VALLEJO, CALIFORNIA -- I ordered a same day delivery from this company on a Saturday. They told me that I ordered past the cut off time and said they will deliver on Sunday instead. On Sunday at 3 pm I called them because the flowers were still not delivered. They told me they couldn't get a hold of a florist in the delivery area.
At this point, I was wondering why they hadn't called me to let me know. I wanted to cancel the order. They offered me half off my flowers and gave me a $15 gift certificate. So Monday rolls around and they wait until 3 PM to call and tell me that they still couldn't find a florist in the area. I was so mad. I canceled my order and ordered through another company and was lucky to get same day delivery even after 3 pm. This company is horrible!!!
WASHINGTON -- On 4/19/18, placed an order for funeral arrangement to be delivered on 4/22/18 to mortuary in Pensacola, FL. Received email confirming the order. On 4/22/18, I realized that I hadn't received any info from vendor nor did tracking program reflect a delivery. Tracking screen said order being processed and delivery would be soon. I spoke to an agent and explained the situation. Follow-up was promised. I explained that if the flowers had not been delivered as scheduled don't bother.
On 4/23/18, I called, because no one contacted me. Asked about flowers and was told that an arrangement had been delivered on 4/23, although tracking message doesn't reflect a delivery. I asked for a refund as the funeral was the morning of the 23rd and I wanted flowers delivered on the 22nd. I don't know if the arrangement made it or not.
Asked why flowers were not delivered on the 22nd as scheduled. I was told florist was closed. I asked why the delivery date was offered on website when the assigned florist was closed. I asked why I received no notification so I could have made other arrangements? Why wasn't a florist selected to prepare and deliver the flowers in the 22nd? I have no answers.
In the meantime I missed an opportunity to support a dear friend that lost a parent who was a decorated military veteran. Had I known what was happening, then I would have chosen another flower vendor. Funeral has come and gone.
SYRACUSE, NEW YORK -- TWICE I have been disappointed by this company, NEVER USE FROM YOU FLOWERS. I ordered Mother's day flowers to be delivered... on Mother's day (May 13th). I placed the order at the beginning of March just to make sure I get a good price and that I will have my order in there before everyone else so everything would go as planned.
The day after I placed my order and paid a hefty shipping charge they contacted me and said they will not be able to deliver the flowers on time, my choices are either 3 days before or 3 days after and there was nothing they could do about it. Then why did they give me that option when I was checking out? I could have went elsewhere if they were honest on their website about not being able to fulfill my request.
The second time I used this company (after forgetting my first experience) my friend was fired from her job and moving out all within a weeks notice. I placed an order on Monday for flowers to be delivered by Friday. She was leaving at noon on Friday. The week comes and goes and my friend does not text me about any flowers so when I contact customer service they told me they can deliver them by Saturday night...
TWICE I have been disappointed by this company and their customer service does not care about their customers. My emails get passed around to this person and that person but no one gives me straight answers or compensates me for their incompetence. NEVER USE THIS COMPANY!
OLD SAYBROOK, CONNECTICUT -- Ordered flowers for a funeral 3 days prior to funeral. I called the funeral home to find out the best time for delivery and notified FromYouFlowers. They called me on the date of delivery to tell me they did not have the exact flower I ordered and I asked for confirmation that it would be delivered that day. They said they only deliver on the day of funeral.
I told them I had requested it be delivered the day before as suggested by the funeral home since it was an early funeral. They assured me the flowers would be delivered prior to funeral. I received a call the next afternoon stating they had failed to deliver the flowers in time. I asked to credit my account. Five days later they still had not credited my account.
CONNECTICUT -- Awful awful awful. It was bad enough I ordered same day service and they didn't deliver but then they told me that the flower shop "attempted delivery" which is a complete and total lie. My wife and I both work from home and we both face the front window of our long and winding driveway. We watched for the delivery the entire day and nobody showed up. It's one thing to not deliver but the fact that FromYouFlowers.com trains their customer service reps to lie to customers is disgusting. Avoid like the plague.
ANTIOCH, TENNESSEE -- I ordered the Thomas Kinkade Holiday Centerpiece. Instead of the one I ordered from his 2017 collection, they sent the one from 2015! I contacted customer service twice and received nothing but a runaround and offers of 20% off. I wanted the correct item delivered or a full refund. So far, nothing. Do not order from these people.
DES MOINES, IOWA -- I ordered a candy basket for my grandson for his opening night at the community theater. They delivered 2 baskets and charged me twice. The two baskets were not equal in size or content. They offered to pick the second one up as long as it was untouched. Right! It was delivered to 12 year olds two days ago! I was on hold with them for 1 hour.
MIAMI, NEW YORK -- The most dysfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google... Fine... Simple misunderstanding.
So then I get a call the day it was supposed to be delivered (yesterday) at around 4 pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day.
She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order and a $15 gift certificate. Woohoo! Awesome right?? NOPE! GUESS AGAIN!! It's now 3:30 PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message.
This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these idiot florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!
LANSING, MICHIGAN -- Ordered flowers one day before the funeral with expedite charge to be delivered before 11:30. I was at funeral home and didn't see the flowers. Call them and they said they couldn't find a florist to fill my order. They never called me. They offered to send another arrangement to a different address. I said "no, it's too late now". Can you send them to heaven! I was so embarrassed that my flowers did not arrive for a dear friend. Very incompetent!!!
TAMPA, FLORIDA -- Ordered flowers on 9.24.15 to be delivered on 9.25.15 by noon. My girlfriend leaves work at 12:30. No show. Paid extra to have them on time. Contacted them, they said they were on their way. Then they wanted home address. They showed up about 5:00 pm. The arrangement was very small for the money. They use sub contracted deliverers, it's not the driver's fault. Will never use them again. Will tell everyone not to use them.