Hughes Net Consumer Reviews - Page 6

FRUITLAND, IDAHO -- I received an email stating my bill was ready, but without a pdf of the bill or even an amount owed included in the email. When I called they told me I had a zero balance?? You cannot even see your bill without initiating a HughesNet email account. I don't need another email account, I want a bill. I asked to have a mailed bill and was told that would cost me $5.00 per month. I call that extortion, not good customer service.

Combine that with the fact that when you run out gen5 service the standard takes forever to load a page at certain times of the day. Want out of the services since none of the conditions were disclosed before hand, that will cost you $400. I'm retired and cannot afford to pay another $400 to be rid of them so I guess I have wait two years to get another provider. STAY CLEAR OF THIS COMPANY.

KANSAS -- Please be aware Hughesnet will offer you so called "Bonus time". I was offered 100 extra gig a month. But they only give you 50 gig. I am a month in of my 2 year contract and went over my 10 gig expecting the bonus time would kick in. BUT what they don't tell you is that that bonus time can only be used between the hours of 2 am to 8 am. I am stuck with this because I live in a rural area and they are my only option at this time. I will pay to get out of this mess as soon as another option becomes available.

The last week of November, we moved across the state. HughesNOT was supposed to send a box for eqpt return. They sent it to the wrong address. In January, I spent the standard hour on the phone, trying to make the barely ESL representative understand. Finally she seemed to get it. New hiccup. The zip code to my address comes up as a nearby community that doesn't even have a post office or its own zip code. Again, a lengthy conversation and it seemed to be cleared up. Mid February it still hadn't arrived. They have my phone number yet nobody bothered to call regarding their UPS-returned box.

Now here comes the really fun part. A call from a collections company, trying to get my equipment fee! Of course it wasn't returned... they never sent the damn box!! So tonight I spent well over an hour spinning my wheels. I ended up googling UPS locations, provided the address to my local store aaannnddd the zip code wouldn't work in their system. Somehow they were able to get it to go through. I stated that I want a tracking number. The representative had the audacity to ask me to call back tomorrow to get it. I said I refuse and they have my email on file, they will email it to me.

When we got into them turning me into collections, I had to explain what it was. He said he could only send delinquent accts to collections, not retraction. Grrrr. We will see what happens next. Bottom Line, HughesNOT sucks. Boycott them.

GOODVIEW, VIRGINIA -- I will NEVER get Hughes Net again. They have the WORST internet, customer service, and they have FALSE ADVERTISING. I cannot stand it anymore. They are not the fastest internet for rural areas, and to anyone who likes to stream TV forget about it! You will use 1GB by watching 2 episodes of TV.

Oh and please read the fine print because you aren't actually getting 70GB of data to use. You are only getting 20GB and 50GB you can use between 2 am and 8 am. This is with any of their plans, so if you have 55GB, well you don't. It is 5GB and 50GB between 2 am and 8 am, and the only time your internet works well, and you get your money's worth out of the data is 2 to 8 which sucks for everyone who works or goes to school. Read customer reviews, and DO NOT buy this internet service.

PELHAM, NEW HAMPSHIRE -- Like many people before me, I had an awful experience with Hughes Net and have decided to get onto as many review sites as I can to discourage anyone from signing up with this TERRIBLE company. Internet service is sooo slow, I had hard time with anything other than sending and receiving emails. If you try to download or picture or stream a video, you can forget about it.

Customer service is another story. They are absolutely awful! After 42 minutes of conversation and 4 agents, I decided to pay $350 termination fee and never deal with them again. At the end, I was told that I have 45 days to take the dish down from my roof and return it to them or I will be charged another $300!

COEUR D'ALENE, IDAHO -- I called to cancel my service within the 30 day trial period and the sales person I was speaking with offered me their best service plan at no extra cost and she told me that HughesNet would extend my trial period by 30 days giving me an extra month to decide. I figured what the heck it's free right? WRONG!

I called back in 25 days to cancel the service because even with the "best plan" it was still about 750K service which for $140 per month is ridiculous. 10 days later I noticed that there was a $400 charge on my credit card from HughesNet. When I called and asked what the charge was for they explained that it was a early termination fee. I believe this is called stealing.

