Fox Rent A Car Consumer Reviews - Page 3

LAS VEGAS, NEVADA -- I reserved a rental car through Expedia and was assigned Fox Rent A Car. Not knowing the company, I was unprepared for the two shuttles from the airport and 2-hour check-in line once we arrived. Then, not having the car that we reserved and had just paid for on the lot.

Our rental car was stolen, from a parking garage. Fox Rent A Car was shockingly unhelpful and unprepared, barely took any information from us and said Claims would contact us or our insurance. It's been almost a month and Fox Rent A Car will NOT RETURN my or my insurance agent's phone calls, emails, chats, etc. at all!!! Kicker - The police found the rental car at the Fox Rent A Car lot?! How is that possible if it was stolen from our parking garage and we have the key? VERY SHADY COMPANY, NO REGARD FOR CUSTOMERS.

ARIZONA -- I rented a car in Phoenix and my experience with Fox was at best mediocre. When we were checking in another dissatisfied customer said go somewhere else, that there were a lot of hidden charges. I should have listened to them. When checking back in the representative said "I emailed you your receipt." So I said I will wait for it. When it did not come through I asked for a hard copy and he said his printer was down. Well since I was not going to leave without some type of receipt he ended calling a co-worker over where he whispered something in her ear.

After receiving my receipt and leaving more than a bit confused by the charges and credits. After getting home and trying to figure it out and calling Fox Rental (which I was on hold for more that 30 minutes) he told me I would have to call a different number in the morning. I never got it resolved and honestly I don't have that much energy to fight the hidden charges. I will not use that company or go through carrentals.com again.

SAN JOSE AIRPORT, CALIFORNIA -- I rented a Kia Optima on Sept. 2015. Unfortunately had a slight fender bender. I waived CDW as my credit card covered it. After 5 1/2 months I heard from Fox with a bill for $1357.00 for damages. When I spoke and questioned why I was not contacted sooner, his excuse was he could not contact me. Fox had all my info which was given at time of rental. There was never a phone message before, nor an e-mail or a written letter.

If I had been notified within 60 days after the car was turned in, my credit card insurance would have covered the damage. Instead Fox is collecting the damage cost. I feel this is a ploy used by Fox to get easy money. I would like the $100 administration fee dropped because the company was negligent in keeping in touch. Customer Services is always busy as is the claims adjuster's phone number. I do not recommend Fox.

MIAMI, FLORIDA -- I had an emergency trip to Miami for the death of a family member. Needed a car and Fox was really cheap. My flight arrived at MIA at 9:40 pm, I got to the Rental Car Center at 10:05 pm and had to catch their shuttle. There was no shuttle available upon arrival so I called their published number. The recording said their shuttle "runs every 10 minutes". Their shuttle arrived at 10:48 pm.

Got to their shabby rental office and they only had one clerk with one person renting and another in line. She (the agent) didn't seem to know what she was doing, it took so, so long. I finally got to her at 11:50 pm, that's almost one hour waiting for her to rent to 2 people. She was rude and inefficient. They didn't have the car I had rented so I got an upgrade to a Dodge Charger, not a bad car but I have no use for all the gas it uses. The car was dirty and smelled of cigarette smoke, I had to stop and buy some spray to get the odor out.

The returning of the car was a little better, but overall it was a really unprofessional experience. I had to wait in their rental office for the shuttle to pick me up and I heard some very angry customers complaining, what about I'm not sure but I can imagine what it was about. I've rented from Fox before at other locations and it was acceptable. The office in Miami is a disaster. The rental was cheap but in Spanish there's a cliche that says: "cheap things always turn out to be more expensive", that was so true with this experience. Beware.

PHOENIX, ARIZONA -- I rented a compact car to be picked up in Phoenix. When I picked up the car, the representative upsold us to a full sized sedan for only $4.00 a day more than the compact - a "special deal". We accepted. When we turned the car in we discovered that we had been charged for BOTH vehicles!

When I lodged a complaint with Fox I was told that they would credit my account for the overcharged amount. Instead, I was only given a $25.00 credit, which was about $100 short. I have filed a dispute with my credit card company, so the story is not over. But apparently Fox Rent a Car is not an honorable company; at least the people I have dealt with are less than honorable and honest. I would highly recommend AGAINST renting from Fox.

SAN FRANCISCO, CALIFORNIA -- Why isn't a 0 or -5 point for Fox? It deserves the worst rating ever.

The price online for a SUV shows $26 per day. Then when I paid and arrived at the airport to pick up the car, they asked me to pay insurance for the car, insurance for the driver, gasoline, airport taxes (5 taxes), road side assist (provided no assist at all), etc. Altogether I paid more than $160 for two day's use of the SUV. And deposited $150.

When I returned the car, they charged more than $50 for a quarter of gasoline on the deposit. The staff didn't bother to provide any help when I had difficulty putting the car in line.

When I called the customer service, I had to wait more than 20 minutes since there were always more than 10 calls ahead. Ironically, when I was on hold I heard Fox kept on saying it aims to provide the best service. Well, save the service for yourself--more than $110 per day.

PHOENIX, ARIZONA -- One and a half hour wait in the Fox lineup at the Phoenix airport office after flying from Canada for 5 hours to get here. The price we were quoted online is far lower than what they actually charge ie. the online price for a 10-day rental was $450 but we ended up paying $850. How does that happen? All kinds of extra charges, PLUS - the employee who served us insisted that Arizona law stated we were not covered for liability by our own car insurance and that it was "illegal" for us to drive one of their cars without the liability insurance that Fox offers.

We ordered a standard size SUV; we got a beat-up Jeep with hand crank windows and manual door locks. We were so tired after the flight and the wait in line and our uncertainty about the liability insurance that we didn't argue any further. Then they hand you a small electronic box where you must enter your signature numerous times, the print so small you can't read what you are signing. Oh, they know exactly what they are doing: extracting the most they can get out of honest people and giving back the minimum. THIS COMPANY SHOULD BE FORCED OUT OF BUSINESS. They prey on foreign travelers. Never have I had such a bad experience with a car rental company.

DENVER, TEXAS -- We had reserved a Jeep Wrangler 2 dr 4 x 4 for our trip at DEN Airport, the shuttle took forever, all the other companies came around 3 times ea, before we saw the Fox Car Rental Shuttle came around, we get to the Rental Facility and I was told that their 2 dr Jeep Wranglers were not 4 x 4, that was the only reason I rented from them and I was quoted $363.00 for 5 days drive out. We were moved to a 4 dr Jeep Wrangler 4 x 4 for double that price, the Jeep had over 50,000 miles and a front tire soo bad that it rumbled loud the whole time. For the price they gave us, We could have rented a Jeep anywhere else, the only reason we rented from them was their price anyway. THIS IS THE LAST TIME I WOULD EVER EVER WILL RENT FROM THEM PERIOD!!!!

ORD -- I reserved a car for pickup at ORD in Chicago. The reservation was for a VW Jetta "or equivalent" car. When I arrived to pick up the car I was told they no longer had that size car and they would put me on a waiting list or I could upgrade. I was there on some time sensitive plans and needed a car so I had to pay additional charges for upgrade. Any other car rental company would have told me at the time of the reserving or given me a car for the agreed upon price. When I received my statement after turning the car in I learned the car not available was just part of their selling. I noticed there was even a catagory called "up sale". If you are looking for a surity with your reservation you might want to try elsewhere.