Greyhound Bus Co. Consumer Reviews - Page 5

LOS ANGELES, CALIFORNIA -- I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. I have been calling Greyhound every 2 weeks since February and the matter has been investigated. They promise that the refund money will be in account in the next 5 days - thats every time I call, but no refund for 3 MONTHS now! reference # 335191

WASHINGTON -- 36 hour total layovers. I missed Christmas with my family. Thanks motherfuckers!

KISSIMMEE, FLORIDA -- DON'T WASTE YOUR MONEY. Their buses doesn't show up at intermediate stations and they will refuse anyhow to reimburse. They first ask you, "What time arrived you to the bus stop?" And then when they see you were on time, they'll tell you that the bus showed 15 minutes before and that was in the contract. TRICKY COMPANY, LIARS. I sent all documents proving and they didn't reimburse. THEY WANT YOUR MONEY...That's it.

Don't bother depending on timely departures. Out of Laredo, Texas the bus was an hour late. Also, the buses can be very old with no WIFI. One of my drivers wanted to share his religious conviction when using the loudspeaker to address the occupants. There is no other line that I know of between Austin and Laredo. Don't expect much.

MONTGOMERY, ALABAMA -- On April 5, 2012, I was on my way from Pensacola, Florida to Nashville, Tennessee. I arrived at the Pensacola bus station at 10 P.M. to purchase a ticket that was supposed to be $112.00, but ended up paying $133.00 because it was Easter. I reminded the bus attendant Easter wasn't till Sunday. I arrived at the Montgomery, Alabama bus station at 3:30 am to wait for my bus going to Birmingham at 5 am. I watched the rude attendant sell about 8 or 9 tickets for the same bus I was waiting for.

We all lined up to board the bus, and when it came to the last 8 people, which I was one of, the bus driver says, "my bus is full and I can't take anymore passengers." I said "what the ** are the rest of us to do?" His response was that's not his problem.

I was very upset, the attendant should not have sold any seats to that bus because it was already full. She rudely told me I would have to wait for the 10:15 bus or I could take a bus at 7:50 A.M. to Atlanta and then back to Nashville, a 5 hour delay in my trip. She then went on to say I needed to hurry up and decide which trip I was taking because she didn't have all day and she was getting off at 6.

I then expressed how upset I was about the un-organization and the delay in my trip, and she said if I didn't watch my mouth, I would not be going on a Greyhound bus period. I do not appreciate being talked to like I'm a nobody, nor threatened when the mistake was her fault to begin with.

No one apologized or tried to accommodate the passengers left behind. I will never travel Greyhound again. When I did get on the bus to Atlanta, that bus driver was also rude, nasty, a real **, and very unprofessional. He talked to all passengers like we were dogs. Hey Greyhound, are you running a bus line to accommodate customers or your rude ** employees. Never again. I am not a racial person and I expect the same respect from black people.

DALLAS, TEXAS -- Greyhound services are unfair. I paid them $168.48 for myself and 2 children to ride from Marietta, Ga to Birmingham, Al about a $14.00 ride. The bus came late. When I arrived to Atlanta's station at 1:15 am instead of 11:45 am the bus to Birmingham Al had already left. The cashier told me the next bus will arrive at 7:00 pm. I asked for my money back because I'm diabetic and couldn't stay at a station for that long with also my children and luggage. She told me that I will need to write Greyhound explaining why I didn't ride the rest of the way. So I had to pay my uncle to come get me and take me home.

When I get back called the number they told me to send them a copy of my tickets. Months went by and they sent me a voucher to ride Greyhound good for rest of year, I called and told them I want my money back cause I now have a car and have no use for Greyhound. Waited months and they sent me a letter saying, "Thank you for expressing your concerns. We will not be able to honor your request." I called them and asked why. His voice changed and disorderly, he say "well we don't give refunds" then changed it around and say that "ticket was nonrefundable."

And I say "if the tickets were nonrefundable, then I say you wouldn't have sent me this voucher free for the rest of the year." I also asked to speak with Ms. **. And he hurriedly tried to get me off the phone and was saying there is no Ms. ** that I could speak to and, but her name is signed at the bottom of the letter. He basically said they couldn't do anything for me. EVEN IF I CANNOT GET MY MONEY BACK THAT I AM OWED IT'S THE PRINCIPLE OF RUNNING YOUR BUSINESS IN THE CORRECT MANNER BECAUSE THIS IS GREYHOUND'S OWN FAULT. If you could do anything to help me bring justice to this situation I would be most obliged. Thank you.

I am blind in my left eye, my left hand is damaged to the point that it does not work properly. I am also going deaf. I did not hear the driver say to remove ticket from envelope. When I went to the door to get on the bus, the driver was very rude about me not having my ticket out of the envelope and the man asked me if I could not hear, sarcastically. It took me about 30 second or so to get the ticket out of the envelope due to my left hand. He told me "see this is why you were supposed to have ticket out of envelope. You are holding up all the people behind you because you were too lazy to take out the ticket." I tried to explain to him that I am going deaf and he just said "whatever".