I demanded a refund for the $400 which after 20 minutes or so they said they would try and get for me, they would check with the billing department. Finally they said they had the refund approved and would give the money back in 3-7 days. I wish there was legal action I could take against them. So learn from my mistake and stay away from HughesNet!

BELLEVILLE, ILLINOIS -- I have had HughesNet for almost one year. Speed on internet is poor, price is high but at the beginning of July a storm dented the dish. I paid an extra 10 dollar month for maintaining the equipment. When I called tech and customer sent someone out that could not fix it and then 10 days later after arguing with them till I was blue in the face they told me a new dish would be put on from 11 to 3 the next day. No one showed up, fired them poor company, be very careful, no one ever came to fix equipment. They should not have a company- no organization, no customers and no tech support

I signed up for HughesNet because I was told there were no other providers in the area (except WildBlue - who gets their services from HN satellites and they were "maxed on bandwidth, taking no new customers). I paid $99.00 for install, plus an additional $50.00 to the installer (contractor) because there was "no good place to put the satellite to get good signal" so he had to put a post in for the dish.

Apparently he used all my allowance for the day, because after installation the internet would not work. When I called in they told me that I had exceeded my bandwidth. I fought for three hours to get my service for the day reset, as I had yet to touch a computer when it was "used up". That should have been my first clue.

As an extremely low key internet user (a lot of browsing, email, not much downloading, etc) - I thought I could survive their limitations, I was never so wrong. Apparently somehow checking my email and playing Farmville on FB is enough to almost max out my usage in an hour, and I pay for 400mb/day (almost 100/month here after you add in the rental fee and insurance). After three or four days I called in to tell them where to put it, but their Indian tech talked me into going one higher on the plan, gave me free tokens, a six month discount, etc.

Another 1 1/2 days to realize that even the "upgraded" service was not enough to play Farmville and check my email - I don't know what they are counting as "downloads", but it's a scam, for sure. So I called back in to cancel my service. After trying to offer me everything except an indentured servant, I finally explained to them that there was NOTHING they could offer me except removal of the BS limitations to keep my service. They told me that since they had already taken the first month service (in advance) from my credit card, they would not cancel me until the 27th. I was unable to get them to refund me and cancel immediately.

They also informed me that after paying 149.00 for install - and only having service a few days, I would have to take the satellite down from the pole and disassemble it and modem for shipment back to Hughes. They would not send someone out, and if not they would charge me 300 for the equipment. I logged in and tried to change my billing info, to erase my debit card info after reading the horror stories online about unauthorized charges, etc, post-cancellation, and it does not give you the option to take payment information OFF their site.

The only thing you can even try and hope works is changing the expiration date on your card and updating - which I did in hopes of protecting myself... but I digress - they want me to take it down and ship it in. Umm OK, I can't swear I will be able to do it without damage, after all I am only a woman, a disabled woman at that. The next day my service went out, I cycled my modem, did all the techie type stuff that anyone who has been on the net awhile knows to do - to no avail, every light came back to the modem except the "system" light. Called customer service *repeatedly* and got service back for about four hours, at which point it went down again.

After 24 hours of BS and non-helpful "support" from their Indian phone bank, the service miraculously came back for another 6-7 hours at which point it went down again. I have begged them to just cancel me now but they refuse stating that since it is already scheduled for the 27th it cannot be changed (NO they just don't want to give me my money back). I have had to spend 1-2 hours per day on the phone with them to keep my service in working order, I would simply stop, but IF they are going to keep my money, they ARE going to supply me working service until that point.

The other person is right - some lawyer needs to start a class-action against this scam passing for a legitimate business. Their practices are questionable at best, and fraudulent bordering on flat out illegality at worst. If you are wise you will avoid this company at all costs, unless you don't mind paying a small fortune each month to be able to check your email, and not much else.

