experience was on 5/27/16 my sister sent me some very important documents. The package was sent from West Columbia, S.C. to Royse City, Texas.
When the driver arrived around 2:30-3:00 p.m. I noticed the reusable container was very light and torn on the side. I was able to get the driver attention before he left my resident. The driver told me to reject the package that way FedEx can put a trace on it. He gave me the 1-800 number and that's where the runaround started. I spoke with an advocate by the name of Carlos, he seem to be very genuine with his concerned. He told me that someone from the tracking department would contact me in a few minutes that never happen. I called back. Spoke with several representative and again I was told someone will call me soon.
Once again no one called so I called back again, this time Abraham answered. After explaining everything to him he came back to the phone with secondhand information from someone name Robert **. Abraham stated to me in a frustrating tone that "Robert said he already spoke you earlier." I informed him this was a lie - Robert never called me or spoke with me. As I expressed my frustration to Abraham, he took it upon himself and hung up on me. This upset my husband so he called back and spoke with someone name Robert, my husband stated that he was informed that 30 package was lost today.
I am very frustrated because we trusted FedEx with very important sensitive documents. To add insult to injury our six wedding anniversary was on 5/26. We were going out to celebrate a little because I have a medical procedure schedule for 06-01-16. FedEx, I am pleading that you please make good on my complaint. I have been to numerous of your terminals across North America, so I was able to see and view what goes on behind the scene. I ask that you please service me with respect and integrity as I provided you. Until then I will attempt to remain hopeful.
LORANGER, LOUISIANA -- On Friday, April 8, 2016, while FedEx was delivering my package, he ran over and killed my dog. I live at a dead end street and my driveway is very long and my house is very far from the street. I live on five acres so my dogs have plenty space. My dog was walking up the driveway very near my house and in plain view. The driver did knock on my door to tell me "I think I ran over your dog". When I ran outside it was very clear that she was dead. He did apologize, and I'm sure he probably felt bad, but damn, how good is an apology when your 15 year old dog is laying dead in your own driveway?
I was hysterical at that point. I later called Fedex to file a complaint, they apologized too and soon after a manager of some kind called and insisted he wanted to come by my house, I refused and said there was no reason for him to come over and that I had my niece here with me. He said if there was anything I needed just call him. So now my husband wants to know what FedEx is going to do about it. I'm not sure what they will do if anything.
So I called him to ask that very question. He wasn't as friendly this time and asked what exactly did I want. I said that I wasn't sure because it was my dog that I loved and cared for for 15 years. I asked what do they normally do? He just said "I need to know what you want in order to pass it along." What do I ask for? Had anyone ever had this happen to them? I'm at a loss as I am extremely devastated and so sad about my dog. FedEx should step up some sort of way.
MEMPHIS, TENNESSEE -- First of all I do not understand FedEx Smartpost logic. I live in Memphis. FedEx drives it to Memphis, then to Southaven MS, then back to Memphis TN to the local Memphis Post Office. How stupid is that? I am awaiting an order from Target. They sent it out on December 4, it got to Memphis on December 7 then they took it to Olive Branch, MS, then to Southaven, MS, all day yesterday.
Both these items stated on FEDEX TRACKING SHEET they would be delivered by the end of day on December 10. Late in the evening I checked and the date now states December 12. One item is still in Southaven, MS. So if it comes to the local post office today it will not get to me until the middle of next week. The other part of the order has got to a postal facility in Memphis have no idea how that is going.
So to break it all down, it came all the way across the country in a couple of days and it has been in Memphis and MS for five days and still not out for delivery. Be a cold day in hades before I order from Target or have it shipped to me by FedEx. These are gifts. I have no idea when they will get to me let alone to recipient.
When are they so slow in Memphis and MS? Why does it go to MS then come back to Memphis and go to the local post office in Memphis? I do not appreciate this delay. I do not appreciate calling FedEx and get a response from another country telling me they have no information - THEN WHY ARE YOU PAYING THEM? It is now December 11, the one item is still in Southaven, MS. Never again. This order was placed in November... YOU CAN'T GET IT TO ME IN A TIMELY MANNER, THEN DON'T TAKE ON THE TASK.
SURPRISE, ARIZONA -- FedEx delivered a package that was damaged and appeared to have been opened and re-taped. They rang the doorbell and before I could answer it they were gone. Called "Customer Support" and scheduled a pick-up. Was given a window between 8am-8pm for the package to be picked up (the first dept was very helpful). They were to call with a shorter window - no call.
Called "Customer Support" - was advised they had no way to shorten the pickup window. In today's world with cell phones etc. they should be able to give better time frames, at least am or pm - most reputable companies can give at least a 4-hour window. I would not recommend FedEx or use them in the future.
NORTH HOLLYWOOD, CALIFORNIA -- I shipped four VTR boxes to Vandenberg Air Force Base in California after being repaired by our shop in North Hollywood, CA. We used FedEx ground shipping. FedEx is neglecting to send an adjuster or inspector to evaluate the machines for repair the damages caused by their irresponsible shipping and transporting methods. Insurance was purchased in the event of such anomalies caused by their negligence to properly protect the equipment from been damaged.
Below are the 4 tracking numbers given during the shipping process. All shipping charges have been paid to Federal Express and they still are not acknowledging responsibility for their actions. Tracking number **. I am thinking very seriously not using them again for my professional shipping service. I do have another company www.shipalliannce.com that they do a very good job shipping equipment and never have damaged anything like FedEx has.
I am still awaiting from FedEx to contact me back since I have left several phone messages for the claims department agent. "They quit working at 2:00 pm California time." Sometimes they will have me wait as much as 15 minutes on the telephone line. Any suggestion on getting some help here?