On the way to my destination, he stopped 2 times and it was an express. Sometime during the trip he called the bus depot that we were supposed to go to and told them that they had no one going to Waco. The guy at the counter let the bus go because of the call. The driver had read the ticket in Fort Worth and knew I was going to Waco. When I arrived at Waco, the bus had already left due to his phone call. I was stranded in Waco for 15 hours and I only had to go 30 miles before I reached my destination. I believe the driver did it maliciously because I could not hear him about the envelope.

When I approached the counter at the bus depot, I talked to the guy behind the counter. The bus driver was behind him. He took my ticket, gave a little smirk and threw the ticket at me. I did not appreciate the way I was treated and if I can find another bus line to travel by, I will use them. I believe that if you are going to deal with public in a professional state, you should be courteous at all times and not maliciously cause problems for the consumer.

I was on the Greyhound going to Charleston SC and we had to make our first stop at Virginia and our bus number was 6437. The driver name is ** and she did not know where she was going straight out of Greyhound port. The first thing she did at 6:09 pm was ask the customers how do she get to the i95. We thought she was joking but she was not. At that moment we all pulled out our cell phones for gps then a older man came from the back to help her.

At 7:19 she pulled over to talk to her boss and smoke a cigarette then she walked away from the bus for 2 mins and when she returned at 8:23 she drifted off the road and one min later she almost hit a car then at 8:39 she almost hit another car. At 8:50 she drifted off the road again. She was trying to find the Greyhound rest stop. We asked her to just stop at any rest stop. She said Greyhound is not allowed to stop anywhere they want like in Louisiana they can not stop there. At 8:55 she said she needs her meds. At 9:01 she made the wrong turn going back towards the Delaware bridge and then she pulled in to a shopping center to turn around.

She was yelling people, was smoking on the bus with babies on the bus. People was yelling going crazy out of fear for their safety. 9:15 she almost side swiped another car then at 9:17 she was yelling "damn damn these people act like children." She said she used to drive a school bus for 10 years. We pulled up at a rest stop and we saw another Greyhound driver who said he was going to lead us to our stop. We asked him can we board his bus he had a lot of empty seats, he said no, we told him we was afraid and he said everything is going to be OK and we need to stay on our bus. The number to his bus was 6577.

I was in fear for my life and I've been calling Greyhound all day. Was put on hold for 2 hours and they hung up the phone on me. I cannot believe this is going on with all the crashes and things that has been going on in the city and around the world. I trusted Greyhound and this is what was going on!!!

WASHINGTON, DISTRICT OF COLUMBIA -- September 18, 2009. At 3 pm I was standing in the line at Gate 9, Washington, DC, wondering where our bus to Philadelphia was. At 3:30 we still wondered. It showed up in the slot soon after then. A bunch of guys with the fluorescent vests hung around the bus with finally one climbing in the rest room's window. Evidently the door had gotten locked with no one in there. Then more waiting. Some woman peeked out the door and asked for an update; she was told 'soon.' At 4 pm a Greyhound guy walked down our line asking to see each person's ticket. He sent some to the left, some to the right, the rest of to stay at gate 9. They let the right, then left lines get on the bus.

I guessed, correctly, those were the people going to Baltimore and Wilmington. At 4:05, as the bus left, we were told they were getting us our own bus; it was just across the street and the woman driver would bring it to the gate in a few minutes. Then it was said to be coming for us at 4:30. Long before this I'd sat on the floor in the line. Then others also did. When 4:30 arrived I kept looking out the door to see if the bus was there. At 4:40 we were let onto a bus that had already been sitting there. Since we'd been split up, each person had their own double seat.

We pulled out, supposedly express to Philadelphia, but it was only almost. Somewhere along the way, in Maryland, the bus stopped at the side of the highway and the driver got out for a few minutes, then back on. We never heard what that was about. Then we pulled into Baltimore where I thought 'oh no' we're going to get seatmates. Instead one of the women on our bus (on her phone) got out, ran back across the bus lot and got onto a bus out there. I guess she had meant to be on that one with her other people. Got into Philadelphia, with no other incidents, around 8:30 instead of the originally scheduled 6:45. I went straight to bed.

NATIONWIDE -- My young granddaughter who is disabled decided to travel what was supposed to be a 30 hour trip from Salt Lake City to Arkansas, two days after her arrival time she still has not reached her destination due to bus reroutes late buses, or no bus showing at all. After having to spend the night in the depot due to a no-show bus, she has become ill, has run out of funds for food, and is told her destination is still eight to ten hours by bus away when the next one finally leaves. Greyhound has become the worst company in the U.S. for customer service and satisfaction. I think they should be shut down until their services are revamped and improved drastically.