My gosh I wish I would have gone online and done research before ever thinking of getting HughesNet. This has got to be illegal. They sound so cheap and suck a lot of people in thinking they have reliable service. It is sad how they can get away with this. When I went to the local satellite guy who deals with HughesNet, and was asked if I have a debit/credit card, my card was debited for the installation fee before I was even installed. That was on the 3rd of this month. I got a pole the next day, and didn't get the satellite and service until the 5th.

I was told that the money wasn't going to be debited until I was actually installed being I was eligible for the govt recovery act program where I lived. I called my card company and was told HughesNet debited it and gave me an approval code. I called HughesNet and told them what was told to me, and was told they didn't take the money. Then I gave him info from my company and was put on hold constantly while waiting for a supervisor. They tried to keep telling me he was busy, and I said I know he is not the only supervisor on the floor in a big call center. Then when the supervisor did come to the phone, he sounded just like the CSR!

I was told the money was a holding fee - would be returned in 3 business days. That was a lie. The FAP policy is worthless. I only used the internet for Facebook, to check emails, and Youtube. The meter kept running and running. Then they offer a complimentary token once a month, other than that once you exceed, that's all the access for that day! Then they think you are dumb enough to buy more and put it on your bill! I cancelled in 12 days. These people are hard up for money and something needs to be done about this seriously. I have never had this poor type of customer service in my life. I was calling every other day asking questions.

None of the foreign people could help, they were just ready to transfer me to technical support. On the last day of my service, I called to find out why my meter never went back to 100 - it was still on 70 where I left it the previous night. No one in my house was even on the computer since that night. The rep tried to offer discounts, free service for months. I told her no way. Cancel me now. Seriously this is an illegal crime for a major company to rip hard working citizens off. They don't have to worry about getting any more money from me. I will get someone to cut the pole and dismantle the dish and throw that crap away!

SMDH at this sorry company. But don't worry, they will get what is coming to them in the long run! Everyone keep complaining, maybe someone is actually listening.

CHICAGO, ILLINOIS -- I subscribed to HughesNet in March 2010 as it is impossible to get anything other than dial up service where I live and I was told that this would be a great way to finally get higher speed internet service. I was told that there was a daily download allowance but that it was high enough that it should not be easily crossed. This is where my problem begins I frequently cross that allowance but more often than not this is done when I am not on the computer at all and often when the computer is totally shut down.

For instance I went to school one morning leaving home at 8 am and returned approx 4:30 pm when I left the computer showed no recognizable usage and when I returned after having turned the computer off and unplugging the router just to make sure that no one was "borrowing" usage. I was told that I had exceeded the download limit 20 minutes before I got home and when this occurs I have service that is even slower than dial up. This sort of thing has occurred often enough that I am constantly calling HughesNet only to be told I am crazy that I must be doing something.

I do not listen to music online, I do not download programs and I do not watch any online videos which is what they have said would probably be causing the problem. I do exactly the same things day to day. I read some email, I look at eBay and list a few things for sale and I play a couple of games on world winner. This usually results in me only using about 10% or less of the daily allowance but there is that often day when I am not online or not home or even in bed that the system goes over the allowance.

I was given a window of time where there is an opportunity to set up a computer to download updates that won't affect the time which is between 1 and 6 am and I have set my computers to do their automatic updates between those hours. The customer service with this company does not exist. I have often been on the phone for hours and when I ask for some help I always get either hung up on or told I am crazy, I am streaming or downloading something and if I dare ask for a supervisor I am always told it is not possible to talk to one and if I press the issue they invariably hang up on me.

I was also told that I would be eligible for a 199 dollar rebate that had to be filed for in 2 separate envelopes which following their instructions I filed for and was promptly denied on the grounds my account was behind. That is a physical impossibility since they do not even send me a copy of the monthly bill. They just take it off my credit card, just another way that they manage to not follow through with anything that they say. My advise to anyone considering HughesNet is to run as fast as you can to anyone other than them. It is not worth the 60 dollars a month they charge when you often cannot use the service.

Not only all of this but when I complained to the BBB they had someone contact me and we set up a time when after they had done some system checks they would contact me and we would see what they could do. I have not heard from them since and I am still having the same problems. They are also extremely rude and secretive about what their email address is making it very difficult to contact them.